CB Credit and Debt Services TransUnion

TransUnion review: Credit report access

MYuson of Rochester, US

May 27, 2026 2:07 pm UTC

Verified customer

Featured review

Sometime ago I created an account I went in there the following day to freeze my credit history than what I need to unfreeze it. I try to go back in there I can't access. It doesn't recognize me. I talk to somebody in the chat service because the telephone number to call the ring around the roses because you got to give a whole bunch of verbal answers and you gotta keep repeating yourself because their AI is so dumb then a bag of rocks and then I get a hold of somebody she transferred me to somebody else another department, which I gotta repeat the whole process over again can't login can't System is not recognizing it keeps saying failed to recognize what kind of filter recognize when I'm entering all the correct information. Then she said that my account might be suspended but she can't see it so she was transferring me to an other department to get it on suspended why would it be suspended because why because I talk it's S___IT to them. I have no problems with Equifax. No problems with Experian getting in. This is the only one in four months after months I've been trying to get in there.

Desired outcome: Fix the problem with your eight dumb AI fix the problem with the website fix the problem with your app

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mcmailbox@transunion.com

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G floor, 9 & 10 floor, 11 Alice Lane, Sandton, Johannesburg, Gauteng, 2196, South Africa

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