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TracFone Wirelesssim card not compatible

1
M Nov 16, 2019

I want to go back to my old iphone instead of the Android phone that i just purchased from you. I contacted chat and talked to a man then a woman who stated that my iphone was compatible and had me purchase a Sim Kit for 99 cents. I waiting two days to get it, and when i did, I called in and talked to a man named I think was Chester.

Chester was knowledgable and asked me necessary questions to start me iphone. After several minutes, he told me that my Sim card was not compatible, and that I need to purchase a new one.

I am really upset. I should not have to purchase another one because I was sent the supposed correct one by one of your customer service agents. If the card is not compatible, why is it my fault? I know the cost is mimimal, but I shouldn't have to pay for a new one. Please send me the correct one for free. My phone number is [protected].

Mary Buitt

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