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3.3 133 Reviews

UAE Exchange Centre Complaints Summary

74 Resolved
59 Unresolved
Our verdict: While UAE Exchange Centre has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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UAE Exchange Centre reviews & complaints 133

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1:25 am EDT

UAE Exchange Centre uae exchange almost doesn't exist in new delhi

Worst experience sending money to UAE exchange from Saudi Arabia. Very lazy, non cooperattive and even deduct heavy amounts once making the payments.

Nightmare is that there is no one to whom you can complain about all these mal practices.

Almost all the offices in the search list of UAE exchange Delhi are closed, they don't operate, one or two respond to the phone and they never pay on time and ask for deductions.

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9:58 am EST

UAE Exchange Centre xpress money transfer

I sent funds to myself in Fiji from Australia and the lautoka branch manager refused to release the funds because I stated that I am unemployed on my withdrawal document.He was rude and arrogant and did not seem to know what he was doing.
His concern was where I got the money from?Also stated that it was the company policy not to give out funds to someone who is unemployed.
I have a footage of the whole thing on video and and consulting legal advise in this matter.

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1:59 am EST

UAE Exchange Centre complaint against license

Sir,
I mazid najeeb firm name is ticketwala from fatehpur, I applied for currency license in allahabad up (India) employee name is krishna but your employees are harassing me and making me fool. Also I paid 5000 as a service charge to your uae exchange & financial service ltd. Account. If I didn't find license, I will file court case against your company and employee. Plz provide license as soon as possible.

Thank you

Mobile - [protected] / [protected]

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4:07 am EDT
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UAE Exchange Centre customer service

I already sent an email to customer.[protected]@ae.uaeexchange.com
regarding this concern, but I will share my experience here as well, just in case my complaint will be ignored.

This letter serve as a complaint to one of your teller staff assigned at the UAE Exchange, Sahara Centre Sharjah, UAE. His name tag is "Hany".

I made a successful transaction once during my first transaction with UAE Exchange, and that particular staff was great.

But the most recent one (with Hany) advised me if I could wait maybe 15 to 2 hours due to technical issues, which I did for about 15 minutes. Hany says there is an issue with sending a transaction to the Philippines and kept on banging his monitor, like it would make things better. While I waited, I did not get any update, even just a simple apology for the inconvenience, acted like he does not care, and doodled around with his mobile phone. I requested to give my money back and decided to leave and do transaction somewhere else.

I understand there are technical issues, but I think your staff needs to be re-educated and trained how to provide good customer service.

It was only a small amount, just 800 aed, but my wife needed it for medical use to give birth for my 3rd child. Due to this unfortunate experience, I will never again do any further transactions with UAE Exchange to send money abroad.

Thank you if your staff, or whoever reads it, would even give this letter any importance at all.

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7:05 am EST

UAE Exchange Centre money not received after 14 days

Hi

Send money over to Bangladesh on 2/02/16 normal service via Manor park branch knowing they will be reach within 2 working days.

I chased them after 5 working days and they were saying your recipients details are wrong however I double check details and confirm the details were correct.

They assured it will be reached within 2 days, it has been another 5 days gone by no sign of money.

Although they said it will be reached tomorrow 17/02/2016. how I trust?

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6:08 am EDT

UAE Exchange Centre xpress money transfer fraud

People should aware that UAE Exchange is one of the biggest fraud company. My parents send money on friday from India. The rate was 48.52 before we approach to UAE. I checked other banks and UAE website for the rate. They didn't provide any receipt which contained the rates and the Indian Currency detail etc. After I received the money I thought fishy and I asked them to provide me XR Receipt but they sent me the screen shot of the computer it shows 49.56. Even I tried to contact management team they didn't provide any contact detail and they didn't give me a chance to speak with their higher authorities. This is one of the horrible and painful service to the customers. After a week they responded full of dramas and stories that the rate is fluctuating in every seconds. In that case how come they are providing the rates in their website. Still now I didn't get any receipt for this. So don't go with this kind of companies.

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10:09 am EDT
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UAE Exchange Centre conversion rate for inr to aed

Today i had a bitter experience from UAE Exchange Pathanamthitta branch, especially from a staff named Hari of same office. At 15:02 hours i called the same staff to inquire about conversion of INR to AED and i got the information that rate is 17.95INR=1AED.Mr.Hari asked me to come to Pathanamthitta branch before 17:30 hours with 9060 INR for 500AED, including service charge.I reached the office at 16:34 hours for the same purpose but branch was not ready to transact the money at rate said by Mr Hari.Same time he was not at office when i called him, he respond in a rude manner .I lost my valuable time and money.So i request you to get clarification regarding discrepancy in between the branch and Mr Hari of same UAE exchange branch and his rude behavior.

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2:57 am EST
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UAE Exchange Centre mental torture in cashpayout option

Hi, I am logging this complaint against UAE Exchange XPress Money transfer services. The website says the transaction will be completed in minutes, its 4 days now and I haven't got my money in India. In between these times I received absolutely no help from UAE Exchange guys. They are utter crap. I called their customer services but no one helped me, I asked them to call me back or mail me, they did not. I am very frustrated on the nuisance that they have created. Pardon my words, but I am very sorry to say this is just testing someone's patience. And when I told them I will log a complaint against them, they were pretty cool about it.
NO ONE BOTHERED TO HELP ME.
IS THERE ANYONE IN THE COMPLAINT BOARD TO HELP ME PLEASE ?
IS THERE ANY RULES OR REGULATIONS THAT GOVERN THE WORKING OF THIS ORGANIZATION?

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Natasha Jain
, PK
Jun 06, 2015 4:14 am EDT

UAE Money exchange is crap company, they say money send instantly but they can, t . they send money after 10 to 15 days .. I experienced with them two times before and now I dont use them anymore . I recommend you all Dont use UAE exchange when you sends money to your family and abroad ..

They just Enjoy your money first then sends after 10 to 15 days ..

Thanks

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Arunachalam Adimoolam
, AE
Oct 06, 2014 4:47 am EDT
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Good Afternoon Sir.
I send money to India on 26.09.2014 through the concerned bank account. It is 11 days over still that money is not credited in Bank. My family is suffering. I don't know what to do? This is a big problem for me. Somebody can you please let me know the procedure to get my money.

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2:05 am EDT
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UAE Exchange Centre very bad customer service

Sir/Madam
Dtd 2/10/2010 i used to send Uae exchange xpress money to india for my wife at emergency situation. Dtd 04/10/2010 my wife went to the branch which is located at Puliangudi (br) Tirunelveli (dst)Muthoot finanace Ltd- Tamilnadu. They said come on evening 3'O clock, Morning time we can't pay. So that my wife return to my home nearest village around 6 km. At the same time i spoke with Mr.Rajesh who is dhaid UAE Exchange branch of the manager said we will care about this issue and he got my home Phone no and he said they will call your home.. Please note that till now no one else call to my home and after 3 o clock my wife again went to the branch she got a result same?
1. I want to know the Reason?
2..I send Xpress money it means instant cash
3. 6 years 4 months i used to send money at UAE Exchange..there is no more issue exapect this...
4. At Emergency time money will not Help 'ON TIME ' it means what is the use!
Please try to understood...and give me feedback as soon as...

Thanks& Regards
SP.Muthu kumar
[protected]@gmail.com

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Amudha Kumar
, US
Apr 30, 2017 3:44 am EDT

I never faced such scenarios. I use to do UAE Exchange in Chennai. Though there was a delay, but I will exchange the money ASAP. Hope, you had a bitter experience. That too during emergency service.

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farrukh bajwa
, US
Jan 29, 2017 2:14 am EST

Uae exchange is the worst exchange ever recently i went with my turkish friend at uae exchange at alkhairatiyat qatar region due to his comunication problem i was together with him we have send money to his home town but after several days his family did not recieve any money so went to the branch asking query about our transaction which we found there is mistake in the reciever name so we requested to change it and resend but the problem remains the same during this time we have the branch several times but in vain then the uae exchange personal start asking to pay 50 dollar by saying if you want to resend bank will charge excluding the 50 riyal we have paid before then i asked them we want our money back because it was already very late the bank personal said he will raise cancellation form then after 3 days we will get our money back. Then the real drama starts we went to the branch after 3 days to collect our money the uae exchange agent deduct 70 dollar by saying it is qatar central bank charges we are completely shocked that after all the waste of time and effort and several visits to bank they have charged us 70 dollar for doing nothing . We have been victim of fraudlement recently and we suggest everyone to stay away from uae exchange as they as highly unprofessional staff, no manners to deal with customers, fraud with customers.
I have disscused the whole incident with my friends and they were laughing at us that why have you gone to uae exchange we should ask them. For evidence i have attached the deduction slip
UAE exchange worst ever exchange in qatar

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Rana Bilal
, PK
Jun 06, 2015 9:35 am EDT

UAE exchange is worst company then dont pay on time on every time, my brother sent me money but i still did not get money to my account its 8th day ..

Crap services dont use any more and bycott of this Crap company

Always Use western union, WU is little expensive but you can get money on time

Thanks

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Pissedoffcustomerofuaeexchangebastards
, IN
Jan 20, 2015 9:34 am EST

I exchanged currency yesterday at the branch in Kollam and was not provided a receipt and they lied about rate by over 4000 rupees.
Stay away from this company they are money launderers and fraudsters!

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yo yo yo yo
, US
Sep 12, 2014 5:15 pm EDT

saale angrezi to bolna seekh le!

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yo yo yo yo
, US
Sep 12, 2014 5:06 pm EDT

madarchod!
gaandu!

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Manuel Basurto
Sydney, AU
Jun 05, 2014 8:32 pm EDT

I would like recommend RIA Money Transfer and the new services through bank deposit to India just for $10 flat fee to any bank of India.
RIA pay the money in the same day, without any problems and always offering the best rate possible. I give you an example today UAE rate is 54. 6449 INR at 11.17am, 6th of June, however, RIA MT rate is 54.80 INR. To get more information just call at [protected].

Regards.
Manuel Basurto.

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Anwar12121
HOUNSLOW, GB
Oct 09, 2013 2:47 am EDT

I had transferred money to Indian Bank, Kovalam Branch, Kancheepuram, Tamil Naidu (one of your Xpress Money paypoint).

Initially the Bank Manager said, They don't know about Uae Exchange/Express Money, after stressing him for an hour he inquired about it.

After starting the processing he said it will take 4 to 5 hours or come tomorrow. where as within 15 minutes, I received a text(sms) from xpress moeny that Money has been collected by beneficiary. And he paid it at the end of the day.

Please train the pay point incharges.

Thanks
Anwar
Customer Nr [protected]

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eirehardworker
, IE
Jan 24, 2013 6:17 pm EST

Xpress money is a fraudulent company that must be avoided in Ireland at all cost. Especially their agent on Mary Street, Dublin 1... please steer clear or they'll take your money. I'm about to launch a case against them in court for defrauding me. Be warned!

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UAE Exchange Australia
Sydney Metro Area, AU
Jan 16, 2012 5:02 am EST

On Thu, Dec 29, 2011 at 10:24 AM, wrote:

Dear Mr. Ramesh,

At the outset apologies for the inconvenience caused to you at one of our branches on 23rd of December 2011. In view of the annual closing of branches, all our branches in New South Wales Region had to be closed early on 23rd and the related intimation was displayed in the branches for the information of our customers. The exchange rates are not static and move up and down in tune to the variations happening in the interbank market and the rates quoted are always valid only for a short period and is subject to change.

While apologizing for the inconvenience caused to you, we assure you that we will try our level best to ensure that closure of branches in future will be planned without inconveniencing our valued customers. We would like to inform you that we have an online portal – www.money2anywhere.com which provides a facility to transact remittance transactions anytime at your convenience. We invite and request you to register for this service. This facility offers 20% discount on charges for all bank transfers. With regard to updates on branch opening and closure, you can visit our website www.aus-uaeexchange.com in which we have already provided a page for updating our customers on such operational matters.

We thank you very much for finding time to bring your concerns to our notice and deeply regret the inconvenience caused to you in this regard. We thank you for the support extended to us so far and request for your continued patronage.

Assuring you our best service always and wishing you a very Happy & Prosperous New Year,

With Best Regards,

ANIL KUMAR RAMDAS | Regional Head - Asia Pacific (APAC)

UAE Exchange Australia Pty Ltd | Head Office

Level 5, 122 Castlereagh Street, Sydney, NSW 2000, Australia

Tel: +61-2-[protected] | Fax:+61-2-[protected] | Mobile: +61-4-[protected]

anil.ramdas@au.uaeexchange.com | www.aus-uaeexchange.com

www.uaeexchange.

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1:59 am EDT
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UAE Exchange Centre instant cash delivery failuire

Sir
Dtd 02/10/2010 i used to send Xpress money to my wife for emergency situation. Money collection branch is Muthoot finance P ltd
Main Road Puliangudi, Tirunelveli dist Tamilnadu...India.
The problem is dtd 04/10/2010 my wife went to the bank and they said come at evening 3 o clock. and they refused give money to her.
At the same time i called UAE Exchang Al Dhaid Branch and i spoke to the branch Manager Mr.Rajesh.He give a proper response and he ask me to get my home phone no...and he is give me a promise we call as soon as at your home.
Till now there is no any phone call and no any action agaist this issue!

1.I want to know the Reason?
2. Xpress Money Means Instant Cash...Why they refuse?
3. Almost 6 years 4 months i used to send money at Uae exchange ...there is no more issue...except this..

Kindly give me a feed back as soon as...

Regards

SP.Muthu kumar

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zafar HAYAT
, PK
Dec 14, 2013 1:19 am EST
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Hi express team
Couple of days ago my cousin have send me Express money. He want to send money on my Easy paisa account [protected] but united arab emirate exchange have told him that u cann't send him amount on his account. this account is only valid for home remittance. why u told on commercial aid, Are u misguiding the customer!

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1:01 am EST
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UAE Exchange Centre money transfer issue

I want to share my experiecne with ur UAE Exchange branch that was place in Punjab State Hoshiarpur City that was i just visit recently. I just go over there to collect my Amount which my brother send me from Australia. when they ask me about my Identity proof over there name was different by my bother fault. he put my Short name ( Nikk name ) as money reciver. So my identity was not match that refuse me to give Amount. Even my Brother call them from Aus. they not accpet any thing what ever he says to them.. ok that all.. they said we can not give amount to this name person so if u wana then change name we can pay for that.
Exchange manager make Issue like Sir name or what ever other things .. if i give this amount then company take any legal action against my job ok . i will agree with this all. But

Now tell me know . after my this all incident One lady come over there. she have same problem too. her ser name also not match she have same problem too .but she make some excuse after some time they pay too her Amount ... now let me know that time they dont have same process?. when i ask why u pay her. they said no we are not pay any one. like try to hide there mistake.
One person rule differ or for other one rules differ whats that . I need a legal action against this all Issue. Here manager cant listen my any word. Even I told them i make complaint about all this Issue. they said that lady match identy with that person who send amount .. even they not talk with that person who send that amount... in my Case my brother phone them From Australia. too tell them this is the person who u have too pay by mistake i put his nikk name ..

Now i dont know what Action company take about this all matter. but as much i listen about UAE Exchange.. Sorry this company emloyess not like that.
Rules are same for every one.

I hope i never Visit UAE Exchange again.. or even i Suggest too other also..
Thats really bad.. Now upto Company what they can Do for this matter.

I offically submit this Complaint to UAE Exchange head Office .. but they not take any step.

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Grace Mary Flores
, US
Nov 14, 2016 10:21 am EST

Uae exchange burjuman branch

I send money from dubai to Philippines
On nov 2, and the bdo Philippines recvd nov 5, , how cool was that?

And when i asked the teller on nov 4 they say oh ok check in 1 hr, and nov 5 at 1pm the bdo Philippines rcvd, how cool again was that?

And when i sent email to the cust care theres no one answering why it was delay? How cool again?

So we pay 100aed for service fee? What for?

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Sarath Kondabathula
, US
Sep 19, 2016 7:00 am EDT

Yes, the worst service... they don't give proper details about transactions they don't have a fixed selling rate ... first when I went to the Uae exchange the person over there said he would send 4125 dollars then after some time 4350 dollars then again 4401 dollars finally he said that he would send 4411 usd but only 4371 reached to my brother every thing is fraud there ...

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Ali1212
, US
Aug 21, 2016 11:56 pm EDT

Such a crap system, please find alternate and don't use thier system. It's being 5 days that my brother is visiting bank agin n again but the banks says that money not received, I called them here in London n untrained and unprofessional dump staff said that money is ready to collect. So where and what I shall do? I'm going to complain it to fsa n other finical authority. Such a terrible n unprofessional service

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Zia_Khan
Dubai, AE
May 04, 2016 7:54 am EDT
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The worst exchange ever, I send money to Pakistan. The receipt I got from exchange had the correct information regarding the receiver name i.e. Obaid ur Rahman.
But when the same receiver went to bank for collection they said that the money is under Shakeel name, when I got a call from Obaid ur Rahman the same information I passed to uae exchange and they said it's not possible the bank in Pakistan are cheating with you.
Next day I went to uae exchange to collect back my money they said, we are really sorry we corrected the mistake tomorrow you will get. and he assured us. but on the next day same thing happened and when I called to uae exchange they said sorry it was our mistake you need to cancel the request and it will take 48hours to get back the money. uae exchange is ### exchange with ### management.
today I might get the money till this time I haven't got my money

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rahulbaj
, AE
Apr 28, 2016 5:15 am EDT
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while u hv branches at metro station, u should be ready for quick transactions, u shold not west customer's valuable time, it happened to me twice in a month with me,
that I had to leave the counter without doing the transaction, Your Al Ghubaiba Branch, your staff are busy in internal chatting and out of 4-5 counters, only 2 counters r
hardly working for coutomers, today I had 5 minutes to pick up the train, a small bill payment have done easily by that time, mean while a senior person came with the bundle of money and instead of attending me, Mr. Arun Shetty was busy doing his job, even did't bothered that somebody waiting on counter. Few days back i was waiting for at least 10 minutes on counter, a lady Ms. Siwar was pleasantly chatting and exchanging mobile number with other lady customer even when the transaction was complete a long before.

From : rahul [protected]

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Shafi Ahmed b
, SA
Apr 21, 2016 5:44 pm EDT
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My parents has submitted their passports on 7-April-16 for saudi visit visa stamping at Kurnool Branch, India to Mr. Naveen (0091-[protected]). We book Air Arabia flight tickets on 22-April-16, but still today (21-Apr-16) we have not yet received stamped passports. Kindly expedite the process to returne the stamped passport today. Shafi Ahmed. Mobile 00966 [protected].

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Floyd Kabigting
, US
Feb 07, 2016 9:46 am EST

Al rigga branch not al ghurair

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Floyd Kabigting
, US
Feb 07, 2016 9:00 am EST

I had my bad experience also here in UAE Dubai al ghurair branch I want to receive money from Bahrain because one of my friend sent me money for financial purposes I enter the branch and I wrote the mtcn I give my passport I.d and the sender name . all is okay but they refuse to give a transaction because of my middle initial "M" mariano I tell them that it's mariano And I have a previous transaction here on this same branch but they declined to give a transaction I try to get in other remittances there is no issue at all .. Some times used our common sense because if theres any problem with that transaction I am the one who also suffer for that I present my I.d there and they have my details just only for middle initial and it didn't wrote it full... I will never go again on this branch ... Worst experience ever...

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karthik2100
, US
Jan 21, 2016 3:48 pm EST

I have doubt your ex employee Mr.Anoop, who is now working in First Gulf Bank Dubai is exposing all the details of transactions of the customers to some agencies. You have to take serious action about this issue. It is implied agreement that you should not distribute the details of the customers transactions to any body. Please take care of him. Now i have changed the exchange and i am not doing any transactions through you. This is for your information

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ade singh
, US
Aug 31, 2015 2:05 pm EDT

worst service in MAHIPALPUR DELHI UAEXCHANGE, the employes were using slang word and don't no the rule of RBI, i went their to send fund to AUSTRALIA of $200 for rakshabandhan gift, and the employes of counter was telling me that i cn't send, she is not in my blood relationship, i told him what proof you need tell me i will provide you, and even from here itself i send her previous year $900 at that time i did not faced this much of problem so now why, then i went to manager so that i will be able to confirmed what is right and what is wrong, then manager told me that of cousrse i can send the fund then then i told hime about his employ that he was telling i can't, then guy came shouting at me from his desk that i told i will not send your fund go away from here and just keep quite, don't say even i single word or else i will hit you, and manager was listing to him he did not told him even i single word, why you are behaving with customer or why are you saying like this to the customer or using the slang and cheap words, and i have video recorded it so that i can take a legal action on him and manager, then i left from their and because i was having my flight after 4 hrs other wise i should took a legal action then and their and i will take now very soon and i will take them to high court and after losing their job they will understand how to talk to the customer and behave with the customer's, if anyone is here from UAEXCHANGE who take care of this complain then go and see the CCTV CAMERA VIDEO of 27/8/2015 how that guy was behaving with me and Manager did not told him even a single word, i will take him to high court and make sure that they guys should lose their job and get termination letter from UAEXCHANGE SAUDI ARAB, even i will approache to UAEXCHANGE HEAD QUATER which is in SAUDI ARAB.

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ankur khurana
, IN
Jun 26, 2018 2:30 am EDT
Replying to comment of ade singh

not agree with you I am also customer of mahipalpur branch and I am very happy of their service

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8:28 am EDT
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UAE Exchange Centre money transfer issue - they are cheaters

don't rely on UAE Exchange if you are transferring big amount.

I am not satisfied with the way the online transfer of my transaction happened through “UAE exchange”.
To give you the whole idea of current scenario, let me explain you everything :

On 6th Oct, 2009 around 1000 AM (GMT) I transferred 7500+28 GBP amount to Barclays Bank Account mentioned in UAE Guidelines, from my HSBC account, after the document verification was over from UAE Exchange. I spoke to UAE Exchange Southall Branch officer immediately after transferring the amount and dropped an email to manager as per the guidelines.
As per the Faster Payment scheme, amount must have been credited to their Barclays account within 2 hours.

Around 7PM IST same day I called at UAE Exchange and I was told that those people were waiting for the confirmation from theirHead Office and confirmed me that i will get 74.70 rate.

7th October, 2009 morning (IST) when I came to my office, I received an email from UAE Exchange (6th October, 2009 6PM (GMT)) saying that they could not process the transaction since the amount was not credited to their corporate account (Barclays Bank Account mentioned in Guideline)
To confirm the same I called HSBC customer Care and gave all my transaction details to them. According to them, the money was credited within 2 hours to their account.

To add to my fury, when I spoke to Mr. Abraham from their Head Office Branch, he said he received money now when i called him on 7th October morning 1000 GMT and he can’t do anything in this regard and i will have to bear the loss of 100 GBP which was happening due to exchange rate fluctuation on 7th October.
Not only he spoke to me rashly, he said we can't do anything just speak to Southall Branch people where i opened my customer account. When I spoke to Branch people they said it’s not in their hands they can’t give me the rate which they promised.

They promised me 74.70 on 6th October, 2009 and they were giving me 73.40 on 7th Oct which meant a huge loss to me along with all this tension of not getting money on time. I needed that money urgently and matter was getting more worse. I was making phone calls to UAE Exchange like anything speaking to their Branch Officers and Managers and Head Office Managers and escalating the matter through email as well.

Advised by one of Branch Officer, i dropped another mail to the manager of Southall Branch to atleast give me better rate and waive off the 28 GBP transactional charge for the problem/loss which i was facing. I explained everything in that mail. And as expected i did not get any reply from them, i had to call at the Branch again to enquire about the status.

Now to add my fury they say that they can't do anything apart from giving me rate of 73.70 and after lot of fight they agreed to waive off only 8 pounds i.e. I am getting 7500+8 GBP at rate of 73.70 that too after lot of heated arguments, mails, phone calls, mental harrasment, inconvenience.

These people are nothing but cheaters, when i confirmed from the HSBC BAnk and tehy are assuring that money was credited into their acocount in two hours still UAE Exchange people are making false statements. What the heck is their problem god knows. I would say dont rely on them if you transferring big amount.

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Update by Shipra
Oct 07, 2009 9:31 am EDT

Hey frenz juist checked my email again .. on 6th they promised 74.80 to me not 74.70 .. :(

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JKumar
, AE
Oct 04, 2010 1:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir/Madam
Dtd 2/10/2010 i used to send Uae exchange xpress money to india for my wife at emergency situation. Dtd 04/10/2010 my wife went to the branch which is located at Puliangudi (br) Tirunelveli (dst)Muthoot finanace Ltd- Tamilnadu. They said come on evening 3'O clock, Morning time we can't pay. So that my wife return to my home nearest village around 6 km. At the same time i spoke with Mr.Rajesh who is dhaid UAE Exchange branch of the manager said we will care about this issue and he got my home Phone no and he said they will call your home.. Please note that till now no one else call to my home and after 3 o clock my wife again went to the branch she got a result same?
1. I want to know the Reason?
2..I send Xpress money it means instant cash
3. 6 years 4 months i used to send money at UAE Exchange..there is no more issue exapect this...
4. At Emergency time money will not Help 'ON TIME ' it means what is the use!
Please try to understood...and give me feedback as soon as...

Thanks& Regards
SP.Muthu kumar
Kalai73uae@gmail.com

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Eximphalian
London, GB
Jan 13, 2010 4:36 am EST

Mistakes do happen from any organisation. I am dealing with UAE Exchange since 20 years. I have seen their India, Middle East and UK operation and believe you me friends, they are the best. Staff is very co-operative and helpful. They do not send illegal people's money and do not make fraud transfers, so many people do not like them. But in todays world I will prefer to be with some one who is strict and follows rules rather than sending money helter skelter like hawala guys. For an individuals mistake one should not blame the entire organisation. I have my sympathies for Shipra, but may be in long run you will admit that what I am sayin is correct.

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cPiyush
, IN
Oct 08, 2009 12:39 am EDT

On 6th Oct the row conversion rate was 76.63 [Median price = 75.83935 / 76.63183 (bid/ask)], what they told you is 74.70 .. a straight 2 ruppes as their conversion charges... It is too expensive.. !

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Alok1983
, IN
Oct 08, 2009 12:23 am EDT

They are just lying.. If HSBC confirmed that they had transferrd the money within 2 hours..then they are definitely lying. Action must be taken against them and people shold not transact using UAE exchange.

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palakm
, US
Oct 08, 2009 12:03 am EDT

I truly agree on same

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Akshay Tyagi
, IN
Oct 07, 2009 12:36 pm EDT

This is theft...please do NOT make transactions using UAE EXCHANGE..

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RahulG
, US
Oct 07, 2009 11:00 am EDT

This is really very bad on the part of UAE Exchange, this is really unexpceptable behaviour. They are just trying to mint money by unfair and unethical means. After reading this I feel that they are using various means of duping people and robbing their money.

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Aftab_02
, IN
Oct 07, 2009 10:07 am EDT

Even I faced a similar problem. BIG LIARS...

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Jai_Sharma
, IN
Oct 07, 2009 9:53 am EDT

i truly agree as they make all false promises..please beware of UAE EXCHANGE

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munishsehgal
, IN
Oct 07, 2009 9:09 am EDT

Yes, I fully agree with the above mentioned scenario. It does happen at times when you transfer money through UAE Exchange.

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2:50 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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UAE Exchange Centre has left an official reply on this complaint.

UAE Exchange Centre racial discrimination

It was my 2nd time sending money thru this branch & already have encountered this incident. This Musalla branch is located in Bur Dubai which is normally where many Indian expats reside. I was on this long queau with a person (Indian) ahead of me. When it is almost my turn he told me to move to another queau as supposedly, he will be taking his break. After I moved, I noticed that he was entertaining people (Indians) & I was asking him why & he just gestured in a rude manner. Very bad incident. This discrimination came from another expat who belongs to a nationality which happens to be more in population than the local Arabs themselves. Shame on you. You are carying your company name with your BIGOTRY.

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vprasad
Dubai, AE
Feb 27, 2024 2:10 am EST
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I hve two gocash cards which i am unable to retrieve since last couple of years. Can someone kindly advise what procedures can be followed to get back my money?

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pradokumar
dubai, AE
Dec 02, 2023 8:41 pm EST
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my smart pay card balance money is still there

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Katraine
Uae, AE
Sep 26, 2023 6:15 am EDT
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I have money on my gocashcard till now i ddnt recieve or refund any money from that card i have put money on that 3 years ago until now no one is replying me back what should i do? Pls contact me on my number [protected]

Gocash card number# [protected]

Name:katrina joy palma

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velu vijayan
, US
Dec 25, 2022 12:49 pm EST

my three months salary in uae exchange . that is not received yet

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soji
, AE
Feb 18, 2020 7:49 pm EST

Lot Of ATM /CDM Machines in UAE, ABU DHABI, MUSAFAH AREA, But NO use, all machines are useless . all machines are out of order. if any one working its showing OUT OF CASH, if like this why these machines are here, throw it away.

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imran hanif
, US
Dec 18, 2019 2:42 am EST

I am imran hanif, i transfered amount of 2500 Aed on 22 Nov 2019.but due to wrong title name, money not transfer in my account that is in Pakistan js bank .so kindly process money as soon as possible. right now I am in pakistan on vocations.i also attached Emirates I'd and UAE deposit slip.
[protected]

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UAE Exchange Centre
, US
Dec 25, 2019 8:02 am EST

Dear imran hanif,
We deeply regret for the inconvenience caused. We have already forward your issue with the concern team and our team will get in touch with you soon.

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Ali Raza shah
, US
Oct 12, 2019 6:21 am EDT

Mr Tony in deira branch saffron boutique hotel branch, his behavior with customer not good, he have his own rules and regulations, check camera 40 minuts one client then refuse others, resfuse to pay express money transaction,

Date: 05/10/2019
Time 7:20 pm
UAE exchange deira saffron boutique hotel branch

Mr Ali Raza
[protected]

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UAE Exchange Centre
, US
Oct 16, 2019 6:31 am EDT

Dear Ali Raza Shah,
We deeply regret for the inconvenience caused. To better understand the concern and for further assistance, kindly share your contact details to us via private message.

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Abdul Nazar
, US
Sep 29, 2019 12:50 am EDT

You either hire responsible employees. Or stop service

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Cherryl Ferrer
, US
Jul 10, 2019 2:01 pm EDT

My online transfer made & cleared on Friday (28 June). I was told credit to beneficiary bank in 24 hrs which is Sat (29 June). To date, no credit was made in spite of multiple updates from the cust. service team that it shold be credited (again!) in 24 hours. 2-3 days to clear is acceptable but this long time and varying feedback is unacceptable.

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Shahim
, AE
Jan 05, 2019 10:07 am EST

UAE Exchange canceled my 2 transactions and money is not credited back, it's been 9 days. Provided all debit statement, I am getting just Request numbers, no help. There is no help or response from UAE Exchange, went to their Exchange center, contacted customer service, and sent mails. Still there is no response back, or solution yet.

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racial discrimination
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