Towbin Dodge
reviews and complaints

This is the best car dealer I ever bought/rented from, no doubt. Salesmen are honest and the boss, Loyd, is a real gentleman. They are very professional and easy to work with. No tricks here. I told them what I wanted and they did everything to make it happen. I'm very happy with my car. The after-sales service is also great. Overall, it was a great experience. I highly recommend these guys.

The boss man was real mean to me just because of how I looked. He wouldn't let me try out the truck I wanted to buy. He kept saying it was too pricey and would use up too much gas. I told him I didn't care about the gas and just wanted to see how it worked. But he still wouldn't let me drive it. Then he told his sales guy to give me my keys and let me go. I pulled up in a fancy 70k ram, but he treated me like I couldn't afford it. He didn't even talk about the money or anything, just kept saying it was too expensive. I've had three RAMS before this one, but I ain't going back after this.

Update 07/31 - Got the registration papers and found out I was charged over $2000 more than the sticker price and didn't get the zero interest.
Update 07/30 - Met with Angelica and a manager (didn't get his card) to talk about my issues. They listened but didn't apologize or anything. They didn't even say thanks for sharing my concerns. They didn't apologize for running my credit multiple times either.
I don't usually name names but EZRA A (sales manager) is a liar. I pointed out his lies and Johnathan (our sales person) agreed with me. Johnathan didn't want to lie to cover for his sales manager.
Bottom line is I stand by my review and suggest anyone looking for Dodge/Ram to go to another dealership. This one doesn't care.
Updated 07/27 - Reached out to Angelica but haven't heard back yet. Emailed the Sales Manager and GM last week but no response. Hoping to hear back today.

The good: We love our new RAM 1500.
The Bad: Worst car buying experience ever.
The Ugly: Our sales person got suspended for a day because we didn't give all 10's on the survey.

We bought the truck on July 11 and waited for hours for finance to have us sign our paperwork. No "10" was earned.
The person in finance kept pushing the "extended warranty" even after we said no thanks. We were almost ready to leave when she finally stopped. No "10" was earned.
The sales manager and salesperson said our credit was great and we agreed to a rate from a local credit union. I made it clear that I didn't want my credit pulled multiple times. The next day, my credit was pulled four times and my score dropped 15 points. The finance department said they were trying to get me a better rate but I don't believe them. No "10" was earned.
We were supposed to have running boards installed but it still hasn't been scheduled. No "10" was earned.
We were asked to bring the truck in for a complete detail the next day but it came back with water spots and smeared windows. Our salesperson apologized and tried to clean it up but we ended up going to Terrible's for a real cleaning. No "10" was earned.
My trade-in still hasn't been paid. No "10" was earned.

Our salesperson had nothing to do with our review but Towbin blamed him anyway. It's not fair. If they want 10's, they should earn them.
We love the truck but we won't be going back to Towbin unless it's for a warranty repair.

Towbin Dodge, LLC is a terrible dealership that doesn't care about their customers. They promised to take care of everything, but they didn't follow through. We had to deal with the consequences of their incompetence. It's frustrating and disappointing. Don't waste your time and money here.

I bought a truck from Towbin Dodge, LLC on 12/26. The salesman charged me $295.00 for a mopar EVTS tracking system. But when I tried to activate it, I needed a registration code and ESN number. The dealership couldn't give me this info. I found out that my truck didn't have the tracking device installed. I've been trying to get a refund for four months now, but no luck. It's frustrating.

I bought a car from Towbin Dodge, LLC and got the service plan. After the lease was up, I bought the car from them and they told me I had 4 months to use 10 paid services before they expire. There's no way to use 10 oil changes, etc. in 4 months. I tried to contact them but got no response. I've been trying to get answers from them about why my prepaid services were expiring and why I didn't get a refund for 10 services. I tried them 3 weeks and 1 week ago and still waiting for an answer. They seem to be avoiding me.

Got car from Towbin Dodge, LLC but had to wait a long time. They told us it was in the warehouse getting cleaned while we were in finance. We paid for it on Feb 7th but couldn't get it until Feb 11th. They said it was a service issue and the part is backlogged. They lied to us a lot and now we don't know when we will get the car.

I got a 2017 car from Towbin Dodge on May 28th. After I got it, my car started stalling and shutting off while I was driving. Luckily, I had the warranty from the manufacturer so I took it to the shop, but they said it would take weeks to fix. I don't have any money for a rental because I had to put $2000 down on the car. I went to Towbin to see if they would give me a loaner because they didn't inspect the car well. *** told me that the oil was so black that it needed to be changed right away. It's ridiculous that my car is already in the shop after only having it for a month.

I got a car from Towbin Dodge, LLC and there was a paint drip on the bumper. They saw it before I signed any papers and agreed to pay for it, which they did. But then they reported my car to *** to get their money back for paying out of pocket for the damage. I was told by some people that it won't get reported to *** because it came from the factory like that. To make it worse, I got a 2020 *** which only had 501 made. Since they reported my car to ***, it dropped my value. This has been the worst experience I've had and I traveled from *** to buy from this place. If this issue doesn't get resolved, I won't stop here. I'll hire an attorney and go to court if this matter isn't resolved.

I got a car from Towbin dodge, my sales guy said it needed a point inspection cuz it was new. We did a trade in and I put $1000 down to get a monthly payment I wanted. They said it would be ready in 2 days after they cleaned it and did the inspection. But on Monday, I called and they said it would be 2 more days. They didn't say why or anything. I tried to get info but they told me to talk to the sales managers. I talked to 2 different ones on Tuesday and Wednesday but they didn't call me back. So I went to the dealership and talked to another manager who said he works under the GM. He said he'd find out what's going on and call me back but he didn't. I still have my old car and the payment is due soon.

I went to Towbin Dodge on 10/23. Andrew, a salesman, greeted me and we test drove a truck. Later, Alim, a sales manager, showed me a truck on the sale room floor. I did some research and found out it was a limited edition. I bought the truck, but later found out it was overpriced by almost 50k and they didn't give me the promised 91k for my trade in. I wanted to cancel the transaction, but DJ and Willie said I couldn't. They wouldn't give me the lender information and brought out paperwork I signed for 91k trade in. They adjusted the down payment rate, but wouldn't let me keep the original paperwork. The whole process was a mess and shady business.

I bought a black Dodge Journey from Towbin Dodge, LLC on July 20, 2022, the same day my newborn arrived. My spouse traded in his *** Impala as the down payment to get something that could fit our family of 7, including the newborn. We wanted a truck, but it didn't have enough space for the stroller or anything else. Towbin said we only qualified for that vehicle or what the loan approved us for. They sold us a lemon, and I have 14 hard inquiries on my credit for this vehicle. I was in the hospital during the deal, so they spoke with my spouse. Unfortunately, we couldn't test drive it at the time of purchase. We took it back to the dealership to get it serviced, but it still drove the same way. We called a couple of times, but nobody wanted to help us. Chrysler Capital told us we had the option to buyback and undo the deal, but the dealership wouldn't help us. Towbin also said we had to keep it for 6 months and pay on it to get into something different. We just wanted our trade-in back or the money value of the trade or something bigger, but it's still unresolved. I no longer want the truck and want Towbin to undo the deal like Chrysler Capital mentioned.

I traded in my old truck for a new lease at Towbin Dodge, LLC. The finance manager, Cesar, said they would cover the last payment and termination fees for the old lease. The old truck had no damages and was under mileage. However, two months later, I received a letter saying I owed money for the last payment and late fees, and that the truck was damaged when returned. I contacted Cesar and he said he would fix the issue, but I later received another letter saying I owed $734 for the damages. I reviewed pictures and saw significant damage that wasn't there when I returned the truck. Cesar hasn't responded to my calls or messages, and I believe the damages were caused while the truck was in their lot. I asked Cesar to cover the damages, but he hasn't responded. I also contacted the financial company, but they won't cover the charges.

I got a new truck from Towbin Dodge in *** last November. But on April 20th, after only 5 months (5280 miles), the engine broke down while my wife and I were two hours away from Las Vegas with no cell service. We finally got the truck back to Las Vegas after a lot of trouble. I took the truck to the dealership right away and told them what happened. But they never called me while they were fixing it. The only person who talked to me was Michael R, the mechanic. I asked him if the replacement engine was new or used and if it was an official Ram engine, but he didn't know. They just said they would replace the engine and that was it. They didn't even say sorry or offer me anything. Michael said the General Manager and the Service Manager would call me, but they never did. The dealership was really rude and didn't care about me at all. I had to fight with them to get a loaner car while they fixed my truck. It took two weeks to get the engine replaced, and they never asked how I was doing. I tried to talk to them about it, but they never called me back. So I had to hire a lawyer, and they still didn't answer him. When they saw I had a lawyer, they got even meaner. They were really slow when I needed something, and I think they stole some of my stuff and messed up my truck. When I got my truck back on May 21st, I saw a big paint chip by the rear bumper on the right side. I told Michael and his boss Oscar P, and they said they would fix it. But when I came back on June 15th, they still hadn't done it. They said it would be done by Friday, but it wasn't. I needed the truck by Monday, but it still wasn't ready. I had to take it even though it wasn't finished. I left some stuff in the loaner car, but when I went back to get it, they said there was nothing there. I told Michael about my security camera, but he never answered me. I talked to Angelica, the customer relations person, and she sent me to Jake F, the Service Director. He said he would check the security tapes, but he never called me back.