Two Coast Living

We were over charged in attempts to close out our lease. The lease was not adhered to, and management nor their corporate office will return our calls Move-out inspection was on 6/30. ***, who conducted the inspection, mentioned his surprise at how clean the apartment was, that everything looked good, and he would be sure to remind management of the condition of the apartment upon our move in. I went to the apartment office on 7/16 to follow up and see where we were at in the process of finalizing our lease, as we hadn't received any corresponding mail or phone calls. However, a notice on the door read walk-ins were not allowed and visits are by appointment only due to COVID-19. Thereafter, we received a bill in the mail for a balance due of *** for cleaning and *** for carpet cleaning). These charges are not only inaccurate but also deviate from the specifications and pricing located in the Lease under sections When Moving Out and Move Out Cleaning & Replacement Charges (Pg. 7 & 62 of Lease). Calling in on 7/30 speaking with a *** we asked what the charges on the bill were for specifically. *** proceeded to tell us why people are typically charged. This information was not applicable to us, as we had taken ample time for cleaning, cleaned the entire apartment and garage, including all the items that she mentioned thoroughly, in accordance with the lease and beyond. She then told us that they broke from the lease to save everyone in the apartments money, and in a completely inappropriate tone and manner told us that if we wanted to go by the lease we can do that and it is going to cost us (my wife and I) a lot more money. For example, she said that we'd be charged for painting if we were to go by the lease. We reminded her that the office told us that we didn't need to do anything to the walls, at no additional cost to us, as the length of time that we lived in the unit excluded us from such charges. She then said, "Oh, I did see that in the notes." We let her know that we expected them to stick to the contract as we are required to do. We wanted things to be closed out properly according to the lease agreement. We also told her that we were more than willing to come and settle things in-person. *** then said that she would call us back in 30 minutes because she had to be in a zoom. We said okay, and she never called back. We tried to be patient with her, but by 8/6 we still hadn't heard back from her, so we called back. *** picks up and tells us that we definitely, with emphasis, needed a cleaning. She told us that she had pictures and that ***, who did our final inspection, was the one who took the pictures. I asked her when the pictures were taken as her description of the condition of the apartment was far from the condition that we left it in, and she wasn't able to tell us. However, she said that she received the pictures on 7/10. We asked her to email us the pictures, and she said that she would do that immediately. After verifying emails, we asked that we (my wife and I) both receive the email. The emails never came. As *** was being dishonest, continued to not follow through on her word, and was nonresponsive, we decided it necessary to reach out to the corporate office JRK. We initially called JRK on 8/11. An automated answering service prompted for a voicemail message which would be followed up by a call back asap. After again waiting patiently, we never received a call back. We attempted to call JRK again on 8/18. After the prompt to leave a message for call back, the next prompt says the 'Mailbox is Full', and the call is then disconnected. In attempts to reach out to JRK again on 8/27, we received the same response 'Mailbox is Full'. Feeling the need to look elsewhere for assistance in the matter as a result, we called the Department of Fair Employment and Housing on 8/28 who advised us to call the ComplaintsBoard.com. 9/1, we called the ComplaintsBoard.com whom I told of the aforementioned matters. I was told to file a complaint online. 9/8, we received a collection notice for the account.