UnderArmour

I visted the UA store on Jan 21, 2021 at the Grapevine Mills Outlet Mall in Grapevine, TX at approximately 4pm.

At checkout, I was informed that my email account was required because there was a problem printing receipts in-store. After I suggested alternative forms of reciepts (handwritten signed by manager, photosnap, etc) to the clerk, that were shotdown as non-binding. When I declined to provide my email address, the store manager (Chloe) made the disparaging and condescending comments that to me "IT'S 2021 AND EVERYBODY SHOULD HAVE AN EMAIL ADDRESS" and "YOU NEED TO DECIDE IF YOU ARE GOING TO MAKE THE PURCHASE OR NOT." When I asked for her name and business card, she hastily offerred to try and print me a receipt for my purchase in the back office as if I was inconveniencing her.

Unfortunately, I did NOT have a good shopping experience on this occasion. I was shocked and very disappointed that an UA representative would treat a customer so strong-handed and unprofessional.

I am requesting disciplinary actions and enhanced customer service training be provided to Ms. Chloe and the staff in her charge. A personal apology is also required to bring me and my network back into your stores.

I look forward to hearing about how UA has addressed and resolved this matter.