Tuff Shed
reviews and complaints

TO WHOM WILL RESPOND!
I love the shed but the district manager from cleveland base area that has an outlet on RT 910, Gibsonia is not understanding!
THE DOOR IS WARPED AT THE BOTTOM creating an opening for critters and snakes or chipmunks and mice!, 2 to build it on August 13, 2021, , 1 guy came o do caulking and finish painting certain areas, , another 2 guys came out after complaint of door, , after arguing over a new door that fit mind you a new product!, , one last guy named Paul came out to look at door and place new DOOR, on and it did not fit, , HE called me at work said MAYBE i was expecting to much, , I can not prove that but I KNOW HE SAID IT!, He said he would figure a way to fix it, , I appreciate his effort, but it looks like a BAND AID, a foam around the door opening to fix issue, , , I do NOT know many NEW SHEDS with doors where it does not fit properly and FIX with FOAM around opening, YES the hole is gone, , BUT THE DOOR IS STILL WARPED, , , , , , I got call from CARL, District manager, who said he would give me a smaller residential door with a seal around, BUT HIGHER price, , giving me $500.00 on current warped door and another $300.00, i would have to pay to get residential door with seal. because CARL said he would cost more to but on a new door residential, at $800.00, , , I felt being SCAMMED, , I chose the original door with the band aid foam around shed door as sealed. CARL would not give me the same $500.00 discount as before for the WARPED door, so i can move on from this VERY STRESSFUL incedent from August 13, -- October10th approximately.. Carl was not helpful, , but making a buck and NOT HELPING CUSTOMER for a failed product, , I was disappointed!
CUSTOMER SERVICE is NOT CARL or RON strong point. THIS WHOLE ORDEAL made me very angry from purchasing this product and doing busy with TUFF SHED in the future. I WILL LET people KNOW on SOCIAL MEDIA, and community about a possible loss on a BRAND NEW PRODUCT with POOR manager guidance!
Norm Macher JR.
243 Willett RD
Glenshaw, PA 15116

I bought a shed 2 years ago. All of a sudden it's leaking the bottom of my shed floor every time it rains there's water on it after calling 10 times finally got a hold of someone and a sales representative came over tried to fix it but notice any it needs more shingles. He said he would call me back or come over and do it I've been waiting a month and still not done. The number that I got now that got the guy does not answer the phone so I'm getting the runaround I just want my shed fixed. This has been a horrible experience.

My Tuff Shed installation was supposed to be done on 5/19, then it got pushed to 5/28. It is a 8x10 shed. The contractor came out to build it and did not finish. He then came back and left a worker. It seems to be nearly finished, but I believe they make a mistake when installing the ridge vent on the roof. The roof is left open to the elements - uncovered and no tarp or shingles to prevent water damage. The contractors never showed up again. It is now 6/8 and shed is still unfinished. Customer Service rep Abbey is unresponsive and unhelpful. She lied to me to get rid of me and told me someone would be out to finish it Friday - No one showed up. I have a $6, 000 shed sitting out with an open roof and we are expecting rain. It is too high for me to get up there to tarp it.

Your employee was extremely unhelpful. He acted as though we were an inconvenience. Not once did he get up from his chair, very unwilling to offer any assistance. If you're expecting an increase in sales from your employees, you'll be extremely disappointed.

Cannot get a response from customer service about malfunctioning door lock. Shed is new so should be fixed in a timely manner but cannot get anyone to answer their phone. Shed installed in december of 2020 and haven't tried to use it yet since installed in winter. Although door will closed it won't catch properly. I sure it will be simple to fix but resisting the urge to try it myself . My name is jeanna hayes cook. 136 julee emilyn dr. bonaire ga [protected]

I wish someone would have came out to my home. Instead, they used google earth to survey the area and provide recommendations. This is not bad however; you are taking a risk. They may recommend the wrong color match for your siding and roof. Which is what happen to me. When you complain about it, they revert back to the documents you signed. Well, you got me there. Most customers tend to go with the recommendation given. You have to assume we are novice. Now, I'm an easy-going guy, but it was hard to let things slide on this build, being that I paid near $4000. The vent holes where cut but no vents. The double door is not lined up. The floor is not secured to the joist. When standing on it, it dips in. Once you see a few mistakes, thing just start to pop out at yea. Just under half of the nails used did not even make contact with the jointing wood. I had more nails laying in and around the shed, then in the wood. Lastly, I don't recall ordering a bunch of used cigarette butts to be placed in and around the shed. I'm sure that was free of charge. Now, I apologize if you can hear anger in my voice through these words. That's not my intent. In my line of business, I cannot afford to be screwed over. I came home from sitting on a mountain top in vic Balkh province in Afghanistan to get this thing done for my wife and failure is not an option. I need you guys to get these complains fix ASAP. Even if it cost me more. I have 24 days before I am sitting back on that MT. Y'all have a nice day.

Purchased a shed from Home Depot. I did the research and figured Home Depot and Tuff Shed would deliver a great quality product.
I paid for the product in early April and the final completion was in June. I was charges 142.00 in interest over that time.
The initial installation had flaws.
None of the ends met, the window was broken on installation, The roof was incorrectly installed. After a month and many phone calls they (Tuff Shed) came out and took off the shelving and roof! A tarp was installed over the area where the roof once stood. As it rained the weight of the water pulled the sides in on the shed. Many, many phone calls later and two people arrived from TX to fix the issues... several weeks later they completed the shed... did not put their name plate on the shed... go figure.
Phone calls, interest paid, time consumed, frustration... I should have at least been given a discount... They ran!
Home Depot and Tuff Shed have both let me down.
funny how Karma works out... buying another shed... will go with other companies... but will remember the false hopes form this.
I am not giving up, whenever I feel I should let it go I get upset and still feel I am owened something. The lady I contacted at Home Depot said it was so bad that I should have been given the product for free!

My name is Richard Craver & live at 2027 Silver Spur St' Las Cruces NM 88012 I called Ron Meese the salesman for Tuff shed in Las Cruces, NM about the 21st of Sept & he came out with a lap top computer & set up the shed I was interested in & I marked the shed I was interested in on his brochure He set up the unit on the computer with the price and all the other details & then asked me to look at it which was very hard to keep my distance because of the Vires and the computer information was so small I told him I could not read most of it and I have good eyesight. At that time I told him I don`t like any surprises so I went over what I wanted a (8' x 10' shed with a door on the 8' end) Ron said I will send you an e-mail as soon as I get home so you can review it in case you have any questions about it. From that time on I never heard from him or any else until the 26th of Sept. from the builder in El Paso, NM that they were starting the building of my shed & it would be delivered on Oct. 3rd I tried to call Ron several times & then the crew came on Sept. 3rd to set up the shed. I wasn`t feeling very well that day because I am 83 yrs. old & just went thru the moving into a new home so I showed them where I wanted it & when they were finished I took a quick look at it & it looked Ok. Because I ordered a 10' by 12' shed from them for my old house just 2 yrs, before I got treated great & I had a good opinion of then I trusted the Co. Later that day I was feeling a little better & my wife & I went out to take another look at it and I said it looks a lot smaller then I thought it would. My wife said our shed at our old home was 10' x12' so I guess it would look smaller. I decided to measure it just to make sure & it measured 6' 2' x 10' 2' I tried to call Ron that day several times but never got an answer so I figure he must have Fri. & Sat. off so on Sun. morning I called Ron again and he answered this time I told him that I was disappointed because I knew I had asked for an 8' by 10'and never received and e-mail or any other communication from him & never got any paper work on the order since he came to my home and set up the transaction. I am so disappointed with Tuff Shed and Ron Maese that I want them to come back to remove the Shed & refund my money.

Concrete pad stacks are rolling to the right, some of the blocks are broken, some are not supporting the building, the entire building appears to be shifting to the right. shims have not been installed properly, shims are coming loose, some are not supporting the building at all, the door drip edge is pulling away from wall, the belly trim above door is pulling away from wall. All support pads were installed inline with outside of rim joists but either they have moved or the building has.
This was a concern I had when talking to the person from Tuff Shed which came to inspect the location. I explained to him that the ground in this area was extremely soft. He assured me that would not be a problem and if it did there was a 5 yr warranty to cover it. This statement was also told to me by the installer sent by Tuff Shed. I have not been able to contact the warranty department. I have been trying for about 4 months now. All I get is a machine that tells me to press 1 for a call back or 2 to leave a message. I have done both but I have not received a response. I have however spoke to Home Depot which put me in contact with Tuff Shed in Oklahoma City I spoke with a young lady (Robby) said she would pass it to her General Manager, still no call back. I spoke to a salesman (Keith Wells) on 7/29/2020 at Tuff Shed in Oklahoma City. He said he would pass it on to the proper people, as It was not his department, and copy me on his E-mail. I did not receive the copy and no one has contacted me.

I have a warranty issue with my double doors. They are sagging due to too short of screws being used on the hinges for how heavy the doors are. Based on bad responses from my previous complaints, I had an email for an assistant manager in the Louisville, Kentucky plant. Over 3 weeks ago she answered and stated the District Manager, Barry Glastetter, would contact me to get me on the schedule. I have not heard back from Barry or any of my followup emails. While I like my shed in general, the customer service from this company is very poor. I had provided pictures to the company in my original email to Stephanie Traver

I have called the customer service number perhaps 5 times and have yet to talk with a customer service person about my warranty problem. The door will not close properly forcing me to slam it and yank very hard to open it. It is a simple warranty fix, but no one calls me back.

I do not understand why a company that touts their quality and their service fails to contact me about a simple warranty matter.

TUFF SHED fails to live up to its warranty.

See above

The Tuff Shed brochure I received when purchased reads "All trim boards will have been painted front, back, sides, top and bottom before installation on your building. This process makes it virtually impossible for moisture to penetrate the substrate." Unfortunately moisture has deteriorated the trim boards and lower 8 inches of the siding. The trim boards are rotten and the local Tuff Shed office will not repair it. Furthermore, the brochure reads, "All four edges of your siding are painted. This is very difficult to do after your building has been assembled." The inside of the siding has not been painted.