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1.6 12 Reviews 94 Complaints
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TransUnion Complaints 94

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6:18 pm EDT

TransUnion my credit score

I paid off Two Jaguars and a House with credit score at 780. upon paying the house off my credit score dropped to 676 and I am totally confused with how that can occur without any late payments ever on any accounts. I proceeded to contact TransUnion who in turn told me that my mortgage company said that I was latewith my last payment, which was impossible due to the fact that I paid the house off completely before the last payment was due in that month.

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3:41 am EDT

TransUnion inquiries still not removed after logging a dispute

I had logged a dispute with transunion close to 2 months ago for un authorised inquiries on my report. It had past the 20 business days that was a month ago and when following up I was informed they have escalated to have it removed manually as there was a system error. I followed up a week after again and got the same update it has still been escalated. My credit score has dropped as a result of this unauthorised inquiries this had to be removed after my dispute and you people are not doing your job why have you still not removed it its 2 months later after my dispute and I am really passed off. Please help in removing this urgentoy.

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7:06 am EDT
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TransUnion getting credit report and score

They are always saying get your free credit report but when you go to sign up they ask you for a credit card. What if you have bad credit and don't have a credit card. When you try to calm they never answer the phone. I think you should have better options do it us easy to access your credit. It's terrible when a company you are trying to get credit from you can do it in a minute and you can't even get your own report. Pretty bad.

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1:46 pm EDT

TransUnion credit score

For the past 12 months I have faithfully watched my credit scores fluctuate up and down. I paid off all creditors April 2017. My score, slowly rose to a 670. I unfortunately lost my job and was forced to file bankruptcy. My score dropped again to a 656 until Feb. 3, 2018 when it dropped to a 564. I have not attempted to obtain credit from anyone up until today. I have not attempted to do anything regarding my credit. My loan with Fed Loan Servicing was given a year deferment two months ago. Still I have not applied for anything or done anything concerning credit. My score dropped 59 points suddenly. It seems that no matter what I do, Transunion continuously does as it pleases concerning my credit score. In addition, I have been one of the many individuals that have been apart of your failure to protect my information. I want my credit score refurbished back to a 670. I have worked hard and refrained from being in debt to anyone for anything. This seems to be a another practice against Black Americans to establish, maintain, and grow in economics. There is no way you can explain how one incident dropped my score more than 100 points over a course of a year!

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12:59 am EDT
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TransUnion credit report

I just received a new report Transunion you haven't updated my status with them it shows that I still have an account with you is please can contact them to correct this mistake. I think this kind of thing is breaking our business relationship in the future maybe I should report this matter with Credit Ombud if this matter isn't resolved within 20 days.

Percy Makhuba [protected]

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Resolved

Thanks Transunion contacted me and we resolved the matter with them they contact number 0875501929

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10:52 pm EST

TransUnion blocked account

On 12-23-17 I purchased a card at 7-11, it was a transunion 7-11 prepaid debit card with visa logo
Wen I got home I attempted to activate the card and was not permitted. I became frustrated and went to sleep. The following day I reattempted n was denied access only being told I would have to talk to fraud department after xmas. The whole reason I purchased the card was to purchase greyhound ticket online for xmas. After xmas I was approved and within a day or to I was blocked again. This is insane. I also sent in picture of i'd as well as card and receipt. It doesn't make sense I can't spend my own money that I worked for therefore myvl holidays were ruined. Thabz

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3:56 am EST

TransUnion no service.

I complaint at Transition about a blacklisting of Telkom.The lady told me that if Telkom does not react within 30 days, the blacklisting will be removed.Nothing happened.They did not remove the blacklisting.I have register's with transfusion, but it is totally impossible to get into my account to see what is going on.They unblocked my account, give me a new password, but nothing is working.

Somebody bought a cell phone for the 5 time on my name at Telkom mobile.Telkom has done nothing about it although I informed them about the problem.The police at Wierdabrug refuse to do something about it.

All I whant to do is to make contact with someone at Transunion, but invain.

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3:10 pm EDT
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TransUnion customer service

I called the contact center on [protected] and spoke to a lady named mbali who told me several times that she cannot help me. When I asked for a reference number she advised there are no reference number. When asked to speak to the supervisor she stated he was on tea. When asked for her surname she said that she doesn't have a surname. All I wanted was clarity on the documents that I needed to resubmit that was unclear and I was given such pathetic service. If all calls are recorded then i'm sure my call made on 12 may 2017 at 10:08.

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9:36 am EST

TransUnion purchasing report

I purchased my credit report for 9.95. When entering my card info, it shows an error message saying my card number isnt correct. So I enter it again and says the same thing. I then check my bank info and I am charged for both transactions. I call transunion and they say that they show no charge. Call the bank and they say that they will go through because they are already charged. So I call transunion again and they show no charges. I think the error message needs to be changed because it shows the fees on my bank account. So the number isnt incorrect then is it? You have all the info wrong. I feel as a customer that buying your report sucks! One shouldn't have to go through all this bs of trying to do something that should only take a few minutes.

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4:32 pm EDT
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TransUnion credit reporting mortgage | unauthorized charges to my credit card for a monthly subscription

I subscribed for the credit reporting morthedge to a free trial when I was about to purchase a car. After that they started putting $17.95 charges every month to my credit card. I did cancelled my membership last month but there was not any refund from these guys.

Even after cancelling the membership they again charged my credit card for the same amount. These guys should know that this is a case of credit card fraud and I have sufficient evidence and resources to file a legal complaint against these guys.

I tried to call the toll free number they have mentioned i.e. [protected] but they hang up all the time.

I have attached a screenshot of all the transactions they have charged against my credit car.

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chris younts
IBERIA, US
Dec 19, 2020 11:25 am EST

This is a frauudulent mafia run company. There is no legal way to stop them other than to shut them down. They will never ever return the money they have scammed from you.

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11:10 am EDT
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TransUnion tricked me into subscribing to their credit monitoring service

Went to their site to get credit report score. It cost $1 so I had to give credit card info. Two months later I'm scanning my Credit Card statement and see this $17.95 charge, it was going on for two months! They had on their on without me knowing subscribed me, tricked me into signing for their Credit Monitoring Service. I was pissed! To make it worse, it's not easy to cancel it I had to look all over the site! It took me awhile but finally figured out how to cancel!

FIRST you MUST log into your Credit Monitoring Account! And when I did, it took me to a page that showed six option links I could choose from; DASHBOARD, CREDIT SCORE, CREDIT REPORT etc. Actually you can click on any one of them, it doesn't matter. After you do, scroll down to the bottom of the page and under Resources, click "Support" then "General FAQs" then "Payment" and you are there! Click "How Can I Cancel My Membership" and it will guide you through the cancellation process but still begging you not to cancel! After cancelling, they at least immediately sent an email confirming the cancellation. The first descent thing they've done!

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Update by ussclaudejones
Mar 28, 2016 11:21 am EDT

Went to their site to get credit report score. It cost $1 so I had to give credit card info. Two months later I'm scanning my Credit Card statement and see this $17.95 charge, it was going on for two months! They had on their own, without me knowing, subscribed me, tricked me into signing for their Credit Monitoring Service. I was pissed! To make it worse, it wasn't easy to cancel! I had to look all over the site! It took me awhile but I finally figured out how to cancel!

FIRST you MUST log into your Credit Monitoring Account! And when you do it'll take you to a page that shows six option links you can choose from; DASHBOARD, CREDIT SCORE, CREDIT REPORT etc. Actually you can click on any one of them, it doesn't matter. After you do, scroll down to the bottom of the page and under Resources, click "Support" then "General FAQs" then "Payment" and you are there! Click "How Can I Cancel My Membership" and it will guide you through the cancellation process but still begging you not to cancel! After cancelling, they at least immediately sent an email confirming the cancellation. The first descent thing they've done! You can also call [protected] and this looks like a good number.
This info I'm giving is as of [protected]. Because this info applies to that Website as of the afore mentioned date since they may change the Website look at any time!

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Johnny Piver
US
Oct 18, 2016 12:39 pm EDT

10 18 2016 Initial Contact:Aug 29 2016 Filed for applied for job thru a Big box store online. wanted basic info, then a pop up said that some companies require credit report. Since I had worked for company before and was official site figured this was new requirement. As I found out it was a credit report company, and would not give me report without agree to see it for $1.. I gave basic info, then asked for report and did not get it. I was alerted that I have to provide more info. BTW, I did not give CC Card info. Around Sept 19 2016 get bill from CC Card co for $1. PLUS additional 19.95 for Credit Report. I figured better to just pay it, then hassle with CC Report Company. Paid it. My loss. THINK AGAIN. Just today Oct 18 2016 received CC Card bill for another 19.95. I called this Credit Card reporting Company TRANSUNION, [protected] and was not happy I was being billed for a second time. I asked what it was about. I was irate. They said I had subscribed to a monthly monitoring, which I told them I was being ripped off as I never sign up for it. I had only allowed the first report as I thought I was for the Big Box store format. I was not happy and used appropriate wording. I told them I would pay the second billing as they said was required, but to cancel me immediately. MY POINT: Do not supply or submit for credit reporting info as I now realize any legitimate company gets that info anyway even without your knowledge. I was scammed pure iand simple by this lead on insinuating it was part of the job application requirement.

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R
6:17 pm EST

TransUnion credit monitoring/protection services

Worst company I've dealt with in years. Signed up for 3 free months, cancelled five times online and twice by phone and the billing won't stop. Please consider other options before you patronize these criminals. Wait to you feel the joy of having to answer 20-40 questions to validate who you are. Like: How about your mail address and zip code from an address 15 years ago?

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5:30 am EST

TransUnion disputes at transunion

Transunion Reference :TU21051023-[protected] The information on my credit report is incorrect and i am trying to get some of the incorrect information indicated on my report resolved for a while now and nothing is getting done. 1) numerous times i have challenged the report on the transunion website, without any luck. 2) I have sent all documentation required after i have decided to call transunion including an affidavit with my address as well as a letter from the person that i am residing with as our utility bill is in her name. The above mentioned mail i have sent so many times, with my disputes but i keep getting messages telling me to send proof of address. 3)I have accounts that has been settled and closed in May but reflecting as 150 days behind. (Absa Revolving L) The same information is duplicated on my report----so i have twice the negative score. 4)Absa have e-mailed the settlement letter to Tranunion and other credit bureaus. 5)I have bought the credit score for R80 in Septemeber and it indicated that i have good credit record and i was quite chuffed. The next month it went from good to very bad, without me skipping any payments what so ever... I'm trying to sort out my credit report and trying to keep a good credit status, but Transunion is not helping my cause at all.

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11:43 am EDT

TransUnion unauthorized charge

06/20/2015
Point Of Sale Withdrawal TU / *TRANSUNION [protected] CA US

$17.95, this amount is being withdrawn automatically from my account. I have know idea why. I want it permanently stopped
Thank you for your help in this matter!

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10:30 am EDT
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TransUnion unauthorized charges

I went onto the Transunion site to get my credit report. I was informed by the site that there would be a one time charge as long as I canceled the account within 7 days. I went back onto the site the following day to cancel. This morning I found that they have been charging my card since March because the site did not cancel the account. My account was overdrawn due to this charge and I am out overdraft fees. I called Transunion and they REFUSED to reimburse me the overdraft fees because they said that I didn't cancel my account! WHY IS IT MY FAULT THAT THEIR DARN WEBSITE DOESN'T WORK PROPERLY? THIS COMPANY SUCKS! THEY ARE THEIVES! DO NOT DO BUSINESS WITH THEM! USE TRUE CREDIT REPORT.COM. AT LEAST THEY ARE UPFRONT ABOUT THEIR CHARGES!

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harry mann
Brampton, CA
Jan 08, 2013 11:37 am EST

worst company i ahve ever delt with . and the worst of all is i cant deactivate my acoount with them coz some numbers go on long holds and some are not eveen work. SCAMMERS, FRAUD, SHOULD BE CLOSED IMMEDIATELY.

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D
9:48 am EDT

TransUnion low credit score

I disputed my credit score for being dropped from 745 to 690 because three auto dealers ran credit checks last October. I got the full credit report and it had two bad marks. One bad mark for a 600.00 loan I paid off in 4 months in 2010 and the other for a 20 day late house payment I wasn't responsible as my ex wife got a quick claim deed 5 years ago and missed a payment last October. I contacted Wells Fargo and they didn't help me. But the house sold May 1st 2015. I contacted Wells Fargo and they would not send me a statement saying it was sold. I finally hung up on Wells Fargo as their customer service is poor. I will never use Wells Fargo for any banking service. I purchased a new house this last February and had to pay a penalty for my 690 credit score. Recently I purchased a collector's car and had to pay 3% more for the loan because of the disputed credit dropped my credit score to 688. TransUnion sent me my copy of their findings but didn't offer to help I have over 20 excellent reports and those two bad marks lowered my score to 688. The credit score industry needs to be changed to reflect divorces and over 1000.00 transactions and not the 600.00 debt I was dinged for

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wanda santos
New York, US
Jun 04, 2012 9:00 am EDT

all i want to do is cancel my free membership so i don't get charged after the trial date. i was given this website to do so, but can't find cancellation anywhere?

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georgios georgatos
New York, US
May 10, 2012 8:12 am EDT

they have not given me an accurate score rating, due to security reasons according to them ? they have given my personal information to third parties, identity theft has occured

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Vicki Bauer
US
Jul 10, 2011 2:57 pm EDT

It was removed after discussing the circumstances with me.

This year I noticed the same delinquency is still on the Equifax and Experian reports.

But when I contacted them, they refused to remove the delinquency from the other two credit bureaus.

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8:21 am EDT
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I contacted the company www.transunion.com and asked to provide the credit report. The rep told me that if I needed it faster, I needed to pay about $200 for it. I thought about it and paid money, but the rep simply fooled me and hasn’t provided the report. I tried to contact them, but all my emails were returned back. Maybe someone has any idea how to...

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4:41 pm EDT
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TransUnion lie to everyone!

This place is a major scam. I can't believe the government promotes this or the other two crooked reporting bureaus. They have a monopoly and are screwing the consumers. The information they have is not even legit. They are so many inaccuracies. This place does not protect consumers but protects the owners wallets. If you have a problem with their information you cant do anything about it. They will ignore you and the people who work here will make your credit worse.

They also outsource by hiring incompetent Indians, so if you call them you won't understand a word they say. Also who is to say these random Indians couldn't hijack your information including credit card?

They charge you for things that are free. And mess up your credit because of their incompetence and greed.

These are the people we turn to in order to protect us? what a joke! Protect yourselves because clearly these credit reporting agencies don't care!

People should not trust credit reports! The whole system is a greedy scam!

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3:33 pm EST
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January 5, 2013 Revised I. Largest data theft and computer hacking And intellectual property theft in history In 2000, cliff mortensen contacted bruce macleod of hennigan, bennett and dorman (now mckool, smith, hennigan) in los angeles, ca to represent him in a wire fraud and data theft/hacking lawsuit against trans union llc of chicago, il and acxiom...

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5:36 pm EDT
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TransUnion unauthorized charges

on July 6th I ordered a free credit report. On July 22nd I called and closed this account but here it is September 24th and I have been charged $14.95 the last 2 months. When I called again today the guy told me that they offered me another free month and I accepted-this is a lie. I want this to be known and try to get my money back.

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About TransUnion

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TransUnion is a leading global provider of credit information and risk management solutions. The company has been in operation for over 50 years and has established itself as a trusted source of credit information for consumers, businesses, and governments around the world. With a presence in over 30 countries, TransUnion has a deep understanding of local markets and is able to provide tailored solutions to meet the unique needs of its clients.

TransUnion's core business is credit reporting, which involves collecting and analyzing credit data from various sources, such as lenders, credit card companies, and public records. This data is then used to create credit reports that provide a comprehensive view of an individual's credit history and financial behavior. These reports are used by lenders, employers, landlords, and other organizations to make informed decisions about creditworthiness, employment, and tenancy.

In addition to credit reporting, TransUnion offers a range of other solutions to help businesses manage risk and make better decisions. These include fraud and identity management, collections and recovery, and marketing and audience segmentation. The company also provides analytics and consulting services to help clients better understand their data and make more informed decisions.

TransUnion is committed to using technology and innovation to improve its products and services. The company has invested heavily in data analytics, machine learning, and artificial intelligence to develop new solutions that can help clients better manage risk and improve their bottom line. For example, TransUnion's CreditVision Link platform uses machine learning to analyze credit data and identify patterns that can help lenders make more accurate lending decisions.

Overall, TransUnion is a trusted and reliable provider of credit information and risk management solutions. With its global reach, deep expertise, and commitment to innovation, the company is well-positioned to help businesses and consumers navigate the complex world of credit and risk management.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with TransUnion in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with TransUnion. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Overview of TransUnion complaint handling

TransUnion reviews first appeared on Complaints Board on Feb 29, 2008. The latest review Empowering Financial Confidence was posted on May 10, 2024. The latest complaint credit report was resolved on Mar 20, 2018. TransUnion has an average consumer rating of 2 stars from 106 reviews. TransUnion has resolved 12 complaints.
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  1. TransUnion Contacts

  2. TransUnion phone numbers
    +27 112 146 000
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    +267 390 3535
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    +254 203 751 799
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    100%
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    +265 183 4337
    +265 183 4337
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    Malawi
    +260 211 224 257
    +260 211 224 257
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    Rwanda
    More phone numbers
  3. TransUnion emails
  4. TransUnion address
    G floor, 9 & 10 floor, 11 Alice Lane, Sandton, Johannesburg, Gauteng, 2196, South Africa
  5. TransUnion social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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