Trident Hyundai — insurance renewal soft copy not received even after doing follow ups since last two weeks for vehicle no:ka51mh3914

It's been really disappointing and unprofessional that after doing repeated followups since last two weeks, I have not received soft copy my the insurance renewal done for my i10 vehicle KA51MH3915. The amount got debited around 15-20 days back and everytime I call to inurance department I get a reply that will be sending today. The agent by the name of Lakhsmi was responsible and I don't see her work being done professionally. As a customer I have all rights to know why I have not received the copy yet and why do I need to call again and again to get my deserving copy. Please take action immediately