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CB Food Delivery Services Uber Eats Uber eats sa — app glitch resulted in incorrect address, still charged for cancelled order
Uber Eats

Uber Eats review: Uber eats sa — app glitch resulted in incorrect address, still charged for cancelled order

E
Author of the review
10:35 am EDT
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I am extremely dissatisfied with the lack of accountability from Uber Eats South Africa. While placing an order, the Uber Eats app auto-filled a completely incorrect delivery address I’ve never used. I tried to correct the address immediately, but the order went through before I could change it.

I had no choice but to cancel the order as the delivery location was far from me. Despite this being a technical issue on their app’s side, I was still charged for the order.

I placed the exact same order again with the correct address, yet support refuses to refund me for the first order, blaming "preparation timing." This is unacceptable — the issue was entirely caused by their system.

I request a full refund for the order that was cancelled due to their app's error, and a proper resolution from Uber Eats South Africa.

Order Number: Order #3EFC7
Date & Time: 23 June 2025 @ 21:29

Recommendation: Beware - They don't take responsibility for their mistakes.

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    +1 (800) 253-9377
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    Jul 03, 2025
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Uber Eats is ranked 1 among 11 companies in the Food Delivery Services category