Travelers Insurance

Mr. Floyd H. Lewis an 87 year old veteran home was damanged from a hot water heater exploding around 9/1/2018. I Alton G. Jones, at [protected], Mr. Lewis's Nephew is writing this complaint on Mr. Lewis behave and is the one who reported the hot water heater incident to Travelers Insurance Company. Travelers Insurance Agent Mr. Sean C. Murphy ( he can be contacted at (757)751-3618 email smurphy6@travelers.com (his supervisor's name is Ms. Kimberly M. Blake at (757)268 2317, email kmblake@travelers.com) conducted an estimate of around $9000.00 for the repairs. During a Contractors inspection mold was found under home and Mr. Lewis was placed in a hotel on 01/01/2019 as Service Master of Chesapeake (757) 745-4243, conducted the process of removing the mold took about 5 to 6 months or more. The inside of the home repairs is currently still unfinished and won't be until 4 to 6 weeks from 9/7/2019 according to Service Master of Chesapeake. Yet and still Travelers agent Mr. Murphy gave Mr. Lewis a three day notice to move out the hotel at (757) 502-7300, room 107. He has no where to go because he is independent. The entire job is going well as it should be at no fault of any party. However, Travelers agent Mr. Murphy informed me three days ago that Mr. Lewis stay in the hotel have reached the policy limit. We beleive we should have been informed that we were reaching a limit about 30 days ago so we could prepare for this move. Mr. Floyd is requesting to remain in the hotel 6 more weeks until the repairs are completed as informed by Service Master of Chesapeake that it would be. Thank, you and we need action fast on this matter because we were told to move out 3 days ago with the exit date being 9/8/2019. For Mr. Lewis, Alton G. Jones. If there are any questions on this matter please contact Mr. Alton G. Jones by email [protected]@yahoo.com or by phone [protected].