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CB Footwear Ugg.com / Deckers Outdoor Not able to use store credits
Ugg.com / Deckers Outdoor

Ugg.com / Deckers Outdoor review: Not able to use store credits

R
Author of the review
8:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have been trying to use my UGG store credits to place online orders for the last few weeks( since the end of September).
I have a few credits for over $500.00 in total. The UGG.com website is accepting and confirming my orders. Also, the website correctly displays the available credit amounts, but unfortunately all my orders are getting cancelled in an hour or so for the strange reason : "Unfortunately, we're unable to fulfill it due to problems with the payment or billing information provided. "
I am using store credit - so no additional billing info is needed.
I have contacted UGG customer service plenty of times, but no support was provided to resolve this issue. The only resolution they offer is to try again in 24/48 hours or use the credit card. The only explanation provided by customer support is that it's probably a glitch in a system and it happens sometimes. Does not sound professional to me.
I have been trying for a few weeks already and cannot get any help in using store credits.

Claimed loss: 500.00

Desired outcome: be able to use UGG.com store credits

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  1. Ugg.com / Deckers Outdoor Contacts

  2. Ugg.com / Deckers Outdoor phone numbers
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    +43 800 802 579
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    Austria
    +33 805 080 115
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    100%
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    France
    +49 800 724 4573
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    Germany
    +39 800 596 837
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    Italy
    +31 800 360 0000
    +31 800 360 0000
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    Netherlands
    +86 400 019 9177
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  3. Ugg.com / Deckers Outdoor emails
  4. Ugg.com / Deckers Outdoor address
    1325 Avenue of the Americas, Floor 21, New York, New York, 10019, United States
  5. Ugg.com / Deckers Outdoor social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2025
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