Travelgenio — not refunding canceled jet airways flight tickets
I have been trying to get my refund from travelgenio for my jet airways cancelled flight tickets (booking code 5JVH2I and 71CKKG). Jet airways mentioned in the email that they have processed the refund. Every time I speak to a travelgenio customer care, they say they are still awaiting for a refund. I was assured that I will receive a full refund if Jet airways cancels even a single flight out of my whole journey but nothing has come my way. I have almost $2000 stuck with them.
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