Travelers Insurance review: Incompetant

I sold a home insured by Traveler's last December. I never received the refund on the 6 months of the unused policy. I forgot about it until got a renewal notification for that same house in May of this year. When I called I was told it was a computer glitch and was now taken care of. But it wasn't. It took weekly calls until July until it was finally canceled. Still no refund.

I have been told every week for the past 2 months that a check was in the mail. Last week my patience was expired. I was very irate and was told, "This time the check REALLY is in the mail." 6 days later I received a letter confirming the policy was canceled. No refund check.

I was told on every call and email since May that it was a temporary computer glitch that just happened that was causing the issue. That is a lot of computer glitches over 4 months. I suspect, but do not know, they have replaced the CS reps with AIs that are lying to me and taking not action on my behalf. So far I haven't been able to to get any action and am now trying the Georgia Insurance Commissioner.