Uber Eats
reviews and complaints

I ordered Mcdonalds breakfast from the Mcdonalds app, they allocated uber to make the delivery on the 28.4.2023. The order was placed at 9.10 and expected delivery was for 9.35. I tracked the order and when it said it was delivered at 9.33 i was confused as no one had come to my door. I contacted uber who advised that the driver tried to phone me but I do not have a contact phone on the app so that was the first lie the second lie was when they said they had knocked at the door. I have cameras and a ring doorbell and no one knocked at the door. To make it worse i spoke to a manager who advised as they could not make delivery I would be charged yet they had sent notification the delivery had taken place

Good day. My Visa account card ending in...3045 was charged twice last Saturday, 22 April 22 2023 in the amount of $42.01 and $5.23 at approximately between 9:39am (AEST/AEDT) and 9:11pm (AEST/AEDT). I'm do recall ordering anything thru Uber as I am not a current subscriber. My email address is [protected]@hotmail.com and I can be reached at [protected]. Pls kindly look into it as I fear some body is using my account illegally. Thank you. Hope to hear from you.

The restaurant charged more than the the listed price and then added an additional 6.90 service charge. The advertisement was buy one get one free. The price is listed as 14.95 and should have been 29.90. The restaurant charged 36.80 and deducted 14.95 (for the free meal). They advertised a.49 delivery fee and charged that an additional 6.90 service fee. No where on the site and when I checked out was an additional service fee mentioned. I feel completely ripped off. Uber Eats customer support acknowledged that I had been mischarged, but the agent said that there was nothing they could do. That the (mis) charges were valid even though she had just said that I was overcharged.

My name is Caryl Williams, and have ordered through Uber Eats for a meal, which was delivered at 4pm today, 13th April, 2023. I received my order from McDonalds, which had a caesar wrap missing. I phoned McDonalds in Salisbury, however they told me to use the Uber Eats app, as I paid using my Visa online. As I was on my PC to make the order, I have been back to check the price, however the order will not show as I had received it already (Well, not all of it). I am asking for a refund on the caesar wrap. Thank you.

To whom it may concern:

I set up Uber Eats and used my ATM card to pay for meals for one of my sisters, who lives in Laredo and is disabled. I have another younger sister, who like me, lives in San Antonio, who also wanted to help pay for our disabled sister’s meals.

Unfortunately, my sister’s card number was compromised, and she had to cancel it. I removed this card number from the Uber Wallet page. She asked that I add another card number to help, again, pay for meals.

I have been on the Wallet page for over an hour and was not successful in adding this new card number. The error message says that there is a problem with the card. My sister has been using this new card with no problems.

I have tried to add this new card number, to no avail. I tried to call your customer service line. I spoke to a young man who, when I explained the problem, told me to wait until the food was delivered and call back to change the method of payment.

I told the CS rep that I didn’t want to remove my card number from the Wallet page but just to have him help me add another card number (my sister’s) to the Wallet page. He said he could not do that. I must ask Why?

Your Wallet page is not allowing me to just another credit card number. I am not sure why. Would you please tell me why this is so difficult?

You may call my cell number [protected]) or my landline number [protected]). If this cannot be resolved, I will simply use Door Dash or another delivery service. I would prefer not to do this as Uber Eats had, up to this point, had worked beautifully well.

Can someone please help me just add another credit card number?

Frustrated,

Mercedes Ramos

My debit card was used on 10th April 2023 at approximately 1030pm to get Uber Eats delivered to an address where I don't live.

the Uber Eats guy rang me at approximately 1130pm to confirm the address as it is different to my address where they have delivered previously. The address where these were delivered is 38 King Street Mile End SA.

My address is Unit 1/151 Tolley Road St Agnes SA.

There are 4 transactions for amounts of: $48.11, $43.74, $58.90 and $60.29 each being charged at different vendors.

I have not ordered these items and would like the payments to be unauthorised by you. I have already cancelled my debit card.

I would like these amounts to be refunded ASAP.

Order 9CA8B Adrian White

Placed 5 April 2023

Due at 5 April 2023 12 :54

Driver told me he was requested to do multiple pick up's order didn't arrive until 1: 35pm food was cold

My order was picked up first and the was driven around for at least 35min.

I pay good money for this and ended up with cold food, this is not the first time and i think uber should compensate me for this meal.

On 3 different occasions I ordered food thru uber eats and they delivered my food to the wrong address, once I realized my food never arrived I quickly took a photo of my front door and tried to get it to the driver so he would be able to see for himself he had delivered it to the wrong place, I contacted customer service and the restaurant also did on my behalf and the response I received on all 3 different occasions was sorry your order is not eligible for a refund. I sent them pictures of what the delivery guy took along with a picture of my front door with 7" bold black numbers of my address right over front door and all 3 times I was still charged and never received my food, uber eats should have a wide scale lawsuit filed against them by all the customers they have screwed out of there hard earned money and not to mention the poor restaurants probably getting negative reviews because of there lack of responsibility, they should be shut down, I would never recommend them or use them ever again and I will warn as many people as I can to stay far away from this corrupt mafia food delivery network.

Order Nr #A66E3

On the 25th of March i placed an order via the Uber Eats App. However, when the driver called me to check in, he informed me that none of the pies i wanted was in stock and that they wanted to do replacements with products that i dont eat, i told him that it was unacceptable and i would not take something i did not want.

He subsequently went offline and the next thing is they are looking for a new driver. After some time waiting, and the order not leaving the store, i tried calling but to no avail. After nearly 1.5 hours i proceeded to cancel the order as there was no further movement. i then noticed that the order was not going to refunded in full.

I have filed for TWO refunds that I STILL have not received and NO ONE is contacting me. I have requested my bank to release if it's been on hold, and my bank has no funds in hold. I have spoken to them COUNTLESS TIMES WITH NO RESOLUTION. Every time I get a "human" responding to me on the "help" conversations, there is NEVER and has NEVER been a resolution... I find it so infuriating that our money comes out so fast but we are not entitled to our own money returning to us in the same manner of urgency?

It is CLEAR that Uber Eats does NOT care about their consumers and this has driven me to my last inch of sanity... I'm sick of the poor quality of food that comes from their restaurants. I'm sick of waiting for what is rigtfully mine. I'm sick of being dicked around by big corporations that just aren't contactable... this needs to stop.

On March 20th, 2023 at 5:30 pm I order Wingstop from the uber eats app. The order totaled 49 dollars with delivery fees and tips. I realized that I made the order for pickup instead of delivery, so I canceled the order and called customer service to see if I could get a refund. I was told that although I canceled the order, uber eats would not issue me a refund or a credit to my uber eats account. I was angry! I asked the customer service rep why is it that I have no food but you get to keep my money. So I asked for a manager and was informed that the outcome would be the same. I don't think it's fair that I am out 40 dollars and did not get the items I purchased.

Ordered burgers from Whalburgers in Circular Quay Sydney today. Waited over 1.5 hours but food not delivered. Updates were showing on computer and then appeared as order cancelled by someone who is not me. I then rang restaurant who advised order still waiting and had been for over 45 mins but no Uber driver collection. It seems very wrong that updates such as "almost there" and "on the way" were appearing but no food. Sending false updates to me is very bad service and leaves me wondering just how trustworthy Uber is? I would appreciate a reply clarifying this problem.

On February 15, 2023 delivery time 5:25pm, we ordered 2 club sandwich meals and a chicken nugget meal from St. Hubert with drinks and coleslaw. That was over 60$ worth of food! When our food was delivered at 5:25pm, it wasn't our full order. In fact, the only part that was our order were the drinks and the coleslaw! Instead, we got a Piri Piri half chicken with sweet potato fries. We essentially paid $60 for a half chicken meal! I went through all of the hoops needed to report the issue last night, specifically showing the box we did get with the receipt and the different order # and Uber felt that I only needed to be reimbursed with $5 in Uber cash. So last night, we ended up ordering from somewhere else and spent another $60 to get some food for us and our child! We literally spend $120 for six meals, three of which we didn't get, when all we needed was three. That doesn't seem right now does it?

hi my friend ordered for me, and i went to the gate to fetch my food but the driver was not there...i texted him alot of times and he just read my messages and never responded, he called my friend and said he is at the robot ,we went there but he was not there...and i used my last money on that food, now hes number does not exist...mcdonalds sunnyside, ordered two regular big mac...at 20:15

my drink was almost all the way gone and spilt on my sandwich. my email is Mendoza.[protected]@gmail.com my dasher just left it at my front door with the the whole bag wet. I want a refund. I made an order for a caramel machiato a sandwhich and a coffee cake and they're all wet with coffee. I grabbed the bag and my coffee fell through the bag, thats how soaking wet it is. I didn't log in my account when I ordered but I gave my number and my email. please give me a refund im so upset, im about to call the Starbucks ive ordered from because this is unnacceptable. I want my delivery person held accountable as well. please give me an email at Mendoza.[protected]@gmail.com or give me a call at [protected]

Ubereats delivered food to wrong address. Have copy of the bag delivered but, this is not my address . Why will they not refund me? Been working on this for two days. Restaurent is IHOP. Tried to get in touch with Ubereats to see where my food was and they said it was deliivered. (not to me} This is the 2nd time this has happenedwith no refund. They have my correct address. How can they legally get away with this .Please help. Thank you Linda Sears

I wanted to order from McDonald's. First time in years. I crave McDonald’s every once in a while... I was born in the 60s... So I know I great burger... And lived in London, Ontario all my life, we had the first McDonald's on high bury in the entire world... This is the truth... So Uber app is frustrating, my food was really late... The Uber person dropped at my door never knocked. So I had no idea it was there... This situation was an extremer downer to say the least... It sucked. I will tell others of this experience... I now will never order from Uber and others... Take this info as you think appropriate but I have lived in London all my life and I know so so many people... Uber always pops up as a topic... Doesn't hurt my feelings if you don't reply word of mouth still works and internet... Ordering food from Uber is disgusting

Ordered pizza tonight just after 8pm through UE from DaVinci's Pizza. Status was that it was to be delivered from 9:15-9:35. Called the restaurant at 9:42 and was told that the order was leaving the store in 5 minutes (9:47).

Cancelled by UE's support team for some strange reason and I never received food even though I was charged.

Terribly disappointed and had to go without dinner. Not sure I will ever use UE again.

Richard Drennen

[protected]

[protected]@me.com

Yesterday I had UberEats deliver from this location. Delivery was great.

My order was almost 100% WRONG! The limeade was right. That's it. I asked for no relish on the hot dog. I do not like sweet relish...at all. Thing was so smothered with extra relish that the bun was completely soggy. The hamburger? Not the burger I ordered. Completely different burger. Not even close. I did get the tater tots I ordered. But not one of the dipping sauces I asked for. Not one sauce of any kind.

Absolutely unacceptable. I work just down the street but couldn't get away to go get lunch myself. Expected so much more. For example, at least most of the order to be right. They've lost a customer completely. Going forward, even when I can go get lunch myself, I will drive on past this Sonic.

I placed an order with UBER Eats on 1/22/23 at approximately 715 pm. My order was scheduled to arrive at 810 pm, latest arrival 830pm. On the Uber Eats tracking the first step says that the order was placed. It then says your order is being prepared. The last step says “ Carmines is wrapping up. At that point a driver was assigned. I kept looking at the app and it then said “oops we are trying to find you another delivery driver” it stayed like this for approximately 20 minutes. No driver was assigned. I then looked at the app and the tracker went back to the very first step saying “ preparing your order”. The app basically went back to the very beginning of the order. I wanted my order but the app showed my that the order was not in progress and went back to the very first step. It was very clear that there was a problem with my order because the app no longer said the order was wrapping up and they were looking for a driver. I was not able to get anyone to respond on the chat for help and was holding waiting for help. I then canceled because the application told me there was a problem with my order. I did not want to cancel. I only did so because no help was available from Uber support and the app told me my order wasn’t coming. I had no idea i was going to be charged money for absolutely nothing. I never wanted to cancel. I only did so due to the app’s tracking status showing me there was a problem. When I called to explain Uber was not at all willing to take responsibility for not being available to help after the application gave me incorrect information. I called and said I wanted my order and never wanted to cancel in the first place. At that point Uber refused to deliver it. This is basically theft of the part of Uber. It is definitely not my fault and not the merchants fault either. They deserve to be paid, but not by me. It is Ubers fault and responsibility that their app malfunctions and did not give correct tracking information, leading me to believe there was a problem with the order. That was the only reason I cancelled when I did not want to. Despite me telling them this nobody would help me get my order. This is one of the worst experiences I have ever had and definitely the worst customer service ever. Furthermore, there is no warning telling you that if you cancel you will be charged a high fee, basically full price of the food. There should be a disclaimer warning telling you this will happen before confirming the cancellation. Uber basically sets you up to steal money from customers. Even when they are unable to assist, they still take no responsibility when the entire fault is with Uber. I intend to do whatever is necessary to get my stolen money back from Uber. I have screenshots to prove the information provided is correct.