TRS Recovery Services reviews and complaints 2
View all 70 complaintsTRS Recovery Services - fraud/id theft
Over the last few days I received four letters from TRS recovery stating I owe for electronic transfers through something called moneygram from Wal-Mart.com. I have never used this moneygram nor ever even been to the Wal-Mart website. Obviously fraud. Called 800 # for Wal-Mart.com was put on hold and no one ever picked the call back up. Called TRS and only got automated answering. Called Telecheck whom TRS is affiliated. I was holding for an operator then disconnected. I have reported to the FTC. Obviously this company has been doing this to innocent people for quite some time. If anyone has had this happen and got it resolved, please let me know how.
Follow up. I sent my affidavit certified so I know when they received it which I think helped expedite things. I received a letter in response confirming ID theft. I had received more letters since then so I called the 800 # on the resolution letter and was able to speak to the person who handled my account. She was able to clear my information with Telecheck. While I am grateful this particular case can be closed, I still have to deal with the fact that someone has my whole life at their disposal. If anyone ever reads this because you are going through something similar, know that I feel your pain. Be patient and kind with the operators. They will be more likey to be helpful. Good luck.
I am adding to my original post. I less angry with this company for now. I finally got a hold of a real person at TRS Recovery services on the phone. I was polite and so was she. I made it clear first thing that I was a victim of fraud. But the only useful information she would release to me was the bank and acct number that the check was issued from, Bank of America. I have no checking account with them. When I finally got through to a fraud dept. I was told the acct didn't exist and that the criminals were probably using multiple peoples info to create a fake "real acct." that has no funds in it. So they could not help me. I have mailed my notarized affidavit to TRS. I will follow up when I hear back from them... in about a month. :(
I have never complained online before. If I am posting this wrong, please let me know. Thanks
I already wrote in the comments section of the complaint. But basically, print out, fill out, and notarize the affidavit on their website. I sent mine certified mail so I would know when they received it. I called again shortly after to notify them that I knew they got the affidavit. A couple of weeks later I got a letter from the resolution department. My case has been resolved but not the crime. So the identity thieves are still able to do this again.
TRS Recovery Services - fraudulent moneygram transactions
I have received multiple letters from collection agency TRS recovery services (whom I will also write a complaint) stating I owe for unpaid electronic transfers from Wal-Mart.com's Moneygram. I have never even used their website let alone sent money to anyone through their services And especially now, I never will. This is fraud and identity theft. I have a hard time believing any money transfer service would pass funds without securing them first. I don't know why any company would accept payment from a personal check especially when done online. When I called the 800 number for walmart and explained my situation, the operator put me on hold and never came back to the line. I don't know how to stop this from continuing but I am fighting these claims and will do what I need to catch these people punish them to fullest extent of the law.
It took many phone calls but I finally was able to have this resolved. I have already given my resolution description in my other complaint for TRS services regarding fraud/ id theft.
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