Uber Eats review: Worst service ever

On August 22, 2026, I placed an Uber Eats order that was completely incorrect. In addition to receiving the wrong order, three items that I paid for were missing.

What has made this situation even more frustrating is the apparent lack of accessible customer support. The phone number listed for assistance does not work, the advertised 24/7 chat support directs customers to a third-party platform requiring a paid monthly subscription, and email inquiries receive only automated responses without addressing the issue.

As a paying customer, I expected a reasonable method to report order problems and request a refund. Instead, I have been unable to communicate with a representative or obtain assistance through the channels provided.

Due to the lack of response and resolution, I am left with no practical option other than disputing the charge with my credit card company/bank.

I am requesting a full refund for the incorrect and missing items and a review of the customer support process to ensure customers have access to legitimate assistance when issues arise.