TransUnion
reviews and complaints

Hi my name is Samakhom Sengsatheuane
I had a really unpleasant conversation with one of the customers service rep. His name is joseph the ref# regarding our conversations is [protected]. He was obnoxious and rude. He asked me if I had any credit cards. I told him I had two. Green dot bank credit card and a bank of america card. He kept asking me about the name of the bank. And I kept telling him I have a bank of america card and green dot bank card. I got frustrated and told him not to waste my time and transfer me to a manager. Joseph is obnoxious and full of himself. What gives him the right to act that way? Like I was telling the manager there are thousands of credit cards and mortgage, banks companies that you and are not familiar with. If you ask a customer if he has any credit cards, and the customers gives him the names of the company. The customer is giving him the information he asked for. Joseph kept asking me about the name of the bank and I kept telling him it's called! Green dot bank! And bank of america! He needs to be fired! If he works for credit agency, and does not know who bank of america is. My time is precious and there's so many hours in a day, I don't need to waste my time talking to an embecile who does not comprehend what he is hearing. I do think a prerequisite for call rep would be the ability to hear what a customer is saying, otherwise I would have used other options if I was hearing impaired and requesting braille. I appreciate the manager that spoke to me, when I was transferred. As a businessman, I would have fired him on the spot. Times are hard as it is for a lot of people, and i'll be damned if I let a fool act that way to someone else. Thank you and I will file complaint with bbb better business bureau also.

Transunion lies and tells consumers they do not seek information on Canadians to place on bureaus. They inform Canadians that it is only provided to them by creditors, however this is false information. Transunion Canada pays a third party NEDS Canada to collect judgements on Canadians to place on their bureaus but does NOT pay NEDS Canada to collect the satisfied information on these judgements. Hence, Transunion knowingly provides false information on Canadians by not collecting the positive information once the judgement is satisfied.

I've tried to search my credit record with TransUnion since July 2020, and tried to log in through their website but the credit report showing nothing. After further investigation, they screwed my profile with my sister's profile, eventho our name is totally different. I tried to mail and email them more than 5 times, called their center over 8 times, still couldn't get anything resolved. Called their agent, but seem they're not even talking English to me, and refused to provide any assistant.

In Canada, Transunion pays a third party, NEDS CANADA to collect information from courts on judgements placed on Canadians so Transunion can report these judgements, however, transunion does not pay NEDS CANADA to collect the information on these judgements once they are satisfied, hence, knowingly providing false information on Canadians.

this company is a fraud i told im going record my phone call they said no fast there giving out false reports not checking there so called sources

On 5/19/21 i tried loging in my account with Trans Union on the real Transunion. website where i made my account three yrs ago so i called and they ask me the name of my mascot i dont remember putting that and you answer like three test question so they sopose to went to my nxt test question but they didn't instead i was told i was on the wrong website and to go to service transunion and i ask why they put my account was made on 5 /19/21 i called on 5/19/21 because i was lock out and i told them i wanna put a credit freeze on my account because on the real wed site thats turquoise and yellow because on that site you can add a credit freeze pick what date you want it to take effect and the date you want it remove but trabsunion blocking me from siging in and on that service transunion to add a credit freeze you have to put a pin and trans uniob is not hiding that pin i told them that pin should be hidden how i know yall can see that pin it should be hidden just like my password they doing that so fl can have access to my information and it also says my credit was ran a month ago and i didn't sign anything or applied for anything in years for my credit to be check and i also found out transunion and credit karma did a illgeal credit check on me for the state of fl my last date of employment for my fromer employer Truecore Bahavioral Solutions was on 12/2018 and they have no bussiness doing a credit check or a illgeal background check on me because what i see on trans union is a background check under personal information it has like 10 different address and phone numbers some i used to have and some are not mind and just like it says personal information and thats no business being on my credit report even has AkA Transunion dont want me to log on the realsite to see my real credit report and to add that credit freeze my self now they sent this to me today 5/30/21 on the behalf of the state of fl i spoke to them on 5/19/21 why im now just being sent this like i said it was the state of fl who changed my pin and added that fake bank account to steal my unemployment it was a inside job i been uploaded all the proof it was a inside job and their actions shows all of it on 5/5/21 my information was changed by them aftwr hours to steal my money that why i was locked out my account again i have the audio when i spoke to fl unemployment on 5/6/21 and being given a temporary pin to reset my pin to her when i said stop payment you hear her saying it has already been process and cant be revise thats why that told the police to follow me trying to intimidate me but its not working because ima go where i want and when i want and everytime time they illgeally follow me or stop me they will be recorded because i know all my rights and nobody trying to do fraud in my name but the crooks from fl so they cant put their corruption on anybody's else thats why they be blocking me from my accounts and trying to block me from posting letting the world know what they be doing towards me i was minding my business the state of fl started theese attacks and think i sopose to keep quiet no i will not all because i sued them in 2018 now they gonna have an even bigger one on their hands now and their turn the document to the side so yall can see it says Id fraud

I called the [protected] listed on the email I received from Transunion to enquire about my account. I explained to the customer service agent that I forgot my log in information and had trouble accessing my account despite trying to reset my password on their website.
The agent asked for my email which I provided. He then tells me that he is experiencing technical difficulties and to call back and speak to another agent. I asked if he would transfer me to someone else and he informed me that he was not allowed to do that. I hung up and called back a few times and unfortunately, someone answered the phone but did not respond when I said hello. I tried calling back a few times with no success .

I have worked very hard over the last six months to pay off several thousands of dollars in credit card debt and paid an installment loan off early to bring my credit score up. I have just recently made it into fair score territory on all three bureaus. Transunion achieved this last but at least achieved it. My most recent change was due to a credit card going up $71 dollars and a hard inquiry. This change was a decrease of 43 points. How is this possible? Why have I worked so hard paying off thousands over the last six months to have half my progress taken away by one request for the credit I improved? Why improve credit if it is going to do so much damage to show it off?

On September 22, 2020 that USAD Rural Development recieved information from your company TransUnion record that there $3, 000 (something) charge off. It not mine. I have no idea how it got in my credit. I don't know what company it is. I tried to get a house. They declined cause of this. Can you check it out and tell me where it come from and need to remove it cause it not mine.

Thanks, Cheryl Burton

I DO NOT KNOW WHAT TO DO WITH USA CREDIT SCORE SYSTEM - IT IS HOPELESS
_

I aware of two type of website expose people private information to earn money. Like the white page, my life and those kind of non-sense. I think that is totally criminal backup website. I am 52 years old, have over 15 years working experiences in the working field like office, Advertising, sales, marketing and customer servicing. When I first heard of credit score system I was very exciting about this I think it would be a very good idea. But it is not what I thought. A lot of the credit score company is scam.

The next type I wanted to discuss and complaint about is like Trans Union this type. I used it almost years I still do not know what kind they do to me. For instance, this month I found out my credit report is shown up almost half information doesn't belong to me, in fact is my sibling sister? And how can it be? This is a very seriously wrong doing. Our name even not sound and look the same, I do not know how people can do that. Like the address details, is wrong the addresses they shown is my sister's prior younger age stayed address where I do not know it cause she moved to USA by herself in the years ago. I do not like it. Because this is not careless mistake or look similar mistake, it is someone purposely add it on. So, I called trans union and wanted to update and correct it, but they only offer telephone operator to assist you, and her language is like not very fluent and sound very Asian. There is no way update all this important information like this on phone for 3 hours. And I request she send me hard copies on how to update my credit information so I can have a more accurate credit score to reflex my status. And she said Trans Union do not have that, and yep that is what she said, called every time to update and talk like and deaf to a blind. This is ridiculous. Is it really true?

And we are talking about 3 different credit reports to update and how can it be done smoothly and easily. Please help and provide some information and advise. Because Trans Union it is it, Nothing more can say, just very uncivilized. I still paying nearly $20 every month for 2 years. And just that to check on my husband and my credit score.

Can some perfect people let us know how to make/manage your credit score update in these credit score company, so the information in the credit score will be maintain safe and useful to people?

I was on an internet job board and looking at a job. A notice popped up saying something about a required credit check. I gave the information requested. I was later billed $1.00 by Transunion. I figured I had been scammed but for a dollar I let it slide. Several days later $24.95 was deducted from my bank by Trans union. I called the bank to stop payment but they were un helpful and said it would take a long time and my entire account would be shut down at Christmas while they were doing it. I called Transunion and got one of their robot minions reading from a prepared speech as if they handled these scam reports all day long. He said he would cancel my "account" but the money was theirs. So besides scamming me out of the money without my consent they have not delivered their "product" after payment in full. I did not apply for the job. I get free credit Karma reports almost daily. My score is around 800. This is organized fraud and I assume the government will eventually shut them down but it is not helping me. These people are supposed to be the honest ones. Apparently they are run by the mafia.

I don't know what your actually doing but it is a dis-serve to me and others. At this rate I will never ever have a house payment car payment and any loan possible. Just so you know I can't file bankruptcy Transunion has never done anything for me except cause problems I can't get a loan to get a better car I have never bought a new car. All I keep getting is these denial letters but I don't blame you for my continually of bad luck but it would be nice to give me a break then again look what you are.

My Makro account was paid in full January 2019.

I spoke to a gentlemen at Makro and he said my account was handed to Munnik Basson Dagama Inc Attorneys on 11 Oct 2018 with outstanding balance of (R2853.00) but the balance given to the attorneys was my original loan amount of R6 457.40? The ITC amount was R2 853.00 as per date 10 October 2018.

I paid the following in December at Makro Wonderboom
9/12/2018 R1 000
19/12/2018 R1 500

Since then the attorneys deducted the following from my bank:
29/1/2019 R 600.00
28/2/2019 R 600.00
28/3/2019 R 600.00

I stopped debit order due to a Dispute? I went to Makro Wonderboom but Neither Makro Wonderboom nor the Attorneys can assist me is this regard.

Can Transunion please assist with this dispute? My Makro account was paid in full in January 2019.

Jeanmarie Visagie
ID [protected]
902 Pretorius Street,
Arcadia
W [protected]
[protected]

April 29th 2019
From: Alvin D. Toney Sr.
3412 Laurel Leaf Drive
Orange Park Florida 32065
To: Office of Ms. Ashley Moody
Florida State Attorney General's Office
Citizen Contact Form /Citizen Complaint

Ms. Moody
I am writing in response to the letter you received from Mr. Phelps of AT&T (under AG Pam Bondi's Office). The matter remains unresolved. The assurances made to my wife Felicita and I by AT&T's representative Mr. Bauer in September 2017 remain unfulfilled. I have not received any calls from AT&T with regards to this matter. Also I have called Mr. Phelps Office Four times and have not received a response to my calls. There response has always been " He's in but not available at this time and we will have him call you back" which he never does even though he indicates that he has in response to my previous letters of complaint (when he's responded to Ms. Bondi's office).
Further the amount owed to my previous wireless carrier Verizon is $2, 226.00. Which they have now sent to collections has had an adverse affect on my credit rating .
We were told on Sept 17th 2017 by Mr. Bauer that the monthly cost of our four phones would be $150, 00 per month it is in Fact 275.00 per month. Also our previous Verizon phones were never returned to Verizon and our outstanding bill for service was never paid to Verizon as told to us by Mr. Bauer.
Further the phone number given us by Mr. Bauer of 508- 845-0705 is not in service.
I look forward to a call from a representative of AT&T to resolve this matter ASAP.

Thank You
Alvin D. Toney Sr. & Felicita Toney
[protected]

To whom it may concern
I have been trying to reach out to Transunion for assistance with login details without any effect. I am subscribed to Transunion yet I am unable to access any reports online and it's very difficult to get through to their call centre operators. I am very frustrated and really don't know how to proceed from here. I even wrote on their twitter handle without any response or at least acknowledgement.

Regards,

Cornwell Ncedile Mpumela

In October documentations was sent to TransUnion to remove judgement and an email reply said they are working on it, time goes by no feedback, then contacted them and they say they need a document said that the account is paid in full before they can remove.so an email confirming the account was paid in full was sent and time goes by, again phone them and the excuse was they need an invoice/receipt from the person that has then the judgement before they can remove it, so and so a document that reveals everything is been paid up was sent to TransUnion.and wait again phone TransUnion and then they say the email confirming nothing is outstanding and paid in full is not good and that they need it on a letterhead, confirming .i tried to explain the lawyer that did the judgement to not want to provide a letterhead document and that they have all the proof they needed to remove the judgement . Transunion do not want to assist even if all the evidence are presented.it is pathetic

Good day,

The Company I represent as legal adviser, Health Solutions Africa - South Africa (Pty) Ltd, rendered services to the debtor, Endless Life Group (Pty) Ltd and the debtor has not paid us for 5 months' services rendered (April - August 2017). We are not credit providers, but deliver tech and software solutions. We have requested that the outstanding amount be paid and if within a certain timeline, we would have offered a decreased settlement amount.

I have written Notice letters of overdue payments, Letters of Demand as well as Acknowledgement of Debt documents, which the debtor agreed to sign, but never did. This ongoing communication timeline is form August 2017 - July 2018. We contacted them again and wrote another Letter of Demand and sent it via registered mail, as well as hand delivered the Letter, receipt acknowledged by them April

Said Company is still registered under CIPC, but is undergoing a deregistration process.

I wrote them a letter, as required by the National Credit Act, advising them that we will be blacklisting them within 20 business days, which 20 business days has now lapsed, for which I received a read receipt report. (27 July 2018)

I look forward to receiving your timeous response.

Michelle Davin

@TransUnion gets away with the most illogical credit scoring system and it really needs to be reformed. Just checked credit karma - while my Equifax score remains the same, @TransUnion score decreased 17 points because 5 credit balances DECREASED and one very old account was removed. Huh? Only in this country do you get a better credit score when you max out your credit and do not cancel credit accounts. It makes absolute no sense - it is all done by computers not humans and

I called Transunion on 7.8.2018 to get my credit report, upon viewing the report I noticed that it stated that I was on Debt Review and also had different employer details for me, I call back and discussed this with the consultant, and I stated that when I got my report earlier in the year (April) there was no issue and everything was correct so how can this now appear. She advised that she does not know and I should log a case. Two cases were logged with 2 different references numbers and I sent thru all the required documents I was advised that it will take 20-21 bus days for it to get resolved.
After not getting feedback I called back on 17.9.2018 consultant advised that there was a system problem and it did not remove the listing from my report so she will escalate and I must call back in 48 hours.
On 20.9.2018 i called back, the consultant named Buhle advised that there was no feedback and she will escalate, i must call back in 48 hours.
26.9.2018 i called back and spoke to Pride, still same information given to me, after putting me on hold and referring to the team leader she advised that the matter will be resolved by the end of business and an SMS will be sent to me and of no SMS received then I should call back.
No sms was received so this morning (27.9.2018) I called back and spoke to Caroline, she advised that they now require some other document but she not really sure what document it is she referred to the team leader Ahmed and I must call back, I asked what time frame and she said she did not know as she does not know when feedback will be available. I asked whats there process for complaints as i was nit happy with the service and she advised that they did not have a complaints department. She was very aggregate and had no service standards.

This entire process is extreme frustrating and no one can assist in a solution. I need some one to resolve this and get back to me.