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Twoo.com  - Didn't opt for the auto renewal option

W
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2:30 pm
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Dear customer service team,

I had previously tried Twoo's premium services, and had not found it suitable to my interests or expectations. I had created 2 accounts using following e-mail ID.

E-mail ID used for the account:

w****************@tggs.kmutnb.ac.th
w***********[protected]@gmail.com

Since it was not useful to me, I decided to quit and didn't opt for the auto renewal option and switched off switched off the premium services.

I have even deleted my account on 17.11.2020. Despite doing so, I have been charged 29.99 Euros/- from my account on 18.11.2020.

I never authorized this transaction and same has been done without my consent. I am shocked to see this transaction, how can my card get used without my authorization.

Since I never wished to continue the services, request to to kindly cancel the charges levied and process the refund for it immediately.

Further I will be thankful if you can delete my account from your site to avoid any mishap in the future. I really want this to stop.

Awaiting your immediate action- please refund the transaction.

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Nov 20, 2020 2:03 am
Hi Waseem Akhtar,

Thank you for reaching out. We apologise for this situation.

Please contact us from the email address linked with your Twoo account at [email protected]

Then we'll be able to take a closer look at this situation and help you. Thank you for your cooperation.

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(added by reviewer)
Massive Media Match NV, Emile Braunplein 18, Belgium
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