Uber Eats review: Subject: formal complaint – incorrect charge and request for refund

Dear Uber Eats Support Team,

I am writing to file a formal complaint regarding an order I recently placed through your platform.

I placed an order from Crispy Soul 15 in Paris; however, I noticed immediately after confirming that the delivery address was incorrect. I cancelled the order right away, within a very short time frame. Despite this prompt cancellation, I was charged the full amount for the order.

As I still wanted the same meal, I reordered directly from the restaurant and paid again. In addition to being charged twice, the food arrived significantly late, which added to the inconvenience.

Given these circumstances, I believe it is unfair to be charged for an order that was cancelled immediately due to an address error. I kindly request a full refund for the cancelled Uber Eats order.

I would appreciate your prompt attention to this matter and a resolution as soon as possible.

Thank you for your understanding.

Kind regards,
[Radhika Singh]