Uber Eats’s earns a 1.0-star rating from 8 reviews and 205 complaints, showing that the majority of food delivery users are dissatisfied with service.
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UberEats in Brackenfell Cape Town
I ordered 3x pizzas from Roman pizza through UberEats. When the delivery guy called Allan arrived after 1 hour he had the wrong delivery(1 instead of 3 pizzas). He Allan then took off to rectify the wrong order. After another 25 minutes Allan slowly drove past our house again and then it appeard on my app as delivered although we receuved nothing!. This is theft and i want this delt with. I received NO pizza and R361.00 got stolen from me!
Desired outcome: Need to get Allan delt with as he stole from me and a refund
Driving for uber
As driver you get a request that says you'll get certain amount of money with an expected tips included and that's absolutely a lie and definitely a manipulation act it's never been honored not even to a fraction as well as mileages and wear and tear the whole hard work is not worth for this company it's an absolute abuse. And much bs
This uber company is an absolute abuse of people / drivers that put their values to a company that have no morals but using individuals and their property as their own asset to play with and in reality they have no investment the play with other people life and asset it a total abuse not worth believing their bluff letting them using you and your car in exchange of non adequate compensation this company is greedy and acting as slavery holders
unnecessary placing charge for food I order and that was undelivered
Hi,
I was regular customer for uber and uber eats app,
But one day while ordering i forgot to apply some promo code and i call them just after placing the order to cancel it, and the y cancel it and it didn't got delivered .
but still that bill is showing in my account as due charge amount.
they are saying i have to pay it before booking any ride or before ordering any food.
please resolve my issue asap.I am not able to book any cab from uber app due to this issue.I have raised the complaint in app also like 5-6 time, but no use.they send very time system generated reply.
This is clearly their fault! X(
they are charging the customer for reviewing about the food
Please stop buying or using the UberEats they store your credit card details and they will just charge your card without your knowledge and confirmation and you can't do anything about this so please don't give your credit card details to the UBER / UberEats.
I have brought the food using the UberEats app. I found all items price is more than their menu by 1 AED and they charge always 5 AED for delivery also. Even I want to try their app so I brought the food using their app. but the food was not good so I have given the review for the food. Suddenly I got a message saying UberEats charged 10 AED as Tips. They have not taken the confirmation for charging AED 10 as tips. So please don't use the UBEREats.
Same problem. After tipping in cash an unauthorized charge for tipping appeared on the bill ($9.61 for a $42 meal). The message center on UberEats only allowed for chatting. After waiting twenty minutes to chat the Chat Support Team member appeared and did not respond after several minutes. I asked him/her if they were still there and they ended the chat. I will dispute the entire charge when it appears on my credit card and NEVER use UberEats again. Be warned.
Has anyone else had the experience of UberEats adding an unauthorized tip to your debit card?
I always tip in cash. Two times in a row now, about an hour or so after ordering food delivery through the app, I receive an email from UberEats that says “Thanks for tipping!” They are calling it an updated receipt. The updated receipt shows where they have added a tip to your final receipt. The first time, they added $10.49, the second time $3.17.
After 2 emails, they reimbursed the unauthorized tip amount after the first incident. I’m still awaiting response on the 2nd Incident.
Yes! This happened to me! I just saw the email. I tipped my driver in cash the other night. I just saw the charges in my account. So I went looking for the receipt. I found the tip charge in a second email as well as a second bank notification.
This just happened to me last night (1/26/22). An hour after my food was delivered, an updated receipt was emailed thanking me for my tip. I tipped the driver in cash and DID NOT authorize an additional tip amount added to my credit card. After a 20 minute "chat" with an agent (they cannot be contacted by phone, apparently), I was informed that I should await an email from a "specialist" that would arrive in a few hours. Still waiting. In the meantime, I called my credit card company to report this unauthorized charge. They can dispute it once the charge is no longer pending, but I had them put a note about it in my file so that there is a record when I call back. After reading others experiences, I will not use Uber Eats again. This is a fraudulent practice. I may look into contacting the Department of Consumer Affairs, if this is the right agency for reporting retail fraud. Has anyone taken their incident up the chain to report?
I just hate UBER EATS, they never take responsability of the mistakes of the restaurants. Lots of times got the wrong food, or incomplete, and the app doesn´t even have a number to call, they do nothing for you.
Simply the worst.
delivery and customer service
Awful company that lacks ethics and customer service. They mishandle private and personal information from users and have refused to allow their service to be useable even after multiple request through their apps, emails and via the phone routes were responded to be me uploading several images of my personal and private data in an attempt to conduct business as was promised when I signed up. The companie' s reply to these concerns was a short and obviously thoughtless canned apology via email with no resolutions achieved.
I have used Ubereats in the past and apart from some serious slow delivery times it was okay. Recently I have experienced orders suddenly being cancelled for no apparent reason after waiting up to an hour.
Completely unimpressed with the quality of this company.
My orders was supposed to be delivered within 25 minutes but took over and hour so I missed my lunch break and didn't have to eat. Placed my order at 1100 so that it would be here by 1130 at the latest. The time kept getting later and later. Because of that I missed my lunch break and wasn't able to get my food on time.
I ordered a pizza with extra Napoleon sauce as a topping, however my pizza arrived with the extra Napoleon sauce in the tub on the left-hand side of the pizza in the box. I have never had this before. I am very disappointed to the point where I’m going to publicise this on social media. This happened on the 12/12/23
Ordered
1x saffron rice
4x veggie samosa
1x garlic nann
1x chicken Korma
1 x palak paneer
On Friday 1st Dec 2023 @ 7.23pm
Arrived @ 9pm
From ocean spices Rockingham WA 6168
Missing the 4x Samosa
1 x garlic nann
Food came over 1.5hrs later cold
Drivers Name : Linda Marie
They’re unapologetic thieves who claim they “thrive” off of their thriving policies and zero customer service after not delivering food, all this from rude rep Riya.
Rcvd coupon in mail FM3oX2 or FM30X2 which expires 3/31/2024 for $30 off first 2 orders. System will not accept. Called customer service and they said computer changed and will not be excepted. This is no way to do business with your customers. Are you or are you not going to honor this coupon.
Good day
I have ordered food from Stadium foods in Bloemfontein on the27 September the uber eats driver were apparently Morena i never got my food,
Stadium foods refuse to give me my money or food. The bank was unable to recall the payment
Sharon Goosen
[protected]
Email address sharon.golden@transnet.net
The food from Scrambler Marie's in Sharonville was cold because it took so long to arrive.
Salsa was missing and also there was no jelly for the
English muffin.
The sausage links were very cold. Disappointing.
Three ketchup packets were included, but I have no idea why.
I ordered a meal from Cracker Barrel. 2 hours later, on my third driver, the restaurant tells him that they don't have my order. This is the second time this has happened.
I ordered a mac and cheese which used to be 7.99 - for a small is now 10.19 with nothing with it. This is enough food for a mouse to eat. Honestly Uber Eats is a rip off. They charge more money than the actual store plus all your exxtra fees. 04/17/23 How can you honestly charge 15-20.00 for this.
Overview of Uber Eats complaint handling
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Uber Eats Contacts
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Uber Eats phone numbers+1 (800) 253-9377+1 (800) 253-9377Click up if you have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number 0 0 users reported that they have successfully reached Uber Eats by calling +1 (800) 253-9377 phone number Click down if you have unsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number 6 6 users reported that they have UNsuccessfully reached Uber Eats by calling +1 (800) 253-9377 phone number
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Uber Eats emailssupport@ubereats.com100%Confidence score: 100%Supporteats@uber.com100%Confidence score: 100%
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Uber Eats address1455 Market Street, San Francisco, California, 94103, United States
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Uber Eats social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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