Turkish Airlines — refund of my return ticket
My name is nwogu bright from kiev ukraine, I made a flight reservation (round trip) for mbaigbo gift nonye on the 26th of september 2019 in your office at kiev (saksahanskoho st, 83), the total amount I paid was 27196uah (about 1133usd), and this ticket (return) is refundable as I was told by the lady (your staff here) who process the ticket, I got to this same office few days ago for the refund of the return ticket but only to be told by the same lady that made the reservation that my ticket is not refundable.
So I am making this complaint so that the management of this company will look into this case and process my refund according, because I will not be happy and will not take it easy if my refund is not made.
The details are below,
Ticket no: [protected]
Depart date from abuja: 03/10/2019
Return date from kiev: 27/11/2019
Thanks, as I look forward to your urgent reply.
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