Gen Mobile reviews & complaints 4
Newest Gen Mobile reviews & complaints
Gen mobile 5g samsung a03s
Rep agreed to sell me to 63GB 5G Samsung A03s phone. Promised phone would switch from 3G LTE to 4G in 1-2 after purchase. This never happened, then it also turns out the phone was a 32GB model. Then it turns out the data just completely shuts off after four days of use. Called company as they say you have a money back guaranteed (which may only be for seven days). Phone rep says return policy only applies to phones purchased directly off their website. Dispute transaction with phone company, Gen Mobile responds two months later somehow saying I agreed to pay a silly amount of money for a phone with half the storage I was promised that doesn't even have working Internet after four days.
Claimed loss: $72
Desired outcome: Willing to send back phone, box, and everything given by Gen Mobile representative for return of $72 purchase.
phone activation without my being present
I had a phone activated on Thursday 11/9 and I was not present. It is Monday 11/13 and the representative, Cesar Saenz is not answering his phone. He said my "new" phone would be dropped off last week Friday and I am still waiting. ALL my data, phone numbers, contacts, etc is on the new phone. the phone I have is deactivated as soon as they activated the "new phone"
Submitted for Saint Butler by Peer Advocate Joanne Gamble
Desired outcome: I want my phone!!
Agent named Tanya signed me up and told me I was approved but that I need to pay $80 for a phone and if I wanted the tablet I had to pay an additional $50. I asked her if I could come back to get it once I had the money she said no only approved for 24 hrs. When I returned at a later date I seen other phone tables so I went to stand up and the agent was so nice she gave me a free phone but told me I wasn't approved for tablet. The girl from Gen mobile stole my tablet and also sold the phone she signed me up under
Claimed loss: Lost my option to receive a tablet
Desired outcome: Gen mobile agent needs to be fired
Is Gen Mobile legit?
Gen Mobile earns 78% level of Trustworthiness
High Trust Suggestion: Gen Mobile evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.
We found clear and detailed contact information for Gen Mobile. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gen Mobile has registered the domain name for genmobile.com for more than one year, which may indicate stability and longevity.
Genmobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Gen Mobile website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Genmobile.com you are considering visiting, which is associated with Gen Mobile, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Genmobile.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Gen Mobile protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Gen Mobile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wireless phone service
On May 16th 2023 of this year me and my fiance stopped at the dollar store up and Upper Darby we ran into two people selling phone services Gen mobile we proceeded to pay $90 for two devices that's $90 each a total of $180 we were supposed to get two phones two tablets gen mobile windup only giving us half of what we paid for and he said the guy standing outside name Jesse he would get the stuff to us in a day or two he gave us a phone number and we called him directly no answer text him no answer text him again no answer call again no answer so I called the company talk to someone with the company and they told me they can't refund my money and there's nothing they can do about it I am out of $90 it may not seem like much to you but to a guy like me who is getting subsidy income that hurts my pocket so bad. If you get from gen mobile be sure that it's a person you can trust. And a company that you can trust you should not hire people that you don't know their background or what they do if they hurt us like we got robbed by them what can we do we can't even go to the cops because 💎 mobile has no info on these people at least they say that. I talked to an attorney and the attorney stated that the guy had to fill out paperwork and that's how they'll get the information.
Desired outcome: I would like to have my devices even though the service drops and sounds muffled it does not sound clear at all I would still like to have the device I paid for. I could be emailed that [protected]@yahoo.com