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Gen Mobile Reviews 5

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12:00 am EDT

Gen Mobile Disappointing Experience with Gen Mobile

After using Gen Mobile's services for a while, I have to say that my overall experience has been quite disappointing. The customer service is unprofessional, with constant issues like phone hacking, abrupt disconnections, and unhelpful responses. It's frustrating to deal with a company that doesn't value its customers' time and trust. I've had multiple negative encounters with Gen Mobile, and I wouldn't recommend their services to anyone looking for reliable and respectful phone service.

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Douglas Crockett
US
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I have a question about my phone when I call out it said unknown caller why it do that how can I do something about it

  1. Pros
    1. Affordable Plans: Budget-friendly options for cost-conscious consumers.
    2. No Contract: Freedom from long-term commitments and hidden fees.
    3. Nationwide Coverage: Reliable service with extensive network reach.
    4. International Texting: Inclusive global communication features.
    5. Eco-Friendly: Commitment to sustainability with recycled packaging.
  1. Cons
    1. Limited Network Coverage
    2. No Physical Retail Presence
    3. Scarce High-End Phone Options
    4. Minimal International Roaming

Gen Mobile Complaints 4

ComplaintsBoard
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12:45 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Gen Mobile Gen mobile 5g samsung a03s

Rep agreed to sell me to 63GB 5G Samsung A03s phone. Promised phone would switch from 3G LTE to 4G in 1-2 after purchase. This never happened, then it also turns out the phone was a 32GB model. Then it turns out the data just completely shuts off after four days of use. Called company as they say you have a money back guaranteed (which may only be for seven days). Phone rep says return policy only applies to phones purchased directly off their website. Dispute transaction with phone company, Gen Mobile responds two months later somehow saying I agreed to pay a silly amount of money for a phone with half the storage I was promised that doesn't even have working Internet after four days.

Claimed loss: $72

Desired outcome: Willing to send back phone, box, and everything given by Gen Mobile representative for return of $72 purchase.

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3:03 pm EST
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Gen Mobile phone activation without my being present

I had a phone activated on Thursday 11/9 and I was not present. It is Monday 11/13 and the representative, Cesar Saenz is not answering his phone. He said my "new" phone would be dropped off last week Friday and I am still waiting. ALL my data, phone numbers, contacts, etc is on the new phone. the phone I have is deactivated as soon as they activated the "new phone"

Submitted for Saint Butler by Peer Advocate Joanne Gamble

Desired outcome: I want my phone!!

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11:19 pm EDT
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Gen Mobile Scamming agent

Agent named Tanya signed me up and told me I was approved but that I need to pay $80 for a phone and if I wanted the tablet I had to pay an additional $50. I asked her if I could come back to get it once I had the money she said no only approved for 24 hrs. When I returned at a later date I seen other phone tables so I went to stand up and the agent was so nice she gave me a free phone but told me I wasn't approved for tablet. The girl from Gen mobile stole my tablet and also sold the phone she signed me up under

Claimed loss: Lost my option to receive a tablet

Desired outcome: Gen mobile agent needs to be fired

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Is Gen Mobile Legit?

Gen Mobile earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: Gen Mobile's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Gen Mobile. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gen Mobile has registered the domain name for genmobile.com for more than one year, which may indicate stability and longevity.

Genmobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Genmobile.com you are considering visiting, which is associated with Gen Mobile, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Gen Mobile protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Gen Mobile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Gen Mobile Wireless phone service

On May 16th 2023 of this year me and my fiance stopped at the dollar store up and Upper Darby we ran into two people selling phone services Gen mobile we proceeded to pay $90 for two devices that's $90 each a total of $180 we were supposed to get two phones two tablets gen mobile windup only giving us half of what we paid for and he said the guy standing outside name Jesse he would get the stuff to us in a day or two he gave us a phone number and we called him directly no answer text him no answer text him again no answer call again no answer so I called the company talk to someone with the company and they told me they can't refund my money and there's nothing they can do about it I am out of $90 it may not seem like much to you but to a guy like me who is getting subsidy income that hurts my pocket so bad. If you get from gen mobile be sure that it's a person you can trust. And a company that you can trust you should not hire people that you don't know their background or what they do if they hurt us like we got robbed by them what can we do we can't even go to the cops because 💎 mobile has no info on these people at least they say that. I talked to an attorney and the attorney stated that the guy had to fill out paperwork and that's how they'll get the information.

Desired outcome: I would like to have my devices even though the service drops and sounds muffled it does not sound clear at all I would still like to have the device I paid for. I could be emailed that [protected]@yahoo.com

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krazykatt71
San Antonio, US
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Oct 22, 2023 7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

[protected] is the representative number 10/13/2023 right now gen Mobile representative

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Laketra Hoskins
US
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Sep 30, 2023 5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Some one is commenting fraud with an account in my name and would like for the account to be closed please don’t have the product never received it! Please close out the account !

About Gen Mobile

Screenshot Gen Mobile
Gen Mobile is a California-based mobile virtual network operator (MVNO) that offers affordable, flexible mobile phone plans to customers across the United States. The company has been providing reliable, low-cost wireless services to consumers since 2016, and has quickly established itself as a top alternative to traditional carriers.

What sets Gen Mobile apart from other providers is its commitment to providing accessible plans and services to everyone, regardless of their financial status or credit history. The company offers a variety of prepaid plans that are designed to fit the individual needs of each customer, whether they need unlimited talk and text, international calling, or high-speed data.

Gen Mobile operates on the nationwide Sprint network, which provides nationwide coverage and fast data speeds in most areas. Customers can choose from a range of affordable devices, including the latest iPhones, Androids, and other smartphones, or they can bring their own phone and purchase a SIM card from Gen Mobile.

In addition to its commitment to affordable pricing and flexible plans, Gen Mobile also offers excellent customer service and a user-friendly app that allows customers to manage their accounts, pay bills, and track their usage. The company has received high ratings and reviews from customers, who praise its straightforward pricing, easy-to-use platform, and attentive customer support.

Overall, Gen Mobile is an excellent choice for anyone who is looking for a reliable wireless provider that offers affordable, customizable plans and excellent customer service. Whether you need a new device or simply a reliable network to keep you connected, Gen Mobile has you covered.
How to file a complaint about Gen Mobile?

Here is a guide on how to file a complaint or review about Gen Mobile on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with Gen Mobile in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the problem and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review before submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Gen Mobile on ComplaintsBoard.com.

Overview of Gen Mobile complaint handling

Gen Mobile reviews first appeared on Complaints Board on May 22, 2023. The latest review Disappointing Experience with Gen Mobile was posted on Mar 29, 2024. Gen Mobile has an average consumer rating of 1 stars from 5 reviews. Gen Mobile has resolved 0 complaints.
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  1. Gen Mobile Contacts

  2. Gen Mobile phone numbers
    +1 (833) 528-1380
    +1 (833) 528-1380
    Click up if you have successfully reached Gen Mobile by calling +1 (833) 528-1380 phone number 9 9 users reported that they have successfully reached Gen Mobile by calling +1 (833) 528-1380 phone number Click down if you have unsuccessfully reached Gen Mobile by calling +1 (833) 528-1380 phone number 9 9 users reported that they have UNsuccessfully reached Gen Mobile by calling +1 (833) 528-1380 phone number
  3. Gen Mobile emails
  4. Gen Mobile address
    PO Box 1243, Redondo Beach, California, 90278-0243, United States
  5. Gen Mobile social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 10, 2024
  7. View all Gen Mobile contacts

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