True Local review: Reviews

- I originally had a business account with this company over ten years ago.

- I closed the account as it did not seem to be doing anything for me and I had interest in other review sites instead.

Recently, concerned customers of ours told us about a review that was full of lies a defamation. It named one of my employees who other than one or two past customers who were unreasonable is highly regarded by our customers and most of our customers are repeat customers because of this employee.

- I approached the person who placed the review and asked them to explain their lies etc. After a few discussions, he has removed my employee's name from his review. Removed some of his defamation and added new content. After ten years.

- I asked True Local to remove this review and delete my listing, but they can't even respond.

- People like this reviewer have no idea the amount of devastation their lies can have on a business. Sadly, most people care about what others have to say and will not find out what a business or person is themselves. Despite everyone being an individual with varying personalities.

- My complaint is, that a reasonable head needs to be used when approving damning reviews. Our reviewer has no real name, and used defamation, abuse, etc. We proved he was a liar and have asked several times now that our listing be deleted. True Local along with Product Review are sadly ranked high within the search engines, so are always visible under a business's Google profile.

- We have since come to realise that this company along with others must take a commission from "review removalist companies" why else can a stranger remove a review but the owner who is effected by these reviews cannot?