Two Coast Living
reviews and complaints

For all those dealing with Security Deposit issues, I am currently dealing with this too. Your issues are identical to mine! I recommend you go to your city's general district / civil courts (which one depends on the amount due) and file a warrant in Debt! That'll get there attention! as long as you have all correspondence, proof backing your allegations, LET A JUDGE HEAR YOUR CASE! HIRE AN ATTORNEY, YOU CAN SUE FOR ATTORNEY FEES AND INTEREST ON WHAT THAY OWE YOU! They are clearly taking advantage of tenants assuming we are uninformed! Sadly, there are people out there TWO COAST is taking advantage of! If I do not receive the money owed to me (already past the 45 days) within the next week or so, I am taking this to the courts! I will provide updates! After reading everyone's complaints, I highly doubt I will get WHAT I AM OWED! Good luck ya'll!

Good morning gentlemen, I am hereby asking you to take action regarding a fine that I receive every month, a fine of $125 for not putting the electricity bill in our name, which was the first thing we did before entering in the apartment, another fine of $60 for not having insurance for the apartment which has already been done, every month I have the same problem, last week I went to talk to the manager Jasmine who is the most horrible and arrogant person I have ever met, she is almost never in the apartment office, she didn't answer me, later her assistant Amanda managed to remove the fine from the rent, I've already sent many emails with copies of the insurance contact and it also covers the electricity bill, but it feels like I'm talking to the walls, I have this problem every month and they don't solve it. Not to mention the fees I pay along with the rent and they can't tell me what they are. thanks

This was originally filed with the ComplaintsBoard.com Case# *** and we received no response.We were scheduled to move in to our apartment in November . We prepaid the full deposit for rent of 1 month plus the remaining days of November as well as the security deposit ($966 Prorated for November +$2,190 December Rent + $700 Security Deposit + $391 Non-refundable Fees - $550 Application Fee = $3,680 full payment upon move-in date). When we went to actually move in December, the apartment was uninhabitable - Broken fixtures, missing kitchen cabinet doors, mold and water damage, cracked seals on windows, centipedes and bugs everywhere. We requested to break our lease as the apartment was not ready for move in. The manager requested additional days (48 hours per their maintenance policy) to remedy the issues. After 48 hours they did not fix half of the issues and agreed to let us break the lease. We were issued a SODA for $700 on December 20 but never received payment. Since then, we've contacted the Property Manager at Belmont Station in ***, *** several times to request assistance. We have also reached out to JRK directly via phone and E-mail with no response. When we went on site to inquire, the Belmont Station Property Manager also was unable to get in touch with JRK Corporate offices. The Manager's suggestion was to contact the ***, which we have done, to file a complaint and seek another solution. We are requesting the $700 Security deposit + $2,190 December Rent + $159.95 for additional moving expenses due to uninhabitability for a total of $3,049.95.

Website advertised renovated apartments but the one I selected online did not state whether it was or not so I called before signing and was told it was. I advised we would not be able to pick up keys until that Friday. Staff was helpful until we showed up & saw the unit which was not renovated, had carpet instead of hard floors, electrical issues, broken and damaged items. We called and took time off work to show up, emailed and called rental *** with no response. Finally had to move in as we had not gty of getting our money back. Chase Arbor advertises new appliances; can't use dishwasher bc it backs up & leaks all over the floor (have submitted 2 work orders, both marked completed & no one ever showed up). Can't use washer or dryer bc not hooked up to fuse box (no power)..They were on the same work orders & no one has shown up. Have spent over $100 at the laundromat when I'm paying for a place with a w/d. The whole environment is unsafe. Fuse box in my apartment (***) had open electrical wires, electric panel in the ground outside is open with exposed wires and full of rainwater (almost fell in it). Management will tell you they will fix it and act like they don't remember you the next day. They keep the door to the leasing office locked "for their protection", only opening the door a crack and treat everyone as if they are a nuisance. Corporate JRK has never answered the numerous emails we have sent. I was advised there were no other units they could move us to; there have been TWO vacant units in the same building, ground floor, since we moved in. This has caused great stress and emotional upset for a grieving family who was already under a great deal.

After five years I moved out of the townhome I was renting from JRK Properties. The complex is named Essex apartment s and Townhomes in Peabody, MA. My townhome was located at ***. When I originally signed my lease on 9/18 I put down a security deposit of $2,625. We moved out on 9/18/2022. After 35 days my security deposit and any accrued interest has still not been sent to me. For weeks I tried contacting the property manager by both phone and email nut received no reply. I also sent an email to the tenant relations email for JRK Properties but received no response. I finally called and the property manager responded. At first she claimed I had no deposit, which is false as it has been on every lease and was never returned or credited to me on the five years I rented from them. She said she would look into it nd did call me back and left s message on 9/17/22 saying she found why the deposit was missing and was working to fix the issue. I have called several times between 10/18/22 and 10/21/22 but no one would answer. Massachusetts law states that security deposits must be returned within 30 days. We left the apartment in good condition so that is not the issue. I don't want to go to court, I just want my deposit and interest. If tenants were late with rent by 4-5 days a demand for payment would be posted on the door, but when roles are reversed the renter will drag their feet - I'm not the only one to experience this. Not having this money returned to me in a timely manner has but me in a difficult financial situation, as I had to put down almost the same security deposit on my apartment rental. Please help me get back what is rightfully mine so that I do not have to file a lawsuit.

I am a former resident of ***, a *** property in *** and *** has not responded to my requests for my full security deposit refund of $500 since they sent me the incorrect amount of $82.63.In ***, landlords are required to return a security deposit and the itemization of any charges to a tenant within *** my lease agreement. My lease end date (and move out date) was February 5, 2022 and therefore 45 days after is March 22, 2022. ***'s return security deposit check of $82.63 was dated March 28, 2022, postmarked March 30, 2022, and received at my forwarding address on April 6, 2022. *** did not include an explanation of charges or why I received $82.63 instead of the full amount of $500. After I personally requested my move out statement / itemization of charges multiple times with the *** management, their Assistant Property Manager emailed it to me on April 8, 2022. All dates are after the 45 day requirement. When disputing the lower amount with the *** management, they directed me to contact the *** Tenant Relations phone number and email address since the local management is unable to adjust security deposits. I contacted *** Tenant Relations multiple times in April and May and they have not responded to any of my calls or emails.Please note, the *** management declined my request for a move out inspection multiple times, did not provide move-out process information to me after multiple requests, and their Assistant Property Manager never responded when I escalated my request to have a move out inspection prior to February 5.In summary, I am requesting *** return the remainder of my $500 security deposit.

Being in San Diego County, CA, I relied on The Cliffs @ 6th Avenue West to answer questions and accurately present the complex current conditions on their website. After talking to staff, I then paid for the initial fees to process the application I submitted and to pay for future process of an executed lease, future utility transfer fee and future electronic key fee. None of the future fees were spent because we never got that far in the lease.The website photos were identified in reviews as being inaccurately representing the apartment complex. See photos at: *** "Photos and Tour", the renderings advertised as "Photos" do not representing a likeness of the existing apartment complex, as represented and stated to me as being an accurate representation of the existing complex. On August 8 at 7:29 am I stated that I would like to send a friend over to check out the place due to the reviews I red. Unfortunately my friend was not available. Even so, I received a response at 12:35 pm states, "The pictures are very accurate as they are actual pictures of our apartments.After asking again, I received a phone call stating the pictures represent upcoming improvements. They were not photos of the apartments as stated in the email.I cancelled my application on August 12, and requested a refund. On August 13, "***" called stating he was the manager. After explaining to him about my experience, and how I was misled through staff and advertising, I was informed that they would not return the fees that were not used or spent because the lease was never signed or executed.Product_Or_Service: APARTMENT LEASE AND APPLICATION

I moved into the arbors at california oaks in ***. it was already hard finding a spacous living space for me and my new family, not only are we in a pandemic but being pregnant and moving over 100 miles away isnt easy. during this time you would think companies and landlords and complexes would be more helpful and understanding. since moving in august we rented a "remodeled " unit. the unit had many flause. the maitence seems rushed. one of the things that hasnt been fixed since our move in date till now are the blinds in living room have been broken and you can see right threw our home. its been 9 month still not fixed. besides the lack of codes for our unit, the office managers are out of line. how they speak to tenants is disrespectful and un called for and certenlty not profesnional. Today i went to the office to talk about some concerns ext. i ask for the complex corporate number and email *** refused to give it to me along with her name till i did research on finding out her name. Her response to me for getting the emailand number for there coroprtae head corrters was '"[censored]IN *** IT", she then slammed the door on me. ths is uncalled for i will not allow to be spoken to this way especailly with me beikng pregant and during these hard times and paying a high enormous amount of rent for the kind of complex we are at. i will not stop till there are disciplanary actions taken.many work tickets has been created with in the 9 month we been living here. 8/3-12/29 today was the last straw fir me when i was spocken to out of name out of context and cursed at by the manager her self. if needed i will foward all the emails about the issies in our unit and the compliant about today. to many to upload.

My husband and I rented an apartment from *** Holding for over a year. There had been several health and safety issues along with maintenance requests about those issues that were never honored during that time. On the Fourth of July weekend of 2021, a leak in the roof (that we had made several attempts to communicate about and have fixed) finally became so bad that it short-circuited the fired alarm in the loft and caused water to pour from the ceiling at 1 AM. The fire alarm was never repaired and we continued to remain out of Fire code until our departure. The property was also poorly maintained and trash was regularly left to pile up. The health *** of *** had to be called several times due to this issue. Due to the various health and safety concerns that were even further outlined along with lease breakages by the company, my husband and I left the property prior to the end of our lease. We sent extensive documentation as to the areas of the lease they broke prior to our departure. We never received any communication or documentation from the company after our departure in December. In April 2022, we finally received communication, but it was from a debt collection agency saying we owed money to JRK *** We had not received documentation outlining these charges or what was happening to our deposit. These two things are in direct violation of the company's lease agreement that states it will notify the resident within 30 days of departure by certified mail. My husband and I now have negative remarks on our credit history due to the debt collection agency and their practices along with *** Holding and their practices. My husband and I had also paid rent for the full month of December even though we moved. This has also not been addressed

I have been a resident at *** since August . On my move in date I was notified that my apartment wasn't ready, so I was assigned another apartment. At that time, I expressed concern that the new apartment was next to a trash room, and I inquired whether that could cause rodents. I was assured that rodents would not be an issue. Fast forward four months, a herd of rodents walked through the front door of my apartment unit just two weeks ago. The mice simply walked underneath the door through the weather strip. I witnessed this happen. My young daughter and I fended the rodents off for hours with a broom before maintenance came. At least nine mice were caught in just a few hours after traps were laid. My daughter and I have been so traumatized by the ordeal, we have not stayed in the apartment since this happened two weeks ago. I have repeatedly requested that we be moved to another apartment away from the trash room. The trash chute is often backed up and I have witnessed the trash room floors littered with trash on many occasions. I believe this caused the rodent infestation. I have called and emailed the corporate office on many occasions, but no one returns the call. I am terrified to return to my home. I have requested that *** have my apartment cleaned and decontaminated if they can't move me. I have also requested reimbursement for time loss in the apartment and for loss of food that must be thrown away from the pantry. I was told by the in-house management team that I will be charged if I move to another apartment unit or if I vacate the lease. I was told that *** would only reimburse me for one week of rent, and they will not clean the apartment. This is not acceptable because something outside of the apartment triggered the infestation, and the infestation is no fault of mine. I have not lived in my apartment since Friday, Dec 3rd.

On 29 JUN 2022, I signed my 3rd (12) month lease with THE TERRACES. I am retired, single, and 100% Disabled by the VA. I have requested deliveries be made to my door but, most times, *** and *** are the only that do so. *** doesn't EVER come to my door.The Terraces has maintained the basic clause in all of the leases re: acceptance of mail. Out of the blue, I was told by *** (staff) that the person delivering packages (***, etc) just left my package outside of the leasing office door, even with it still being business hours.Then yesterday, I was called to the office again due to a call from *** stating that *** just left my package again but, they were going to be "nice" and bring it inside for me. When I emailed and then called asking why they were not going to accept packages any longer, she sated that it was because they weren't allowed to do so. I suggested that they were in violation of their lease they signed with me on 29 JUN 22 and I would need an explanation.When I arrived at the office, I was directed to the manager, ***. *** stated it took too much office space and too much of their time to receive packages. I suggested that, they were not complying with the lease. She replied that, "the office considers the AMAZON HUB to be the office's acceptance of mail." I told her that I'd like someone from their legal team to review her decision. She then told me that I'd have to contact the parent company on my own.I went to the postal office to speak with their manager as well. Waiting to hear back... I've tried for two days to reach JRK Properties via email and two phone numbers and no one has reached back out to me. Considering the departure from "normal" behavior (having accepted my packages for 2 years and even for the (2) months of my current lease) and the reference to the AMAZON HUB as being the receptacle for office mail when its not listed in the lease, I take issue with their changing interpretation.

Six months with black mold in my apartment and roof leaking in my closet. I have had three different maintenance people come here, I have had their regional office people come here, I've had front office staff managers come here and they have all seen the black mold in the closet and no one has addressed it or the leak. When I moved in this apartment complex *** the 15 months that I've lived here I have paid my rent on time if not early and I have never received pest control. I have cameras throughout my apartment as well as two in my front door and I have proof that I have never received any type of services. The elevator is still out of date and it still does not work properly. We have gotten stuck there two times already. For addressing this issue with the apartment manager I was kicked out of her office. I never use profanity and never got loud I just told her I was very disappointed with the services that have not been rendered to me. Myself and for other neighbors yesterday. A $50 charge for our garbage being beside our door. Now I have been told by the front office that were only supposed to get the $50 charge if it is left overnight and the maintenance had to take it out for us. I have video proof that I only left it out there for a few minutes to gather the rest of my garbage as I'm moving to take it down. My garbage was never taken out by maintenance but I was charged the $50. I went downstairs and try to talk to management and show them the video proof that I only left it there for a few minute and then came back to take it out and that he never took it. So I should have never been charged. I have had many seizures from the stress and the condition of this apartment. My mother-in-law had brain surgery and had to recover in this apartment with black mold. I have had numerous sinus infections and hospital visits, missed work due to this.

I am owed the following: Deposit ($1,400), Personal belongings ($300), Rent ($1,845), Utilities used by contractors (no way to calculate).On 12/7/72021 I had an appt. with maintenance for a move out inspection of *** at The Vineyard Luxury Apts in ***.A moving company moved most of our belongings on 12/4. I locked the door when we left on 12/4. The door was locked when I returned on 12/7 to move the rest of our belongings and clean the apartment before my appt. with maintenance for the move out walk through. Many of the items I had left in the apt., including the cleaning supplies (even used toilet brushes) I needed to clean the apt. were gone. I found out from the contractors working on the outside of the apt. buildings that one of the maintenance staff, ***, had unlocked my apt. door for them and told them the apt. was empty and they could take whatever they wanted. This was confirmed with an in person conversation on 12/7 with the contract workers, *** (manager) and *** (head of maintenance). Also, many of the neighbors had witnessed the workers going in and out of our apt. on 12/6. *** encouraged me to file a police report, which I did. WE NEVER TOLD ANYONE THAT WE HAD MOVED OUT, WE HAD PAID RENT AND HADN'T TURNED IN THE KEYS.Contract workers were letting themselves into our yar by climbing over the fence unannounced on all days of the week, including Thanksgiving, to use our electricity and water. I had spoken to *** about this. She acknowledged that it wasn't acceptable for them to be using our utilities. I did not receive my deposit or a letter explaining why they were keeping my security deposit within 21 days as required by California law. I sent an email to the manager and tenant relations on 1/4/22.On 1/7/*** sent me an email with a statement acknowledging need to return $1400 deposit and $1787 in rent for a 12/8 move-out date (incorrect) but no check has been received to date.

I moved out from one of their properties in May. They never returned our deposit. It's been 6 mos & they purposefully left it sitting in the office I lived at one of their properties in Petaluma at the Vineyard "luxury" apartments. I moved out in May and they never notified us about when our deposit would be available for return after promising it upon move out. We left the complex after 10 years because they refused to allow us to move into a townhome unit due to "covid restrictions" they however said a new tenant would still be offered the same unit. Additionally when we confronted them two weeks ago about our deposit they claimed not to know anything about it until they searched their file and found the check sitting in our file never mailed out. They claimed they had to write a new check since that one has since expired. We had provided them with our up to date mailing addresses (a p.o box and new home address) two different emails and contact numbers the day we turned in the keys and no one ever contacted us. Today we approached again since we hadn't gotten anything in the mail and apparently the previous associate who assisted us never did any action to get the new check written or sent out. Now they're claiming we have to wait two more weeks. I attempted to call JRK and when I called their contact number for residential services no one answered and their voicemail box was apparently full. So I called their regular office number which I was met with a greeting and then silence and then being hung up on. As a lower middle class family, this money is little but especially during covid important to us. During the months of us moving out and away we did not originally pursue the deposit return because we were under the impression they had our information and they were just taking their time to send it. Now it is clear that if we had never said anything they probably would have never given a dime back at all. I just want our deposit back and I would have no further issues.

I received the attached notice to renew my rent at my current rate due to the pandemic, which is still going on. I misplaced the later until I started packing. The apartment complex did not honor their agreement instead charged me *** more a month for 3 months. Instead of a rate they provided during a time when the whole world is struglling and funds and hours are reduced. Then, I had 4 floods in my apartment this year. Three of them occurred within the first 3 weeks of Septemeber and I am still living in this apartment waiting for them to come down and fix everything right and check for mold. I have a vent in my apartment that was covered in mold. They sent down maintainence and all they did was pour bleach on it, paint over with killz primer and some paint. The mold has started to come on the vent and they have not addressed. They have not tested my apartment for mold ince any of the floods. As a heart patient with other lingering medical issues, I dont believe nor feel like I should have to live in such conditions on an apartment I am overpaying for. They also left a dehumdifier & a fan plugged into my electric socket for 3 weeks while no one came down to check on. We agreed to a *** reduction for the electricity costs and water adjustments as 2 of the floods ocurred due to the apartment vendors neglience. One was due to mkae ready staff and the other was due to a power wash vendor. Each time the water ran for a long time. They continue to close out work orders and do nothing to correct them. They attempted to force meout during a pandemic without legally pursuihng the right means, even though I canceled a move out notice because the place I was trying to get did not go through. During a pandemic they attempted to advise me I had to be out on 10/21 with no legal action. What was amusubg was that the manager responded to my email vacating my move out notice 5 times and pertended not to see it. Yet, it was in the subject line and the first 2-3 sentences in the email. Account_Number: XXXXX

It's been a month since my last complaint 10/25/22. I have not heard from the LA based company JRK regarding my refund. I will be going on maternity leave soon and nothing. Last ComplaintsBoard.com case ***. This happened in July and now it's almost December. The company still owes me $3,741.95 & I've never gotten it back. I was supposed to move in July 20th and the apartment had bugs in every ceiling/wall corner. There were holes/markings on the wall. The apartment was not painted over and was dirty. I couldn't move in due to the bug infestation. I had to sleep in a hotel room that night, cost me $91.99, I want that money back as well. *** showed me some different apartments, but they ended up not available and demanded my money back. ***, manager at the time (light skinned lady), promised she would contact corporate (to inform them of issue and they would issue the refund) and that I would get my money back in FULL for the issues and big inconvenience that I ran into. I still haven't gotten anything. After not moving in due to the above complaints, this left me 4 months pregnant, homeless, broke, unable to move myself into another complex, left with a packed car of items and stressed out (which caused me to go to the hospital). I had to live on my cutter aka ship (I'm in the Coast Guard) for about 44 days until I was able to save up again for a new spot. Then a Mrs./*** reached out 9/14/22 stating I was getting evicted. There was no way I was getting evicted because I never moved it. I lived on my ship and other military members stationed on that ship can attest to that as a fact. Mrs./*** said she was sorry and was going to send me my refund check. When I asked if she had sent it out, she began ignoring me. I haven't heard from her since September. This has been such a ridiculous situation and I am just asking for my money back. I will have a newborn and will need my refund to buy him his necessities. I am going to *** HOLDINGS since they are holding my hard earned money hostage.

I am requesting my full security deposit and prorated rent paid for December , as I never moved any of my belongings into the apartment complex. A written notice to terminate the contract signed on 11/9 according to Par. 17.2 was sent via certified mail to Centreport Lake Luxury Apartments and JRK Property Holdings on 1/5. I was scheduled to move into Unit #*** on 12/9. I have paid in total $*** for admin fees, security deposits and prorated rent for the month of December . I never moved my belongings into that unit because upon viewing the unit it was not move-in ready. It was totally unacceptable due to it being severely infested with bugs and roaches amongst other things that needed to be fixed. I have pictures to prove my case. 12/10 - Photos of my findings were emailed to the apartment manager. 12/11 - I went to the apartment office and spoke with the manager, *** to address my concerns. She asked if I could give her until 12/14 to make things right. 12/14 - I never received a call from ***. 12/15 - I sent an email to *** advising that more bugs were present and they were coming out of the kitchen plug socket (which means infestation) all while expressing my hardship throughout this whole entire process. I returned the apartment keys to *** and informed her that I would not be moving to Centreport Lake Luxury Apartments. *** offered to move me in a larger apartment paying the same amount I would have been paying at #***. 12/16 - An email was received from *** stating that her manager approved a request. *** never provided me with an actual "move-in' date nor had I heard back from *** until I reached out to her. I had to be out of my current living arrangements and was in limbo with no place to go. 12/30 - Received an email stating that I owed $273.00? How could that be and you have $*** of my money! I called the office and *** advised I didn't owe anything and to disregard the automated email. 12/31 - Called to see if they had a move in date and which apartment I would be moving in. *** advised she did not know that information as *** was out of the office and would return 1/4. 1/4 - No call from *** or ***. 1/5 - Received another automated email for a balance of $305.00. How is that possible and you have $*** of my money. Written termination notice was sent via certified mail to the JRK Property Holdings and Centreport Lake Luxury. 1/6 - Emailed all correspondence communication emails between *** and myself to the Regional Manager, ***. 1/8 - Upon receipt of the written termination notice and per a phone conversation with *** she advised that I would be refunded my monies $*** which includes the $500.00 security deposit and the $*** prorated rent for December within 30 days. 2/16 - The timeframe of 30 days has passed and I have not received any form of payment from JRK Property Holdings or Centreport Lake Luxury Apartments.

We were over charged in attempts to close out our lease. The lease was not adhered to, and management nor their corporate office will return our calls Move-out inspection was on 6/30. ***, who conducted the inspection, mentioned his surprise at how clean the apartment was, that everything looked good, and he would be sure to remind management of the condition of the apartment upon our move in. I went to the apartment office on 7/16 to follow up and see where we were at in the process of finalizing our lease, as we hadn't received any corresponding mail or phone calls. However, a notice on the door read walk-ins were not allowed and visits are by appointment only due to COVID-19. Thereafter, we received a bill in the mail for a balance due of *** for cleaning and *** for carpet cleaning). These charges are not only inaccurate but also deviate from the specifications and pricing located in the Lease under sections When Moving Out and Move Out Cleaning & Replacement Charges (Pg. 7 & 62 of Lease). Calling in on 7/30 speaking with a *** we asked what the charges on the bill were for specifically. *** proceeded to tell us why people are typically charged. This information was not applicable to us, as we had taken ample time for cleaning, cleaned the entire apartment and garage, including all the items that she mentioned thoroughly, in accordance with the lease and beyond. She then told us that they broke from the lease to save everyone in the apartments money, and in a completely inappropriate tone and manner told us that if we wanted to go by the lease we can do that and it is going to cost us (my wife and I) a lot more money. For example, she said that we'd be charged for painting if we were to go by the lease. We reminded her that the office told us that we didn't need to do anything to the walls, at no additional cost to us, as the length of time that we lived in the unit excluded us from such charges. She then said, "Oh, I did see that in the notes." We let her know that we expected them to stick to the contract as we are required to do. We wanted things to be closed out properly according to the lease agreement. We also told her that we were more than willing to come and settle things in-person. *** then said that she would call us back in 30 minutes because she had to be in a zoom. We said okay, and she never called back. We tried to be patient with her, but by 8/6 we still hadn't heard back from her, so we called back. *** picks up and tells us that we definitely, with emphasis, needed a cleaning. She told us that she had pictures and that ***, who did our final inspection, was the one who took the pictures. I asked her when the pictures were taken as her description of the condition of the apartment was far from the condition that we left it in, and she wasn't able to tell us. However, she said that she received the pictures on 7/10. We asked her to email us the pictures, and she said that she would do that immediately. After verifying emails, we asked that we (my wife and I) both receive the email. The emails never came. As *** was being dishonest, continued to not follow through on her word, and was nonresponsive, we decided it necessary to reach out to the corporate office JRK. We initially called JRK on 8/11. An automated answering service prompted for a voicemail message which would be followed up by a call back asap. After again waiting patiently, we never received a call back. We attempted to call JRK again on 8/18. After the prompt to leave a message for call back, the next prompt says the 'Mailbox is Full', and the call is then disconnected. In attempts to reach out to JRK again on 8/27, we received the same response 'Mailbox is Full'. Feeling the need to look elsewhere for assistance in the matter as a result, we called the Department of Fair Employment and Housing on 8/28 who advised us to call the ComplaintsBoard.com. 9/1, we called the ComplaintsBoard.com whom I told of the aforementioned matters. I was told to file a complaint online. 9/8, we received a collection notice for the account.