Travel Advantage Network
Reviews and Complaints

Advance travel network called us October 2022 and said they could rent our vacation rentals out in 30-60 days but it may take up to 120 days. They told us they needed the weeks for a big convention in Las Vegas at the grandview which is a timeshare we own. We never heard from them. Called in January and they said they were still waiting for offers. This did t make sense cause they said they needed the time for December. They took $1960 from us at the initial call. In March we contacted them again and they said we couldn’t get a refund for a year. So now October of 2023 we call and they still refuse a refund and say the only thing they can do is continue to market the property. Unfortunately I do t believe they do anything but steal peoples money and feed them a bunch of bull to continue to keep money. This is a telemarketing company who is robbing hardworking people of their money offering things that are never going to happen.

On 8-8-22 I agreed to a contract with RCI to rent my timeshare vacation property involving 6 weeks at a cost of $3,000. On 8/9/22 I decided to cancel within 10 days for a full refund. I made many attempts to cancel through e-mail via customer support, but each attempt was unable to be sent due to an ERROR and I was told to try again later. I tried various times for 2 days. Each attempt was met with an error and I was unable to contact Advanced Travel Network. I went to the Post office on 8/9/22 and sent them a written certified letter stating my intent to cancel to the address provided to me. My certified letter did not get accepted and no one signed for my letter at this address. I have documentation of this.

We signed up for this plan thinking we would be able to take advantage of travel with a place to stay that would be clean and available. Since we signed up 8 years ago we have Ben able to stay at three places. All three places were very dirty and not up to par. We have tried to cancel our subscription/timeshare (although they say it is not) to no avail. They call and berate and tell us we owe dues when we have clearly ended our relationship previously. Was told we could end our relation ship at the end of last year. When we did they just stated well you can’t and you owe us Dues for this year. Can someone help?

since 15 jan. of 16 i have paid $6, 442.84 to sundance vacations. after a high pressured seminar with employees who would not accept no. tried repeatedly to get out, to no avail. i just want out. now will continue to be charged $29.92 a month for the rest of my life. will never use this. after calling several times, could not get past the sales rep. account #65-w-297725. this all started by going to a christian concert in pittsburgh by a solicitor saying i won a trip. never received any such trip.

After scheduling a vacation in Palm Springs with TAN, and paying for it almost 2 years ago, TAN cancelled the vacation as the location was closed due to Covid.
They kept the money and gave a credit. Then confiscated the credit with an arbitrary date in the middle of Covid travel concerns and closed borders this year.
This money, by California law, should have been refunded. Instead I allowed them to make it a credit as I expect to travel next year with them once Covid variants are less an issue. They should never confiscate money paid to them for a vacation they could not deliver upon.
California Attorney General Consumer Protection division has been contacted.

I had a vacation booked through Tan. During the pandemic, which was cancelled by the condo . Tan never called me to inform me the reservation could not be met. I called the condo directly two days prior to leaving and was then told by the condo that I could not be accommodated .

I called Tan and told them the condo would not allow guests . I asked for a refund. I was denied. I was offered a limited credit, with destinations and time restrictions . I will soon loose my money. I was offered international destinations during covid which are impossible to use or a stay at the jersey shore in January. The rep (Lakendra ) was so nasty over the phone . It's misleading to even put this company under the category of hospitality.

The way this package and "commitment" is portrayed is no were near the actual experience.

I've received a notice from a recovery agency, stating i'm owing tan the sum of $198.00. I have absolutely no idea what this about and I am very annoyed with this notice. Tan / sundance vacations are not being very forthcoming with their information and they're trying to get money from me any way possible. I have never used any of their packages yet they insist I must pay?!

TAN greatly exaggerates what they have available and when it's available. not to mention it seems from others experiences that the properties are run down and dated in most cases. We tried to book a vacation - gave a two month window a YEAR in advance and there's ONE property in a 500mile radius of where we want. No way. No way at all. That's the way it's been every vacation since our first. When we booked that one the place looked great online. Get there, the couch is broken and uncomfortable. The screen door to the patio is falling apart, there are stains everywhere, the doors to the range are broken (i fixed them), and generally it looks like they furnished the place by going to goodwill and buying whatever they could.

it really is not even close to what they said it would be. The value isn't there either... we did calculations and could have gotten a nicer place for the same amount (remember you've paid for each vacation, AND have to pay a booking fee, AND upkeep fees each year.

Yea stay far away from this scam. It's not worth it. Save your money and go on a better vacation.

After my husband convinced me to go to this presentation in exchange for a free Vegas package, we ended up with a vacation package/time share we cannot afford. They threaten to ruin our credits for late or missed payments, they call at anytime any day to collect payments. The vacation package is promised to be paid for through your purchase but some of the properties have hidden fees which turns out to be more than a regular vacation. In addition the free Vegas package is not free it cost less to book it on your own. I would like to get out of this trap. You attend their presentation, you turn down the offer to purchase but they wouldn't let you leave, they keep sending different bosses with different offers eventually making it look affordable promising to work with you until you cave and left with no way out.

My husband and I purchased what we thought wouldt be a good vacation 'time share' with this company. We were told many times throughout the sales process that our monthly fee would never increase when in fact the charges increased to 5% each year. We were told we would never have to pay maintenance fee and they started taking out a monthly maintenance fee from our account without notifying us or us agreeing to or signing off on it. They told us that we would pay a flat fee of $9000.00 and when in fact it would cost us over $12, 000. They did a credit check with out our approval. They never informed us that Florida was constantly "in season" in order to book a vacation there it would cost another $30/a day to rent! They lied to us and scammed us 100%. I want a full refund of my monies paid or I will proceed with legal action.

My wife and I bought 13 weeks/vacations from them for about $3600 like your traditional time share. We were told that to exchange, you would either pay $0 or $99 depending on the time of the year. Whenever we went to book, they said it was peak season and tried to charge us about $600 to use one of our "free weeks". We tried several times and then just gave up. However, every October we would get a call from Customer Service saying that we owed our Maintenance Fee - $345. We would say "we haven't used it, just cancel it". However, we couldn't because we owed the money first. So, like idiots, instead of fighting it, we would pay and ask to have us cancelled. The following year, we would get a call again and have the same argument. We have done this run around for at least the last five years. TAN is a scam that you can never get out of and they don't deliver on their promises. Stay as far away from them as you can.

What my husband and I thoght to be a great vacation option from travel advantage network (tan) has been nothing but a scam and rip off. For 1 year we have paid for this package never receiving the "so called" free cruise that was used to lure us to purchase their package. Now we are being told we owe them money for monthly service fees. No notifications have been sent and only a phone call with a rude agen informing us that we must pay. To top that we were never told that a loan was done for the package. To date no one has called to address our concerns... Do not do it you will regret it!

I know for a fact this is not the first complaint of TAN. Their sell on their vacation packages were all about the luxorious resots/condos they offer for such low prices. However, no matter when I try to book vacations with them, nothing is ever available. You're only allowed to book one year in advance and even at that point there's barely anything available. Alot of their condos in which they have links to pictures and amentities for say "photo may not reveal actual picture of resort." What kind of scam is that? They can just find any random picture on the internet of a resort and post it next to their resort name. Like I said, 'm by far not the first complaint of this company. They have ripped off and scammed many people in the US by pressuring and bullying them. I personally bought a low package that I could afford but am tired of the constant availability issues they claim would not occur.

We purchased 30 vacations from TAN in2007 for 12, 000. Each vacation is for a one bedroom condo for 1 week in a variety of locations. Our sales pitch was given by a company inCincinnati named Smart Travel. We were told that the accomodations were 4 star properties and that they had " lots to choose from in the south Fla east coast area. ( these weeks cost $ 309 ea. in season plus we pay a 340. annual maintenance fee in Feb.) So far we have taken 7 trips and they have all been below expectations big time except for one location on Marco Island. We've suffered everything from a roof leak over our bed in the middle of the night to dirty rundown units, to huge cockroaches. This is not to mention that there is absolutely nothing in south east Fla. except a crappy looking place in Lake Worth far from the beach. We also have spoken to other suckers who have been disappointed and found that they got the same deal for 9, 000. I would love to get our money back and get out of this "club".