I've been a patron of a subsidiary of Tmobile for two years
I've been a patron of a subsidiary of Tmobile for two years. My plan is prepaid, renewed every three months, and until recently, I've had no issues. However, in early August 2022, my phone stopped ringing and calls went straight to voicemail. I could still make outgoing calls. Since the pandemic, my personal phone doubles as my work phone, making incoming calls crucial. One day, I noticed a missed call that didn't ring through. I checked my phone's settings, but everything was functional. When I called my number from another device, it went straight to voicemail. Contacting customer service, they attempted to fix the issue by disabling call forwarding and resetting my phone, but nothing worked. They suggested my SIM card might be corrupt. Even after receiving a replacement SIM, the problem persisted. ULTRA claimed my phone was at fault for only supporting 2G, but my new 5G phone disproved that. A technician confirmed my phone was fine; the issue was with the service provider. After discussions with various supervisors and requesting a refund for the unusable service days, I was denied due to their no-refund policy (Ticket #CRT-41338). Since the fault lies with ULTRA MOBILE and not with me, I believe I'm entitled to a refund. I switched to another provider, and with a new SIM, my phone worked perfectly. I suggest ULTRA MOBILE should reconsider their refund policy to account for situations where they are at fault. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Recent comments about Ultra Mobile company
Broken payment system on Ultra Mobile, dishonest customer service, no accountability.




Order number: RGQ6807291667
Call number: [protected]
Date: 10/21/2023 4:20:00 PM
I refill but line is not active.
Please help to settle.
I complaint for my internet service?
I recharge for last month but this month ( 09/06/ 2023)my internet speed is slow.
So plzz i request for ultra mobile company
My net speed no running fast ?
My internet server is poor?
So kindly
Thank you
I already refill my num but sespended my account why
I have an unusual problem. another person is connected to my number. when my smartphone is outside the ultra mobile zone, my number is used by a strange woman who speaks spanish. my friends tried to call me, but they were connected to a stranger. Today, I was convinced of this myself.