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4.0 570 Reviews

Ubisoft Complaints Summary

6 Resolved
137 Unresolved
Our verdict: If considering services from Ubisoft with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:46 pm EDT
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Ubisoft - rayman series

hello there Ubisoft,
how are you doing? cuz we rayman fans DON'T!
with all the games i have pruchased the series was promising platforming action/adventure games.
Rayman M wasnt a platform game but i didnt even cared becuase it involves everything that rayman needs...
when i saw the EPIC trailers of rayman 4 i couldn't wait for it to come out...but how sad i was that it wasnt what you were promising...
you promissed on these trailers EPIC battles egainst bunnies, thought maybe a cool platform will come here, and also battles=MORE COOLER
but when i took my copy it seemed WAY diffrent on the cover, but then i said "NAH you dont judge a book by its cover", so if the cover isnt that good maybe the game is better, but then noticed to the rayman dancing picture...i said WTH i'll install, but after i played i found myself in a diffrent game, it didnt seemed like Rayman IT WASNT RAYMAN AT ALL!
now that i pissed i want my money back but now give us a favor so we could forgive you on this mistake, RELEASE RAYMAN 4 AND GIVE A GREAT COPY BY TRADING ONE OF THE RRR COPIES FOR THAT.
-a quick review on the RRR:
at first seemed fun i thought maybe i need some requirments to get the finale but i was wrong THE POINT SYSTEM WAS ALWAYS DISAPOINTING.after that i said COOL on the second game, cuz rayman still was 50% of the game.
but when i saw TV PARTY...the cover?NO RAYMAN, gameplays and trailers? NO RAYMAN its like you blurred rayman out of the way and placed a bunny with rayman suit!
cmon guys tell the truth who you sold the company?
as much as i know rabbids cant attack the main database of rayman
you were planning ULTIMATE RRR(rayman 4) with marfy teineeses zombies COOL FXs and platforming...and then it turned out to be a PS2 graphical game just like rayman 2 the graphics are the same...
cmon guys PARTY games are stupid especially when you'r BURP goes to 200km/h from the winning gate at french and reaching aifel.
just make a TRUE rayman 4 with globox lums teinesses marfy (you can add Ly if ya want or at least a statue like in rayman 3), if rayman hoodlum's revenge seposed to be Rayman 4 then SUCK IT!
make a rayman 4, trade it for a RRR copy and we EVEN!
cuz right now RRR became boring and stupid.

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Update by VladimirK
May 20, 2009 3:47 pm EDT

someone could say its the most longest complaint EVA!

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4:43 am EDT
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Ubisoft lack of support

wow... how can ubisoft survive! i sure wouldn't mind seeing this company go bye, bye! i wonder if they actually play games? if you think the 50 dollar u spend on there junk entitles you to some support, your WRONG! they are proof that all these software companies are interested in is getting the money out of your pockets! no quality in there products or there support. i will never buy another ubisoft product again! i work for a large software dist. co. that is currently investigating ubisoft.

Read full review of Ubisoft and 2 comments
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bennevis5167
Tulsa, US
Nov 18, 2014 8:00 pm EST

I preordered Far Cry 4 on 10/20/2014, I then get an email on 11/12/2014 saying item had shipped and they gave me a tracking number that will not work, I send them a message on 11/13/2014 asking what the problem was, Today 11/18/2014 no answer from them plus its the release day of Far Cry 4, already sent them 2 messages saying how pathetic their service is and have cancelled my order . I will never buy or deal with them again .This is the kind of company that deserves to sink

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itsclose
Sleepy Hollow, US
Dec 03, 2012 11:00 am EST

Yes, agreed. For a month now, I have been haggling with them via emails to either exchange or return a damaged item. NEVER AGAIN will I order any special limited edition collector items from them.

ComplaintsBoard
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12:00 am EST

Ubisoft no response from support

I had trouble when playing the game, got an error that said a graphic file was not found. I made use of there online support witch was very good at first, I was told to download new drivers witch I did. And the problem still continues it been more than 2 week and I still have no reply from them on helping me fix the problem

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joe F. Morris jr
San Diego, US
Apr 28, 2013 5:44 am EDT

game is un play able is scored in a complete circle when recieved non functtionable as a xbox 360 game

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yahh
Boston, US
Oct 27, 2009 2:24 am EDT

xbox 360 tom clancy's hawx
you cannot land with the planes
you cannot take off with the planes
flight models are not realistic

this game is a waste of money!

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Grrreg
London, CA
Jan 18, 2015 9:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just spent $80 on the "THE CREW" and now I cant even play on my third day because of the UBISOFT(game maker) server is down and I don't get no response from them. I go to the site they tell me to go to and I can't even explain my issue or grievances! $80 bucks is a lot in this household and I thought it was wisely spent till now!

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djconklin
St. Paul, US
Aug 08, 2012 2:00 am EDT

I registered to play their online game The Settlers. I get in and play the game and find that twice items were not creditied to me. They want a screen display--of what?!? Nothing happened! So, there's nothing to show.

When I registered they sent me an email saying I could get a discount on buying the game. But when I go to apply it to my order, nothing happened again and they still haven't fixed it!

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koldhard
, US
Jan 26, 2012 9:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've had numerous attempts to contact support since I started playing Castle Empire 3 months ago. This game is full of bugs and they never get back to you.

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Mike
,
Oct 15, 2008 9:47 am EDT

There is a way to "get to the top" with a complaint about Ubisoft tech support. You can write to them (keep it short/succinct-verbosity loses). Send two letters - one to: Mr. Yves Guillemot, Chairman/CEO, Ubisoft, 28 Rue Armand Carrel 93108 Montreuil-sous-Bois, Cedex, France. Send the other to: General Manager, Ubisoft Support, 3200 Gateway Centre Blvd, Suite 100, Morrisville, NC 27560.

ComplaintsBoard
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12:00 am EDT
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Ubisoft poor ubisoft customer service!

Ubisoft
www.ubi.com

Having purchased the FPS game Call Of Juarez to install on a Windows Server 2003 machine located at an ISP I discovered just how bad UBISoft customer service is. Now not checking to see if the game would run on server 2003 is my fault but everything else that happened after that illustrates how bad UBISoft CSR's can be.

As the game wouldn't run on Windows 2003 I thought I may as well play the game on my gaming computer and just enjoy the game. What I got was a frustrating 3 hour period of "will it work this time" trying to get the game registered online. They have an automatic system which of course doesn't work and the manual activation takes you to their so called support pages. I have never seen anything as convoluted as their support pages. In trying to get help on the subject of manual activation, there is no direct link or even mention of such a system on the page you are taken to from the registration box, you are now thrust into a loop of click this then this then this and viola, your back where you started. Their FAQ section has nothing on manual activation. Searching the FAQ also brought nothing usable.

The following link will show the way "Jason" the UBISoft CSR took the time to tell me I was being threatening and abusive (let me ask you, if you work in a complaints department are you expecting pats on the pack?) while completely missing the opportunity to help me solve my problem.

http://www.u4ea.cc/files/ubisoftpoorservice.mht In his response to me he states that UBISoft policy includes discussions being escalated to a manager in the event that upset people like me don't come across all sunshine and lolly pops. "If you feel that your problem has not been handled in a timely, courteous, and professional manner, please ask that your incident be transferred to the Technical Support Manager for further review." Did I ever hear from a manager? No. I was simply ignored by this obviously power tripping CSR.

So in the amount of time and space it took for Jason, the UBISoft representative, to tell me that I was being violent and threatening he could have sorted out my problem but instead he decided to completely misinterpret my request and took things personally. I know it's a bit of reading but I recommend that you click on the link and read the discussion yourself to see what I am going on about. Basically the message is don't buy UBIsoft products if you're the type of person who can't afford to lose $50 or if you expect technical service.

End result is that I have a game I paid for and downloaded from Direct2Drive but can't play because some ill equipped CSR is unable to understand the difference between threatening and an upset client.

Read full review of Ubisoft and 29 comments
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iluvern
Miami, US
Mar 02, 2024 7:28 am EST

how come i get kicked out of a game for a connection error when my connection is perfectly fine yet i got suspended for an hour that cost me losing rp

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Francois323
, US
Feb 26, 2024 9:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have tried making contact with Ubisoft customer support to change my email on my account with no success in get a response from them, everyone using Ubisoft is paying customers but there is just no customer service at all.

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js_lcfc
Leicester, GB
Feb 26, 2024 11:59 am EST

I am writing to you to talk about the errors of not being able to add my phone number to my account. I have tried several times but i have not received a code. Because of this, i can not access Ranked gamemode for Rainbow Six Siege. Is there any way you can perhaps fix this?

Account Name - JS_LCFC

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MotorfestLover2011
Wilson, NY, US
Nov 25, 2023 5:59 am EST

Hello, its me Sebastian and i would love it if you could make a Dodge Durango for the Crew Motor Fest, I myself am a huge Dodge fan, so if you could make a Dodge Durango for The Crew Motor Fest, that would be awesome! Thanks for hearing me out. Your customer, Sebastian

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eegre.fgerfd
Northfield, US
Nov 04, 2023 9:20 am EDT
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I paid for a subscription back in June 27th of 2023. Since I've stopped using it I wanted to cancel my subscription but shows no past subscriptions, payment history, or the card used still being charged for a subscription I no longer have or use. I just want to request a refund for the most recent charge or last two.

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Wiggle Bottem
, US
Sep 09, 2023 11:37 am EDT
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i got suspended for 24 hours today and it was for inactive or leaving games and i was not leaving games my pc is quite bad and keeps crashing ever game i try to join the game back and i keep crashing that was the reason for my inactive status. my steam user name is Wiggle Bottem

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Robert A Reed
, US
Sep 03, 2023 4:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It should not be this hard I have been trying to report probable fraud to your co for 3 hours your f

phone # doesn't work the other is for California consumer just want to communicate with live person

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lucas goodwin
, US
May 06, 2023 3:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought the game a while ago and signed in on one of my other family members' accounts and didn't know that it would link to it so now I am wondering if i can unlink it the error is "we are having trouble authenticating your account information"

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Insains Canis
, US
Apr 30, 2023 1:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hate R6S i bought 52 alpoha pcks adn got absoulty NOTHINGGGGGG why... IDK good damn question i spents 180,000 renown for noyhing im so pissed at this game

-Isanis.TLS

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xXSimpSenpaiXx
, US
Apr 09, 2023 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Your contact support isn't working, and I need it to be working because I need to recover my Ubisoft account because I don't want to lose my progression on my games.

Ubisoft Customer Reviews Overview

Ubisoft is a global video game company known for developing and publishing a wide range of interactive entertainment products. Among its portfolio, it boasts popular franchises such as Assassin's Creed, Far Cry, and Just Dance. The company offers games for various platforms, including consoles, PC, and mobile devices. Ubisoft also provides services through its online platform, Uplay, which allows for digital distribution, multiplayer and communication services, and a rewards system for players.

Ubisoft In-depth Review

In Summary: Ubisoft is a well-established player in the gaming industry, known for its diverse range of titles and innovative approach to game development. With a history of creating immersive gaming experiences, Ubisoft continues to push the boundaries of interactive entertainment. However, like any major company, it faces challenges in areas such as customer support and security. This review will delve into various aspects of Ubisoft's offerings and operations to provide a comprehensive overview.

Company Overview: Ubisoft has a rich history in the gaming industry, with its origins tracing back to 1986 in France. As a leading game publisher and developer, Ubisoft has a significant market presence, known for creating some of the most popular and enduring franchises in gaming history.

Product Range: Ubisoft offers a wide array of games spanning multiple genres, including action-adventure, shooter, role-playing, strategy, and simulation. Notable franchises like Assassin's Creed, Far Cry, and Just Dance are synonymous with the brand, and new releases are eagerly anticipated by the gaming community.

User Experience: The Ubisoft website is user-friendly, with clear navigation and easy access to game information. Account creation is straightforward, allowing users to manage their games and content efficiently. The digital storefront provides a seamless purchasing process, though some users may find the number of available editions for certain games overwhelming.

Game Quality and Performance: Ubisoft games are generally known for their high-quality graphics and immersive audio. Gameplay quality varies by title, but the company has a reputation for delivering engaging experiences. System requirements are clearly listed, though optimization can sometimes be an issue. Ubisoft is proactive in releasing patches to address bugs and improve performance.

Customer Support: Ubisoft offers various support channels, including a help website and community forums. While the company strives to be responsive, some users report slow response times during peak periods. The quality of assistance is typically high, and the community forums are a valuable resource for peer-to-peer support.

Pricing and Value for Money: Ubisoft's game prices are generally in line with industry standards. The company frequently offers sales and discounts, and its loyalty program, Ubisoft Connect, provides additional incentives for repeat customers. In-game purchases are present in many titles, which some players feel detract from the overall value.

Innovation and Development: Ubisoft is committed to innovation, investing in new technologies like VR and AR to enhance gaming experiences. The company is also dedicated to developing original content and intellectual properties. Collaborations with other companies and creators have led to unique gaming experiences.

Social Responsibility: Ubisoft has made strides in promoting sustainability and ethical practices within its operations. The company has initiatives focused on diversity and inclusion and is involved in community and charity work, though the extent and impact of these efforts can vary.

Security and Privacy: Ubisoft takes data protection seriously, with a comprehensive privacy policy and account security features like two-factor authentication. However, the company has experienced security issues in the past, which it has worked to address and prevent in the future.

User Reviews and Community Feedback: User reviews of Ubisoft games are mixed, with many praising the immersive worlds and storytelling, while others criticize the frequency of in-game purchases and bugs. Community sentiment is generally positive, though specific issues can affect the company's reputation among gamers.

Awards and Recognition: Ubisoft has received numerous industry awards and accolades over the years, reflecting its status as a leading game developer. Critical acclaim for its innovative titles and franchises is a testament to the company's creative achievements.

Future Outlook: Ubisoft has several exciting projects in the pipeline, with a strategic direction that includes expanding its existing franchises and exploring new markets. The company's plans for growth and adaptation to industry trends are promising for its future success.

Conclusion: Overall, Ubisoft is a powerhouse in the gaming industry, offering a broad range of quality titles that cater to various player preferences. While there are areas for improvement, particularly in customer support and security, the company's commitment to innovation and player engagement makes it a strong choice for gamers. Ubisoft's games are well-suited for players who appreciate rich storytelling and expansive worlds, and the company's performance and offerings continue to make it a major player in the gaming landscape.

How to file a complaint about Ubisoft?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Ubisoft in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Ubisoft. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Ubisoft.

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Contact Ubisoft customer service

Phone numbers

+1 800 952 5210 +1 (916) 445-1254 More phone numbers

Website

www.ubisoft.com

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