TRESemme’s earns a 1.0-star rating from 0 reviews and 34 complaints, showing that the majority of hair care consumers are dissatisfied with their products.
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Shampoo and conditioner
I've used this product for years and thought it was a problem in my diet routine because my hair has come out in handfuls, my scalp is always irritated no matter what type of product I use from this company and hair is very brittle. I have noticed that I am not the only one with this issue and there has been a lawsuit out in place. Not only for this company but for my "Suave" products and "Dove" products as well. Hoping for a resolution as to my hair being very damaged from all these shampoo and conditioner products.
Desired outcome: Contact for compensation
Shampoo and conditioner
I have been using your shampoo and conditioner and noticed i was loosing so much hair, even running my fingers through my hair id end up with a buch of strands in my hand even still in contact with the root which showed my hair wasn't just snapping!
I put it down to stress untill i saw other people have had the same problem its completely destroyed my confidence my hair is thinning by the minute and im trying everything to stop it falling out. It ridiculous
I am having the same problem and l was putting it down to my age...l contacted tresemme. They phoned me every week to see how my hair was l told them every week my hair is still falling out.They suggested I go to the Dr in case it's to do with my health ...l went to the Dr and had test done .. And it was nothing to do with my health...l told Tresemme the following week what the result was...The person that ph me every week said they can offer me £20 vouchers...I declined it ...He said it was out of his control now...and he has to pass my case on to someone else...And someone else will be in touch with me...lts been a week and a half and l have not heard from anyone ...But l will take my case further...
Shampoo
I have been tresemme for awhile now and my hair keeps falling out and burning and itching I had no idea it was the shampoo ! Until this last time all my hair came out by the hand full ! I cried so hard how am I going to get my hair to grow back? I have to shave my head it's nothing left just edges and one in the back. I cry everyday I see my hair ! I can't even go to the salon I'm afraid it they will laugh and put me on social media ! No one deserve this all my hair and confidence is gone ! My anxiety is thru the roof.
Keratin tresemme shampoo and conditioner
Hi I have been using your tresemme keratin shampoo and conditioner since may irritated scalp in the last couple monthsi would appreciate some kind of reason as to why you sell this product. My friend recommends tresemme but I fancied the keratin range as it promised alot but I have had nothing but itchy flaky scalp and hair loss from front an sides
Keratin Shampoo and Conditioner
I lost so much hair and still shedding till this day. Worst product I ever experienced a bad reaction to my body. Why not warn your consumers about the health issues concerning whats in your products? I am very disappointed! my hair has never fall out as much as it has since using this brand shampoo. This entire time I thought it was stress, but never imagined it being the shampoo and conditioner being used. Hope they take all your brand shampoos off the shelves at the stores to warn others what is happening. I shed so much all day during the day... its ridiculous!
Tresemme hot hair dryer
I have, over the years, brought quite a few of your brush dryer because they are the size I prefer, however, everyone of these has had to be thrown away with the same problem, I do not change the brushes because they are very difficult to change, but in every occasion the problem has been the brush loses its grip and just keeps twisting round and not gripping the hair, this usually happens after the dryer is over a year old and sometimes only just over. I will no longer be buying your dryers. You are also very difficult to contact
Flawless curls mousse
I purchase the above product very frequently. For the first time, I have found that the product still has approximately 1/4 remaining and it will not spray. I would like a refund. In the past I have always been extremely satisfied with your product. Thank you, Caroline Mockabee, 1836 Bobtail Drive, Maitland, FL 32801. The number is [protected].
tresemme company
I have used Tresemme ain't breakage shampoo and conditioner for years. Same formula as always. So I go buy new shampoo and conditioner and it's in a new bottle. Okay they changed bottles. Then looked o. The back and you guessed formula was changed. Called them and they lied and said that the formula hadn't changed. I told them I'm looking dead at it. Then got hung up on
allergic reaction on using cleanse and replenish shampoo or botanique conditioner
Washed my hair in the shower Friday morning 12th of July 2019 I developed a rash down my neck, into my scalp, with mini welts that are extremely itchy. Top of my ears red swollen and itchy.
The products-Cleanse and Replenish Shampoo and New Botanic cleansing Moisture and Replenish Conditioner, New cleansing conditioner 0% parabens dyes sulphates
I am not sure which of the products affected me, since now I am afraid to try them again since the rash has not gone away and I am still in distress and extremely uncomfortable.
I would like to do a test on the conditioner and see if I have a reaction, since I believe
it is the Shampoo. How do I go about doing that? I would have bought the matching shampoo to the conditioner but Dischem Hillcrest were out of stock. I purchased Tresemme because of the promotion that was offered on TV. I was taken by the idea of a range of products that have no parabens dyes sulphates in them.
I would still like to try the Shampoo match to the conditioner I purchased.
Please advice, Kind Regards Claudia Bell
Please my e mail address is [protected]@mweb.co.za my name is Claudia Bell [protected]
shampoo + conditioner
I have purchased the shampoo and the conditioner of tresemme the clean and replenish type. I have used only these products together as directed while showering. After the shower my neck is extremely hot and burning and red! Very sensitive I have gotten a chemical burn from using this product. I tried it once more to see if it was a freak incident but it happened again. I have used a ton of tresemmes products in the past. I'm not sure if this is a bad batch but I will no longer be buying their products.
curl hydrate shampoo & conditioner
2 weeks ago I started using the above mentioned shampoo & conditioner. Nothing has changed in my routine other than using this product. I am now losing my hair. Please see the related picture. If I run my fingers through my hair I get this amount or more hair. This is becoming very worrisome. Needless to say I will stop using this product. A warning label should be placed on your products.
I used Tresemme Keratin Smooth for the first time on September 24. By that evening my hair started falling out and it hasn’t stopped as of October 31. I have always had beautiful thick course straight hair. I have literally lost all my hair and am being treated with steroid shots and steroids. Too early to tell if hair will grow back. All other causes of inflammation have been ruled out through 3 blood panels and a scalp biopsy. No changes in my routine except this shampoo. No hereditary baldness. No hormone issues. No thyroid issues. Not female pattern hair loss, not vitamin deficiencies, no lupus etc. Thank God I am healthy. I would have never used this shampoo except our bathroom was being redone and it was a new bottle in my guest bath. This is the most stressful event in my entire life. Shampoo has a formaldehyde releaser (dm dm hydantoin) and many other chemical irritants and no warnings on bottle. Do not use this shampoo.
Adverse Event
Maria El Hayek - Pharmacist
The moment I started using the new Tresemme formulation "Keratin Smooth Shampoo", my hair started to develop dandruff.
At first, I noticed very mild dandruff. So, I went and washed my hair again (using the Tresemme shampoo) for the second time. After the shower, I inspected my scalp and it was filled with dandruff!
Since the only change to my hair-washing habits is the Tresemme product. I stopped using it and washed my hair with a no-dandruff shampoo (Clear) for 2 days. The dandruff has almost completely disappeared from my hair.
This is the first time I have dandruff and the first time I fill out a complaint for a Tresemme product!
Being a pharmacist, I assume that this might be due to the fact that the shampoo over-dried my scalp and this resulted in dandruff formation.
I hope you take this into consideration.
Regards,
Maria
Hair start falling and Dandruff increasing day by day
I bought Tresemme Hair SPA REJUVENATION Shampoo and applied it normally and after 2 - 3 hours I realized that my scalp is stretching and dry like never before. I suddenly saw that dandruff is growing and my hair start falling. I thought it is because of cold weather but after 2 days my wife explained the same problem with me. Its been a week and problem is still there. I have to apply oil daily to get rid of dryness. I am very pissed off.
Don't Waste Your Money
I hate having to wash my hair so much, because the Italian in me caused me to have somewhat oily hair...I don't like to wash it too much because I don't want to dry it out or damage it. So, I thought I'd try the new TRESemme FreshStart Dry Shampoo. They advertise that it is great to use between shampoos.
I finally decided to give it a try.
I hesitantly paid the $4.49 for the 5.7 oz spray.
I thought I'd try one of those commercial tests...and I parted my hair like a Woodstock Hippie, right down the center and used the product on half of my hair.
After following the directions, spray, wait two minutes then brush...the results were not as advertised on TV. Instead, the half of the hair that I used the product on, ended up full of static and half my hair was flying in all directions while the untreated half laid flat. After I finally got my hair to stop waving airplanes into Hopkins Airport, I found that it looked just the same as the untreated side, laying flat and looking a bit oily.
I don't recommend this product to anyone...all it does is make your hair smell good...but it doesn't make it look as if it was just shampooed.
I was really disappointed in this product because I've used other TRESemme products and have been very happy with them.
Two thumbs down...
I bought 3 of these for summer travel and none of them will spray! Totally useless purchase. Always like this small size for my travels but won't buy again.
Hi I have used about a third of the can of hairspray and the nozzle has stopped spraying, very annoying, can I get an exchange can?
Good day
So this is the second bottle I have bought an its doing this im going to attach imagne an videos I have used the first one just like that but now this one is doing the same thing their must be a problem with it.
I have purchased at clicks both times
Last week on the 26th may
As well as January
I have used this product for 20 years. Now I cannot find it anywhere.
I have called your customer service at [protected] and [protected].
Why did this product get discontinued?
Me and my cousins have curly hair and this is the only product that works.
What product do you suggest for replacement?
Please contact me [protected]
This product I purchased from shoppers drug mart at 500 Grantham Avenue in St Catharines Ontario, Canada L2M 3J7 has made my hair Grey at the nape of my neck.
Purchased Feb. 27, 2023 at 5:37 pm. Receipt # [protected], author # 173982.
I bought a set of shampoo and conditioner from Sam's Club. I realized after 3 months of use that my hair loss started when I switched to your product. I think the company should know that something is seriously wrong with the formula. I urge you to look into it.
I don't like tressme shampoo, so much hair falling and also lots of dryness in hair
I had really lovely thick hair not nomore thanks to tresemme. My hair started falling out in clumps everytime i washed it brushed it or ran my hand threw it. I started going doctors then hospital for blood tests what could it be i thought? Stress getting older thyroid prob then i clicked it had to be the shampoo & condtioner. I changed over to palmers coconut shampoo & conditioner guess what nomore hair loss. But i now have 2 bald patches & what looks like a receeding hairline im so depressed please dnt use there products they lie on the bottles saying they dnt test on animals they do
hole in bottle
my wife bought a tresemme shampoo, healthy volume for fine or flat hair, a professional quality 900ml bottle at sainsbury, west auckland about a week ago, the shampoo was placed in the shower and the next time my wife wanted to use the shampoo, lo and behold the bottle was empty, although the shower tray was pretty full, i checked the bottle and found that there was a minute hole at the join at the bottom of the bottle, we took it back to sainsburys and all we got there was have you the receipt, obviously not, who keeps a receipt for shampoo, and as far as sainsburys were concerned end of story, just a a matter of interest there is a tesco store immediately opposite sainsburys, guess where we will be shopping in future
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TRESemme addressWeena 455, PO Box 760, Rotterdam, 3000DK, Netherlands
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TRESemme social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all TRESemme contacts
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