The complaint has been investigated and
resolved to the customer's satisfactionResolved Two Small Men With Big Hearts Moving — Lost property and unreturned phone calls
resolved to the customer's satisfaction
This national moving company "lost" my tv set and antique rocking chair in the move from Winnipeg to Toronto. I spent the next 9 months submitting claims and making follow-up phone calls to three different regional offices with each refusing to take responsibility. The Toronto Office was rude, the Red Deer Office was courteous but stated this was not their problem even though the Toronto Office insisted it was, and the Winnipeg office in my last call to them stated there was likely nothing they could do as the time limit for making claims had passed (even though my claim was made before the deadline). The gentleman in Winnipeg stated that if he couldn't sort things out, he'd send me a tv for Christmas. I never heard from the company again. This is the same gentleman who sold me the insurance on my property which I susequently found out was a pittance compared to the replacement cost of the lost items - a fact he failed to mention and that I was unable to glean from my reading of the contract prior to signing it. I know, that part is my fault for being gullible. But would somebody explain how these guys are still in business?