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Travelocity
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1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travelocity reviews & complaints 332

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C
7:18 am EST

Travelocity scam and fraud!

I used Travelocity to book a rental car with Budget rent a car for a stay in St. Croix. The Travelocity trip confirmation quoted a total of $560.33. When I returned the car Budget had in their records a total of $675.86. This apparently had been the amount Budget headquarters received from Travelocity.

I called Travelocity and was placed on hold several times. With no resolution from the Travelocity supervisor and my flight soon departing I had to leave the issue unresolved. I've subsequently contacted Travelocity customer relations but no action.

I'll never use Travelocity again.

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12:00 am EST
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Travelocity - refund problems!

I echo other complaints about obtaining a refund from Travelocity. During the summer of 2007 I purchased a domestic airline ticket through Travelocity. Although I later found out that a paper ticket was not required, I was informed by Travelocity at the time of purchase that a paper ticket was required. Unfortunately, Travelocity mailed the paper ticket...

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Travelocity car rental gone badly wrong

I'm a professor involved with student organizations. I took a student group to Seattle in April 2006, booking travel and especially a rental minivan through Travelocity. I arrived with four female students at 9:30 pm and we needed to just pick up the minivan at SeaTac airport and drive to the hotel in downtown Seattle. The car rental company, Advantage, did NOT have a minivan as we had reserved. I tried to call Travelocity (like in their numerous tv commercials) but 1-800 information DID NOT HAVE A PHONE NUMBER FOR TRAVELOCITY CUSTOMER SERVICE.

I had booked through Travelocity in order to get a good rate, especially to save my college's money. I had to spend almost $400 more to book a minivan, not to mention the inconvenience of going counter to counter in the late night hours in SEA airport. I was told by Travelocity that when I returned they would work out the problem.

I lost count of how many times I contacted Travelocity about getting reimbursement. Once they told me (get this) that they could not reimburse ME until the offending car rental company reimbursed THEM. That is simply unacceptable. Then I was told that they had the money, but they didn't have my address to send the check. I contacted them with my home address, and of course never saw any money. Calls about every two weeks yielded total confusion on the part of customer service about my case and its disposition. I gave up after about a year.

Oh, I should mention that I am/was A TRAVELOCITY PREFERRED CUSTOMER. God help those who just booked cold.

One last thing. I understand companies outsourcing calls to India for business efficiency. I really do. But the customer service reps I spoke with simply had no idea what I was telling them and what my needs were. That alone was excruciatingly frustrating.

I have used Travelocity many times for my own travel as well as college bookings. Most often, things have gone fine. I make about 3-4 overseas bookings a year and 3 domestic trips. I understand that sooner or later a problem will happen. That's where Travelocity completely failed me.

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12:00 am EDT

Travelocity lack of response and empathy!

I recently read some wonderful articles regarding CEO Michelle Peluso and her ideas of what customer service is all about. A wonderful mentality, which promotes growth. I liked what I read. Unfortunately, it’s not what the Travelocity customers are getting. I have to wonder if Michelle Peluso is sitting behind a shaded wall and anymore has no concept of how her customer service representatives are handling situations. Does this apply to the Vice President of Customer Service also? Where are they?

Several days ago I went online to book seven tickets for a group of at-risk youth for my company. State kids who because of their achievements in academics and one who won the Achieving Against All Odds award, was being taken on this trip to Florida. None of these kids have ever been in a plane before. First time travelers and well earned. When trying to book online as I always do, I found that I could not finish the booking since it was continually kicking me back to their home page. I called their phone service to find out why and recall hearing the recording about a $25.00 dollar fee for using the service. When Erick came on the line, I asked why the site was kicking me back and he stated those flights were in the middle of price changes but he could help me over the phone. I stated adamantly several times that I did not want to pay a fee and if he were going to charge me, I would wait the half hour and do the bookings myself. He assured me everything would be fine. Fine? After the bookings I was charged $142.00 dollars worth of additional Travelocity fees. I objected and he stated I should write an email or call customer service because he had already charged my account. The following day I called. I was told I needed to send an email. I sent the email with no response for two days. I followed with another email and received what to me, was the silliest, poorest excuse of an email response, which did not touch base to the issue at all. I called customer service again the following day and asked for a supervisor. The customer service representative, Robbie, wanted to hear the details of my complaint. I stressed that I only wanted to repeat it to a person who could make decisions and yet he insisted. After many ‘I understand’, he stated that he would have a supervisor call me back in twenty minutes. I have never received a call.

Now, one of my requests was to know if the conversation of the original booking had been recorded as it mentions could happen. For it’s very simple, had they bothered to listen to it, they would have no way of getting around the fact that I was misled and basically robbed of finances. Even the amount of the tickets was raised during booking! Really though, and the saddest most pathetic aspect is that it’s not my money they took. Travelocity took funds garnered and scraped together for a once in a lifetime trip for at-risk youth. Trust me, this is no sob story, it’s fact and I find it pitiful at how sadly ignorant and contrary to those articles I read, the administration of Travelocity is. How can Michelle Peluso smile and accept such grotesque falsehoods about the value of Travelocity clients when she either knows nothing as she sits in her ivory tower doing her nails or she approves of these misconceptions herself.

In conclusion, I searched a great deal for a contact person of value and authority. Even calling the Travelocity corporate office to if anything, ask if they knew or yet, incorporated themselves the policies and procedures in which the customer service representatives give Travelocity clients the runaround. I did not reach a human at all and I have no intention of wasting one more moment of frustration on them. Since Travelocity’s conception I have booked flights with them as a favorite. Never once using a person but booking the flights myself and evidentially I booked a decent amount because I’m supposed to be a VIP Client. And now, because of this sad lack of response and empathy, no matter how small or trivial the situation, I will not use Travelocity again. It must be nice for a company to be so secure in their productivity that they can lose future purchases for the amount of $142.00 dollars. I don’t suppose they have the benefit of feeling that deep pride that an ethical company knows about at the end of the day.

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Jeff S H
Memphis, US
May 21, 2012 3:09 am EDT

After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.

Travelocity is staffed by incompetents, charlatans and liars

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Bernadette Dimitriadis
Deltona, US
Feb 22, 2012 1:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

The writer of Lack of Response and Empathy here... Five years later Travelocity and I haven't used your site once since June 2007. And your services, um, lack of, definitely wasn't missed at all during the last five years. Although your pockets may not have recognized the small amount missing from my lack of using your travel site, my husband and I have traveled and arranged for others to travel countless times during these years. Not only have we not used your services, and no need to refer to me as obsessive, but in casual conversation, yes, simple word of mouth, I have managed to convert more than 173 people away from using your services... all by my lonesome self. It became quite fun once I started keeping track. Oh, and still haven't received that call from the supervisor that was promised. :-}~

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pbillin
Toronto, CA
Oct 11, 2011 3:01 am EDT

Travelocity has one of the simplest policies around:
http://www.pricematching.us/index.php/price-matching-businesses/travelocity-price-matching/

I'm suprised by this.

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Don in MA
, US
Jul 08, 2011 5:57 pm EDT

This complaint is to make people who use Travelocity aware of a business practice employed by Travelocity. My wife had made travel arrangements through Travelocity which went fine. However, without her knowledge or consent, a company called Passport to Fun started charging her checking account in the amount of $19.95 for membership. Upon calling Passport to Fun, we learned that they are an affiliate of Travelocity. In calling Travelocity, we got nothing but a run around and no one would provide me with a phone number to Travelocity's Consumer Affairs Department. So, I will be filing a complaint with the BBB in San Antonio, TX about Travelocity and their business practices. A word to all who use Travelocity - read very carefully everything, including any pop ups that may appear, otherwise you may unknowningly sign up for something that you didn't want and won't find out about it until you see your bank statement.

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TravelocityIncompetance
, HK
Mar 02, 2011 10:05 am EST

I've just spoken to so many people at Travelocity I can't count (both Amex Travelocity and the Travelocity Booking) - at least 5 people who were incompetent, Even after speaking with individuals in a supervisory capacity I've gotten the runaround. The first person I spoke with transferred me to Delta after I booked my flight on Jet Blue although the problem has nothing to do with either. In any event, I checked on the Travelocity website that I wanted to use my points and then I decided against it and unchecked the points box. I was charged anyway for 10, 000 points (I realized I'm only 28 points away from a $400 reward so I decided to wait). This must have been a computer glitch. I ended up cancelling the flight alltogther with no guarantee of getting the points back. We'll see what happens since I spoke with Customer Care at Travelocity Amex for the second time. Apparently the first person told me nothing could be done. The second person said I would get me points back. MY POINT IS DO NOT USE TRAVELOCITY AMEX OR THE TRAVEL SITE. THEY ARE HIGHLY INCOMPETENT. DIFFERENT PEOPLE PROVIDE DIFFERENT OR IRRELEVANT ANSWERS. THE ONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. I'VE WAISTED 3 HOURS ON THE PHONE. AFTER I USE MY CURRENT POINTS I WILL CANCEL MY TRAVELOCITY AMEX AND WILL NOT USE THE TRAVEL SITE AGAIN

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Livid Lawyer
Savannah, US
Nov 20, 2010 1:41 pm EST

My Husabnd is an Active Duty Member of the United States Army. His elderly mother was supposed to visit us for Thanksgiving and booked a ticket through travelocity. WHen she got to the Airport, she was not allowed to get on the plane because her last name was entered where her first name should be. Travelocity charged her credit card (wich had her full name on it) and kept the money, would not refund it, or give her another flight. She was left staranded at the airport in tears and had spent $400.00 on a ticket. I called cutomer service, and got someone that sounded like they were in India and spoke to two supervisors who refused to rectify the situation. I was told that Travelocity did not recieve any monies and therefore do not owe her anything. I was told Delta airlines reiceved all of the money and that I should contact them. Delta Airlines in turn told me to call Travelocity. Do NOT use Travelocity. You will regret it.

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Dan75010
Fort Worth, US
Dec 13, 2009 8:13 pm EST

Do NOT use Travelocity.
They do not honor their famous price match guarantee and 11 weeks later I'm still looking for a refund check that was supposed to be here 6-8 weeks later.
After booking a cruise online and filing a price match guarantee appeal within the approved time, I was notified the next day the reservation was suspended until a different dining time was chosen (a time not offered when I booked the trip) and gratuities paid. After a lengthy call during which the Travelocity rep couldn't find the reservation and didn't know about the e-mail I received, I was finally able to get things fixed, and I paid the gratuities with a second credit card. The next day I look on Travelocity but I don't see the reservation under my profile. Another lengthy, extended call to Travelocity who says there was a glitch and the payment I made when I originally booked did not go through, but the charge to the second card for gratuities did and that has potentially jeopardized my onboard credit promotion eligibility. I attempt trip payment again but the system has timed out on the representative and I am instructed to call the next day. I call the next day and am told everything was successfully charged the first time and the second card was never charged; however, I receive notification later the price match has been denied.
I call the next day and am told by a Travelocity manager, Hakan, that the match was declined because the competitor doesn't offer the same promotions with the trip that Travelocity; I point out the rules specifically state promotions are not to be considered when determining the price match. I'm then told that because the competitor pre-purchased a group of rooms on the ship to sell, that's considered a "group rate" and thus voids the price match. I check my second credit card that night and see that it was in fact charged for the gratuities.
The person who made the price match decision calls, but when I call back (another lengthy call) almost 2 hours before she is supposed to leave no one can find her. Another week goes by (and I send 2 e-mails to different Travelocity addresses - no help) before I can connect with her. Much debate and they really can't defend their decision effectively (their use of the term "group rate" is very liberal), and after some initial offers of a $50 voucher for future Travelocity reservations and the like I'm told I'll get a $150 check in the mail. It's been 11 weeks, no check in the mail.
I'll have to start this all over on the phone tomorrow.
I think a trip to their offices will be in order as well; last I knew it was 3150 Sabre Dr, Southlake, TX 76092; Anyone care to join?

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Jennifer Musick
Brunswick, US
Nov 26, 2009 7:46 pm EST

OMG! Thanks so much for this #. (The customer service office in Texas) I too am having a terrable time with Travelocity. Even though I did not book a flight thru them they still charged my credit card $70.00 bucks! and have yet to put it back in my account as promised. I AM FED UP! I've been disconected on 3 occasions, and cannot get a resolution with there coustomer services dept. in India. ALl they keep saing is... I'm so sorry for your inconvience. ROBOTS!

I don't reccomend TRAVELOCITY to ANYONE who is trying to book a resorvation. I just hope you read this complaints befor trying to book a flight!

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Tom Prothro
Carls, US
Nov 20, 2009 5:26 pm EST

Travelocity ... What a Concept ... Gone WRONG !

My wife booked two round trip trans US flights WITH Flight Insurance (one for each of us) through a human being Travelocity Customer Service rep in the United States on 18 Nov. 2009.

No Problem! We received "Confirmation Numbers" et all and everything seemed like a done deal. Next morning, 19 Nov 2009, she gets an email stating that " due to a technical difficulties" the Flight Insurance on her ticket didn't go through (mine went through fine).

The email went on to explain that we weren't going to be "charged for the insurance", but it never said that we were actually getting it either. These days, with Swine Flu, Flight Cancelations, Businesses merging, going belly up and getting Obama Bailouts like it was standard operating procedure ... my wife naturally got concerned about possibly losing major bucks on her ticket if things unexpectedly went south over the holidays.

The last line on the email stated: "If you need further assistance, call our Customer Service Center. Telephone within the UNITED STATES: [protected]." ...

There were a block of other numbers for calling from outside the United States, or if you happened to be hearing impaired, required Spanish translation, or had a digital compulsion to pursue Customer Service online or over a FAX machine, but no specific instructions for how to correct non specific "technical difficulties".

THANK YOU, BUT WE WERE UNDER THE IMPRESSION THAT HUMANS (OR AT LEAST GNOMES!) RAN THE SHOW AT TRAVELOCITY.

People, let me tell you up front, " Telephone within the UNITED STATES: [protected] " leads down a rabbit hole to Bangladesh by way of a myriad of phone room contractors - none of whom are legitimate Travelocity personnel and none have the authority nor capability to do anything but repeatedly/ad infinitum "put you on hold for 3-5 minutes until a supervisor comes on the line to transfer YOUR call". Three hours later, we had spoken to no less than 4 different Travelocity 1st line Customer Service Reps in India, their 4 Immediate Supervisors, 3 different Travelocity/India "Supervisor 's Supervisors" (2 of which couldn't correct the insurance problem and referred us to a Customer Service rep and HER supervisor at Berkeley Care - the company who issues Flight Insurance for Travelocity), before we finally hung up in exasperation and called AAA to see if our umbrella insurance would cover our tickets.

3 hours & 10 minutes into our ordeal, we got a call back from a Master Jedi Supervisor named Vanessa in San Antonia, Texas who had the where-with-all, authority and customer service skills it took to contact Berkely Care and reactivate the lousie $19.95 Flight Insurance to my wife's ticket. Even then, it became a separate transaction and we had to pull out the credit card and go over line by line all the same information to make it happen.

Heck, Travelocity knew the insurance was all my wife wanted in the first place when they sent us an email acknowledging their "technical difficulty" didn't make it happen. They should have fixed it right then and there and called it a day instead of sending her an email and dumping us onto the 3rd World Internet to research and find a solution for ourselves. "Never Roam Alone INDEED !

DO NOT WASTE YOUR TIME CALLING INDIA! GO DIRECT ! CALL TEXAS ! TALK TO VANESSA AT TRAVELOCITY CUSTOMER SERVICE HEADQUARTERS !

HER NUMBER IS: [protected]

Tell them I sent you ! You'll be glad you did !

GOOD LUCK with your travel plans, PILGRIM ! You're gonna need it!

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Fair Deal
Los Angeles, US
Jan 12, 2009 4:40 pm EST

I also had a bad experience with Travelocity. I booked a flight. The deal went through. I reserved seats on American Airlines. @hours later someone called me and told me that the flights had sold out. They offered me another flight at a price of $100 additional dollars. I was also given the run around in customer service. a manager by the name of Ranea was less than polite offered a $50 voucher which I have not seen yet. So much for customer service.

ComplaintsBoard
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12:00 am EDT

Travelocity british air confirmed travelocity fraud!

Booking with Travelocity on two occasions was an absolute nightmare. Our Puerto Vallarta get-away and my Thanksgiving trip to London were both ruined by Travelocity, yet they still managed to charge us TWICE for the same ticket, which was never issued to me.

Short summary:
Travelocity CONFIRMED my trip by email then a month later (on the day of my travel!) when I attempt to do online check-in I find out that I have no reservation with British Airways. I call BA immediately and the agent confirms that there is no record of a booking under my name; it never existed at all. Impossible, I say, I have confirmation from Travelocity. She laughs and says Travelocity routinely waits until the very last minute to purchase the ticket from the airline. What does this mean to the customer? Frequent "fair-jumping" and "cancellations" of reservations that were never even made! This is their dirty little secret and, like with most business tactics, the customer gets screwed.

After literally waiting on hold for half the day during multiple phone calls and disconnects with Travelocity Customer Care in INDIA, finally "Gearald" the manager basically tells me, "We're sorry, but we tried to inform you of the cancellation by email." I say not true, I have no spam blocker on this private email account. He says sorry, but it looks like a "hiccup" in our system; we apologize (I'm in business and I know the classic "system glitch" BS excuse when I hear it). He just keeps piling it on, until I reveal the fact that BA already confirmed that no booking/reservation existed at any point with their airline, so what gives? Awkward pause, then "Sir, I'm going to confer with my supervisor, may I just place you on hold for two to three minutes please?" Go ahead, "Gerald," tell me another one.

After the day-long fiasco with customer service, as if that was not enough, I get my Master Card bill next month and see that Travelocity ended up charging me for my "canceled" non-existent ticket not once, but TWICE! Beyond absurd.

So I opened a dispute with Citibank MC and in December '06 I overnighted via FedEx a formal letter of complaint to "Customer Care Relations." They do not care. Lots of empty promises from pseudo-supervisors like "Gerald" and "Sean" in India. It is now almost six months (May 21) and we're still getting the run-around. This is not just unbelievably bad service or outright deception, it is both.

Their parent group, Sabre Holdings, is negotiating its sale. In the meantime their customer service has deteriorated and the company uses fraudulent booking procedures [ask Airline ticket agents; they hate them]. Travelers should avoid Travelocity like the plague. If you've been burned, file a complaint with your state attorney general's office. Better Business Bureau has less credibility but still worth reporting to BBB because they at least publish unresolved disputes. Spreading the word on the web is our only chance at changing things.

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12:00 am EDT

Travelocity flight protection is a scam!

In Mar. 07, I booked a flight through Travelocity for my elderly mother. Because she frequently has medical issues, I purchased the optional Flight Protection insurance. Lo and behold, she had a medical issue that rendered her unable to travel at the scheduled time, and I tried to cancel the flight with Travelocity. After waiting on hold for 15 mins., I got an operator (call center in guess-where). As she was informing me of the penalties for cancellation, I told her I had the flight insurance. But wait -- she told me she had no record of it! I said "you charged me for it!". More time on hold -- she came back and said even though TRAVELOCITY CHARGED ME FOR IT, it "didn't go through". So therefore, I wasn't covered, and all they could do was refund me the cost of the flight insurance!

I asked to speak to her supervisor, was on hold another 20 mins., then disconnected. I called back, hold for 15 mins., got an operator in you-know-where, and find out the first operator never even canceled the flight. I spent literally another 20 mins. with him while he put me on hold several times and finally SAID he canceled the flight. He gave me the e-mail address for Travelocity to pursue my complaint about the flight insurance.

DON'T FALL FOR THIS SCAM! They charge you for the insurance, but if you try to submit a claim, they say you don't have it. In addition, they make it so difficult to get through, I'm sure most people just give up. DEAL DIRECTLY WITH THE AIRLINES.

I got a canned response from Travelocity but have not much hope that I'll be able to get a refund. But I fully intend to keep trying, and to report them to the BBB and the NJ Attorney General.

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12:00 am EDT

Travelocity think twice before using travelocity!

I am writing to express my extreme disappointment with Travelocity.com. In July 2006, I was in a car accident; problems for me did not become chronic until November 2006.

The human body has seven neck bones, every single one of mine is fractured, bulging, and/or dried out.

In September 2006, we made a reservation to go to the Excellence Club in Punta Cana, Dominican Republic for February 2007. I was originally scheduled for surgery on February 22, 2007, so we pushed back our trip until either the first of second week of April 2007, plenty of time to have surgery, recuperate enough for a well-deserved long relaxing comfortable vacation.

In early February, I had my myelogram and scheduled a follow up with my neurosurgeon to discuss the type of surgery that needed to be done. At that time, about a week prior to surgery, we were told I was a horrible surgical candidate with multi-level disc degeneration with severe spondylosis, a 44 year old otherwise healthy women, with a neck of a 78 year-old arthritic man that would continue to crumble. In other words, I have deteriorated to the point that surgery would not help me.

Which leads me to our unnecessary, uncalled for, inexcusable, problems with Travelocity:

Upon learning the news of my pending operation, my husband spent hundreds of minutes on hold trying to change the reservation for April. When he finally spoke with a reservation agent, they were, I’m sorry to say imbeciles, I’m not sure what they were doing on the other end, but we were placed on hold for many more minutes (20 and 30 minute blocks of time) again (may I put you on hold for 2 minutes?) and when the reservation was finally changed, the return flight was incorrect. Two hours accomplished nothing, zilch, nada. We received the reservation electronically and my husband just about fell over with heart failure regarding the return flight.

The next evening, my husband and I both spent three hours explaining the reservation was incorrect and needed to be changed. We were disconnected a couple of times and then again, huge amounts of minutes again placed on hold. Nobody could or would help us. Travelocity explained we would need to pay the airline change fee for your mistake. Without any notice, we were switched over to US Air’s telephone line and we again, (now almost three hours trying to change the hotel and air reservation) have to explain the air situation. (Would you want your broken wife to have to sit in the Philadelphia airport for four hours?) Needless to say, at this time the hotel reservation had not been corrected at this time either.

Thereafter, my husband spent days calling Travelocity and the hotel to ensure the reservation was corrected. US Air was kind enough to send us an updated itinerary with the corrected flights, NOTHING from Travelocity was sent correcting the hotel or air.

Again, I will remind you I’m still broken and not fixed and still have chronic pain and trying to deal with stupid unnecessary issues like this is absurd.

After the disappointing news from the neurosurgeon, we decided, better sooner then later,and that if I was going to continue to deteriorate, we again, would have to brave the battlefield of calling Travelocity to attempt change our reservations. You think we would have been better prepared from the first time we called. Same scenario, but worse this time. The website would not update the information and kept showing the April time frame. Many huge blocks of minutes (about five hours worth) trying to change this reservation to March 17. Again, US Air was kind enough for sending an updated itinerary, nothing from Travelocity on the hotel. Husband again, emails, calls Travelocity requesting confirmation on the hotel, nothing comes. He calls the hotel direct, they make the change. He calls Travelocity states he has acted as travel agent for us and to please send confirmation to us and the hotel of the date change. Can you guess? Nothing comes but we are assured the change has been made.

We arrive at the airport on March 17 for our flight. Wouldn’t you know, our flight is cancelled due to a mechanical problem. US Air is kind enough to change our reservation Sunday to Sunday March 18 – 25. Husband calls the hotel and Travelocity changing the reservation to March 18 – 25. We are assured everything is ok from Travelocity and they will fax the voucher to the hotel.

As the nightmare continues,

After traveling to the Dominican Republic (we awoke at 3:30 to catch a 7ish flight) we arrive at the hotel around 2 p.m. The hotel asks us to present our voucher. We have nothing in hand. Travelocity has not sent anything to the hotel. We spent two hours trying to check in to our room and cannot. They have confirmation for the April reservation only and would not honor the March reservation. They agreed to let us check in with a credit card prepayment but if the reservation is not straightened out by Travelocity we would need to pay them directly for our seven night stay, no and, if, ors about it. We agree on these terms and conditions as my neck is about ready to fall off of my head.

Husband called Travelocity long distance twice the day of arrival, each time being placed on hold for many more minutes (about thirty each time), these are long distance international calls off a cell phone at $.95 cents per minute as the 800 number does not work from the Dominican Republic. He does the same on Monday, Tuesday, and Wednesday. If my math is correct that is approximately $60 per day for four days, totaling $240, calling for a simple request with a voucher with the correct dates. Still nothing comes over the fax machine at the hotel. Apparently, there is a relay problem between Bangladesh India, Texas, and the Dominican Republic. We are checking with them twice a day to see if the fax made it through and it still has not. I started to email on Tuesday, first day request, second day request, third day request, and fourth day request. Where is the Travelocity gnome I ask? Who is going to save us from putting out thousands of more dollars on our credit card for a trip that was bought and paid for last September? Finally, the fax comes through on Friday afternoon. It took $240 and 15 emails for one simple request.

I ask, where is the back-end customer service? Their website was pleased to take our $5k plus in September and leave us hanging and on our own for the duration. How can Travelocity outsource this very important business segment to people that simply just don’t know how to do their jobs, don’t know how to use your computer system, how to own up to their mistakes, don’t care and generally worthless. Their phone bills are astronomical I’m sure.

I work for a large company and have had the pleasure of working with one of the other big two. I swore upon my return, if they were to outsource and provide the customer service like Travelocity has, I will cancel my account immediately and become the company travel agent. And to think Travelocity was in the running a few years ago for my company’s business. I assure you Travelocity will never again be considered when it is time to reevaluate.

As stated previously, I am a very broken human being and this experience has taken the breath and patience out of me. The lousy $50 credit they offered us for our nightmare experience with their company does not make up for the 24 plus hours and money spent on phone calls to rectify simple requests for a much needed vacation and that did not allow either of us to relax because of the incredible hassle of dealing with them.

A $50 credit towards our next Travelocity trip obviously doesn’t cut it, heck it won’t even pay the long distance bill.

I’ve seriously considered taking a full page ad in the Wall Street Journal about my experience with Travelocity.

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Gibrimkol
, US
Feb 24, 2010 11:43 am EST

I REGRET using Travelocity - it has been an expensive lesson.

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Unhappy skier
, US
Mar 13, 2010 2:48 pm EST

My Travelocity trip was a nightmare. Prospector lodging in SLC was terrible,
Walked into the building and the hallway was smelly, carpet stained, and when we tried to unlock it, the first key didn't work, the other two ok
Tiny fridge froze our leftover steaks
Heater was incredibly loud and smelly
The sink in the bathroom the drain was broken
The toilet would not stop running. After every flush we had to take off the tank top and manually nudge the plunger down
No towels for the jacuzzi once we found it
We were so disappointed, but we laughed about it.
We had one small shampoo for three people for four days.
When we came home from skiing on Sunday there was a sign on the door. Sorry but the water heater is broken. Receiving parts on Monday sorry for the inconvenience. We all snapped.
Called travelocity and got asr on the line. Jessie was going to find us a place to move to. The "place" was clean, but had one tiny bed and no couch even for the three of us...

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/"BOB/"
look it up, US
Nov 08, 2008 7:18 pm EST

Bleh I hate wns as well and I also am an employee however, these people would have [censor]ed just as much if these were us agents and if you are really an tvly employee then you know this just as well as I do. Bet you money there is more to this story, they probably were violating fare rules or wanted us to "advocate" for them with the hotel/airlines to break the contract on a package people are all the same you can ###ing die on that plane for all I care, take that to the bank.

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Denise
,
Feb 20, 2008 11:21 am EST

Travelocity: Indian Outsourcing Done WRONG

I am a Travelocity employee and customer. Just dealing with loosing my job is difficult enough to handle; NOW waiting almost an hour for someone to answer the phone or for the agents to understand me correctly is EVEN WORSE! THIS MOVE MADE BY TRAVELOCITY AND ALL OTHER COMPANIES THAT HAS OUTSOURCED THEIR BUSINESS TO INDIA...I HOPE THEY ALL FLOP!

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Travelocity - quick to take your money, will not refund it

I wanted to travel from where I am working, Naples, Italy to where my family is, Alabama. I wanted to go for my daughter's first Christmas. I booked using Travelocity. I paid extra for paper tickets and more on top of that for overseas mailing address - even though it is a military post office and therefore, not considered overseas by the USPS. My paper...

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Travelocity travelocity sucks and has horrible customer service!

Well, I've been waiting for someone to help me out with customer service for the past 45 minutes. Not only is the hold music horrible, but they dont tell you how long it will be.

So far I've had time to walk my dog, watch a sitcom, and sign up for this site to write a complaint. You know... travelocity always advertises the guarantee that they will make everything right, but that is only IF you can get someone on the line to help you. Travelocity has horrible customer service.

The other problem with travelocity is that they send you links that current browsers block because they are popups. I also wasted 30 minutes trying to figure out how to get my popup blocker (which is disabled anyways) to open up my travel information. Why in the hell would a huge company like travelocity do something so stupid?

Something else that bugged me. Their site is easy to use as long as you are trying to spend more money. If you are trying to print a ticket or get information about your trip then good luck navigating through all the advertisements. They even tried to trick me into spending an extra $40 for extra leg room. You see when you are actually checking into your flight you click a couple of continue buttons after entering information. They make one of these continue buttons a trap that will charge you more money. It took me a couple of minutes before I found the path to checkin that wouldn't cost me extra.

Still on hold... its been almost an hour now and I've been listening to the same repetitive hold music and a message that says someone will help me shortly... what a lie. I'm starting to doubt that there is anyone on the other end of the line at all. Their customer service is really just a facade, I bet they figure that after an hour most people will just hang up.

This is ridiculous...

I'm so fed up with travelocity that I told myself I was going to write until someone answered, but it has been more than an hour and nobody has answered so I'm done. I'm done. Still pissed off, but I think I made my point.

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The Tom Burns
Boston, US
Apr 01, 2022 5:22 pm EDT
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Absolutely the worst. Basically got screwed out of the cost of flights for three trips that were cancelled due to COVID. No support, passing the buck to the airline(s), couldn't use flight credits on website (had to call then wait 45 minutes any time I needed to speak to someone. They take your money then you are on your own. Never again.

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Nathanthony
Tucson, Arizona, US
Jun 07, 2021 2:26 pm EDT
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Nightmare company.

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Litigator
Las Vegas, US
May 12, 2014 11:45 pm EDT

Travelocity advertised a no charge for cancellation of a room rate before a certain date. I wanted to delete one day of a two day reservation and they wanted to increase the cost by another $20. There customer service reps are rude and told me they don't care what I think or what I want. Their policy is to charge more if you change the reservation. I will never use these jerks again. No one should ever use them as they are taking a big chance at getting screwed with the old bait and switch.

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mendez63
Rancho Santa Margarita, US
Mar 06, 2014 7:08 pm EST
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We've had the worst experience with Travelocity! They screwed up out tickets! Refusing to fix them. I will never order tickets from them again! I now have CEO's number, going to email him. The treat people really bad. Worst customer service!

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Travelocity H8er
Montreal, CA
Dec 17, 2013 10:00 pm EST

Is it possible none of Travelocity`s customer service speaks no English? or just enough to get by? Half the time speaking to them I am trying to make out what they are saying, I guess that`s how they manage to rip you off is by giving up on listening on what they are trying to explain to you. I had 3 unused flight tickets worth approx 300$ each in credit, I had 1 year to use the credits from my understanding from what one service agent told me. 7 Months later I planned to use my credit and I find out I had to travel within the 1 year period which I was never told or her English was just so bad she just explained it wrong. Boycott Travelocity.

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travelocitygreed
, US
Jun 09, 2013 7:47 pm EDT
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booked a trip through travelocity to attend a military change of command ceremony for my nephew. 2 days later i emailed my nephew to confirm our attendance and told him our hotel was located in lakewood. the next day my nephew emailed a warning NOT to stay in lakewood as it is not considered safe. i was molested as a child, kidnapped as a teenager, chased by a ? in the early hours one morning, a daughter was stalked and we had to get a restraining order... there's more but you get the picture. sooooo, after learning that lakewood is unsafe (this coming from a solider who served in iraq and afghanistan) there was NO way i was going to stay in lakewood. .this did not matter to travelocity - several phone calls and too much wait time the bottom line was NO REFUND but 'they' could reserve me another hotel at additional cost. ###. i am sick of being ripped off. my nephew paid for my room in a different town and i am trying to reimburse him. i will NEVER EVER use travelocity again. they SUCK just like my cancer.
fighting cancer

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poopstick
braintree, US
Aug 07, 2011 7:57 pm EDT

booked an out of country trip through travelocity. plane tickets were fine, when we arrived at our destination we found out that travelocity had canceled both our ride from the airport to hotel ( a two hour drive ) as well as our hotel accomadations leaving us stranded in a foreign country with nowhere to stay or means of transportation. luckily the people there were more than helpful and we were able to rebook our room and ride there on the spot, thank god we had the room on our credit card to do so. called, emailed travelocity on our return thinking there would be some sort of refund. all i was given was a "sincere apology" and a promise that on our next booking they will ensure everything is correct. there will NEVER be another booking through travelocity, and i would reccommend to everyone and anyone to do the same. most companies would be embarrassed to have something like that happen, not travelocity

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Dan
Corpus Christi, US
Mar 20, 2011 7:03 pm EDT

travelocity is joke. better off dealing direct with airlines.

United changed my ticket departures and called Travelocity they said Insurance was for Tsunamis or death. Please I had a connection issue with American Airlines called them in 2 weeks got a refund.

Travelocity is a scam... Beware if anything goes wrong they will give a lame excuse and ignore you.

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CharandPat
Missoula, US
Dec 06, 2010 3:01 am EST

I purchased a ticket from Travelocity for $900. Subsequently I was unable to use it so I called and informed Travelocity. Somebody in Bangladesh or India or wherever they employ non-American workers informed me that I'd have a year from that date to utilize the ticket towards another ticket purchase on Travelocity. When I called back six months later to utilize my "credit, " I was put on hold for over an hour while I watched the seats fill up online on the flight I needed to get on. I live in a small town in Montana and flights can be hard to come by. I was finally forced to hang up the phone and call the airline and purchase an entirely new ticket, foregoing my Travelocity "credit." When I again tried to utilize my "credit, " I was less than a month past the "deadline" and they transferred me to Delta (which the original ticket was with) with no explanation. Delta, of course, said, "No dice!" I couldn't believe it. And after a complaint to the Montana Dept. of Consumer Protection and my credit card company, they still get off scott-free for not answering the phone and making customers go elsewhere because there are "disputed facts." The worst part may be that Travelocity is so unapologetic about taking $900 from me or robbing all the other folks who've reported complaints on this site. I hate Travelocity. Do not use this company. They're out to rip you off.

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Ralph Simpson
Springfield, US
Feb 05, 2010 11:21 am EST

Travelocity has the worst customer service of any company I've ever used. Their policies are set up to take as much money from their customers as possible. I recommend that no one use this horrible company. I've known of dozens of incidents where people were stranded or taken advantage of when they were stranded by this company. If you try to get their customer service on the phone you will retire and be long dead before you are able to get through to anyone. If you should by some miracle get through, you will get no assistance and will be put on eternal hold. Do yourself a favor and stay away from this company.

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12:00 am EST

Travelocity horrible service! use someone else!

Do not ever use travelocity. There 100% guarantee is a joke. They can't even get their own service right. Too many "technical" difficulties and incompetent customer service people. The hold time on the phone is outrageous...

I booked a $5400 trip to Hawaii for myself and my family through this company on October 25th, 2006. I tried to book everything myself on the website, but the promotion code would not work. I called the customer service # and had to have them book it. This process took 1 HOUR even though I had already spent all the time researching and planning on my own and all their service rep needed to do was plug in the flight #s and hotel info that I gave her. I had even picked out the seats on the plane... ridiculously long processing time for her to take an hour. I even had to remind her that we had upgraded our rooms as she was just going to take the first thing that came up.

At the end of this hour long process with the rep, the promotion code STILL did not work and then I had to pay almost an $11 booking fee (for work that I had done myself). I had to make sure she notated my file to process the $100 refund and then issue me the $200 future promo code credit. When they finally gave me the credit, then refunded a credit card I used 8 months earlier on a different trip!

Even after all of this hassle, I was still pretty happy about getting our trip taken care of. That is, until the next day! When checking the website the next day with my trip id # I was unable to find my trip. I called the customer service # and was unable to locate it via the voice response system. When I got through to an agent I was treated very poorly. I was left on hold for over 15 minutes even though he had already taken down my credit card information that I had paid with to supposedly check what was going on. During that 15 minute time span, he never checked back with me to let me know what was going on...was he even working on it? was he on a break? who knows?

After becoming fed up with this unprofessional treatment, I hung up and called back. The lady who then helped me still could not figure out what was going on. She did keep me informed while she was checking on things, but I was left feeling like there was a PROBLEM. I contacted my credit card company to confirm that the money had been authorized and it had been.

The supervisor told me to contact their consumer relations dept and they would make it up to me! WHAT A JOKE!

After 6 weeks, no one called me and I still could not access my trip info. Wondering if we still had a hotel resv ( I already confirmed w/ the airline) I called in to Travelocity again. After another hour long phone call they finally fixed their "technical" problems of giving me a recycled trip id. I still can't view it.

Their idea of making me 100% satisfied is giving me a credit of $50 on a FUTURE trip! WHO CARES! I want to be satisfied on this trip. They couldn't even offer us a show ticket or any other comp. Why would I ever want to use them in the future.

USE SOMEONE ELSE! The little bit of money you may save over expedia is so not worth the stress of wondering if they are going to mess something up.

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mdtram31
Fayetteville, US
Jun 03, 2016 8:24 am EDT
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I booked 2 round trip tickets in July for my honeymoon in January. There was a snowstorm that came through the night before our flight. Due to snow, the airport in Memphis canelled all their flights. We attempted to contact Travelocity to switch to a different flight so we could make our cruise. Customer Service told us to contact the airline, and gave us a number. The number they gave us was only for the hours of 8am to 5pm. Our flight was supposed to be at 630am. We had purchased travel insurance through Travelocity, so we called them back to use it. Customer Service again gave us a different number to call. When we called it, we were told that the travel insurance we purchased doesn't help with something like this, so we couldn't use it. We ended up having to by 2 one-way tickets that were as expensive as our round-trip tickets and never got reimbursed for the flight that was cancelled. Attempts to contact the company in regards to this have lead no where. DO NOT USE TRAVELOCITY. Despite their commercial which assure you they have 'hassle free' travel plans, it is not true.

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Peaches1379
Atlanta, US
Oct 21, 2011 2:55 pm EDT
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HORRIBLE! I used them for the first time yesterday and will NEVER use them again. They must outsource their customer no-service department to India, as I had to go through three reps in order to understand anyone. They wanted to charge me a 30.00 fee for changing my Delta ticket on top of the 150.00 change fee from Delta. I said, forget it, I'll call Delta. Called Delta and made the change, but when the new ticket came, there was an additional 50.00 added to the change fee. I called Delta and complained, spoke to a wonderful customer service rep who investigated the added charge. I learned that Travelocity charges Delta 50.00 for changing the ticket, BUT lists it on the itinerary as TAXES. Well, thank God for Delta, because the rep canceled my first ticket, then rebooked it with the Delta change fee only, and waived the Travelocity fee for 50.00. I understand this was a one-time courtesy, and am very grateful to Delta for understanding my plight. TRAVELOCITY needs to take their roaming gnome and stick it where the sun doesn't shine. PACK OF RIP-OFFS! STAY AWAY! FRAUD!

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fanoftravelocity
Perry Hall, US
May 24, 2010 10:50 pm EDT

I always have an amazing experience with travelocity maybe if you didnt hang up the first time you would have not had to call back more times...duh i mean they can not answer your questions if your not there for them to talk to...they are not their to wipe your [censor]! i think travelocity is for smart people, anyways seats on flts are not gauranteed i mean i have booked flts through the airline and have not gotten the seats i need. as for travelocity giving you tkts to a show...i mean really? they dont not offer shows on their website why would they give it to someone like you? they gave you 50 off of travel what they are used for. i think that was pretty fair...anyways love travelocity the people are amazing, i always have a fantastic time no matter where i go. i think everyone should use travelocity! :)

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Frank K
,
Jan 19, 2008 5:01 pm EST

Travelocity's salient feature is their arrogance not that you should expect anything better from a lawn ornament. Their attitude distills to taking a customer's money and ignoring the rest of the transaction. Misspelled names that create difficulty at the airport ... that is the customer's problem. Seating difficulties with the airline ... at least you got in the plane. And the all time favorite: "it has never happened before but we will investigate." Spend you money someone else. These folks need another calling.

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Ken B
,
Apr 17, 2007 8:26 am EDT

Hello,

I found you website while browsing for Travelocity complaints and I was amazed to find so many complaints! Well, here is mine. Please add it to the growing list.

I am deployed to the Middle East in support of the War on Terror. I left the US in early February for a scheduled tour of 6 months. My wife Sheila was due to deliver our 2nd child in early April. In preparation for the birth, she bought a set of tickets from Travelocity to fly from Bahrain to Virginia on 4 April and returning to Kuwait on 11 April. The total cost of the fair was $1400 USD.

Travelocity said they would mail the tickets to me immediately (this was 3 weeks before the flight) and that I would need the tickets as proof of purchase. Logically, the question was asked "what if the tickets don't arrive in time for the flight?" The issue was that the only mailing address I have overseas is a FPO address. Travelocity stated that if I didn't have the tickets I could pay $100 USD and have replacement tickets printed out at the airport. No big deal, it's worth the money.

So I arrive at the airport in Bahrain 4 hours early and go to the Gulf Air counter. You guessed it- no tickets in hand, no flight, period. So I get on the phone, my wife gets on the phone and we commence the complaining process. The first call to Travelocity reveals an agent THAT DOES NOT SPEAK CLEAR ENGLISH, so we asked for a supervisor who ALSO does not speak clear English. Long story a bit shorter, they cannot help me out. They told us that we could buy a one way ticket to Frankfurt, Germany and sort out the rest with US Airways there. They also said that US Airways WOULD honor the $100 USD replacement fee since they are a US carrier.

So I buy a one way ticket for $500 to get out of Bahrain and start my trip. I asked my wife to make some phone calls while I was in flight to settle this and save time. I only had a couple of hours layover in Germany, so time was precious.

When I arrived in Frankfurt I got on the phone and she told me we were still out of luck. US Airways said the same thing, no tickets, no flight. I was now stuck in Germany with no flight home. In addition, our new baby boy Owen has gone into Intensive Care due to heart/respiratory complications. My scheduled trip had now become emergency leave.

At the ticket counter in Frankfurt I met and AMAZING German woman who was willing to work with me on this issue. She tried and tried to honor my standing reservation, but her computer system would no recognize my reservation, payment method, etc etc. The bottom line was that I would have to buy a new fare-again. The cost? $5000 USD just to get home! I don't have that kind of money...

So she tried a different way and was able to lower the fare to $1200 USD. So I bought the tickets and got home.

Now comes the frustrating part of the story- dealing with Travelocity. Again we call to see about a refund. We get the run-around. They said write a letter to the customer support department and explain what happened, include proof of purchase etc etc. The people we called spoke in a heavy Indian accent, so I asked where were they located. They said in INDIA? It must be cheaper to hire people there than in the US, but I bet every dime they earn stays here. That is not the issue here though...

The dispute is ongoing. I doubt that I will see a dime in refunds, but this will be the last time I book anything through Travelocity. I have informed everyone we know and warned them not to be seduced by the low fares, it's not worth the risk. I have also forwarded this letter to our local newspaper in hopes of getting the ball rolling on some media attention.

On a positive note, our son Owen is doing much better and will fully recover. He should be home in a couple of weeks. I will be returning to the combat zone once he is discharged from the hospital.

I don't have to tell you that I booked return tickets through someone else...

Thanks, and I hope this helps.
Ken B

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12:00 am EST

Travelocity hotel reservation at travelocity was a mistake!

Using Travelocity to book hotel reservations in Hawai'I was a mistake. When we needed an extra day on our package, the hotel confirmed the reservation but told me only Travelocity could book it. When I called Travelocity, they couldn't find the reservation and told me they couldn't book it. When I complained using their "Guarantee" service, I received an automated email message referring me back to the same phone number I had just called earlier. The best part is, I waited until arriving at the hotel and extended the stay on my own. I learned my room cost $25 a night LESS than the Travelocity "special" rate. i.e., it cost me $175 more to use Travelocity.

Needless to say I won't book through them again.

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michael eldridge
,
May 26, 2007 5:54 pm EDT

Travelocityis a ripoff operation.

I had to cancel a hotel reservation in Bangkok 2 months prior to arrival date. The hotel cancellation policy was to charge $25.00 or one night room rate. Travelocity charged me for the full 4 night booking that I made. In my opinion, nobody should use an agent like Travelocity.

Mike Eldridge

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Travelocity - website misleading price quotes

I am writing this letter in order to complaint and make others aware of the misleading price quotes given by the Travelocity website. Last year I was unfortunate enough to fall prey to this misleading price quotes twice. Both times, I had situations where I was purchasing a airplane ticket last minute, and was on a hurry. I searched their site, and found...

Read full review of Travelocity and 17 comments

Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

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Travelocity contacts

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