TracFone Wireless

I brought a TracFone wireless and it had apps on it when I put in my code or password, and It locked up and before it locked up when I would put the correct password in it, it would say it was an in availed password, and I call support and the agents I talk with hang up on me three times, when that had told they could fix the problem, so I call the fourth time this time I got a young lady and she work with trying to help she told me that the phone was locked and that she would send me a new phone and she gave me a code and that code would come along with the new phone and that all I needed to do was mail the old phone back so I agreed, that was 2/24/2023 I have not received a phone as of yet, today is March 3,2023, she said it would take two to three business days for me to receive the phone. what is this world coming that employees have to lie to the customers to save face for the companies they work for?

I spoke with 3 service reps, tried the autonated service 2, and even spoke with a manager with customer care. All I wanteded was to activste my phone (both card and phone are trac phone) and have my old phone number back. I was on the phone with the first woman for 45 mins, she activsted my phone and told me she had assigned my old number to me. I called with that phone to a phone I had access to to find out that the new phone was not my old number. The next rep deactivated my phone number and assigned me a new number I thought. Was on the line with her for another 45 mins. For her to do the same thing the othrr lady had done, and to make me late for work due to her saying "im in the processbof completing it as we speak. Just ten more minutrs. They all kept saying. So after I got off work I tried to call my husband with my less than 24 hour old new phone and added service time card, but my call put me thru to calling the customer care. 3 times. So I let it go thru. Then the next rep I talked to handled it alittle better. He said he was putting me thru to a manager. I spoke to him and told him what was going on and and when I finished explaining he hung up in my face.

I have contacted trac phone every day for the last 20 days over a new phone that did not work. I have been lied to, hung up on put on hold and left there told not to call back! I was told the new phone shipped i was told the new phone was delivered I was told they did not have any of those phones was told yesterday I would have it in 72 hrs. I have asked many times to speak with tthe supervisor they told me the were the boss This is the worst company I ever dealt

with Now I wait?

When our cell phone was lost, we contacted TracFone to cancel our service,, but they could not send us a code to verify who we are because our email is changed and we can't access the old address. We have been billed for a year's time for a cell phone we no longer have. We had to purchase a new TracFone, with a new number.

The old cell phone number is [protected]. S/N 008LVPY2194688

I had the LG 236C with no problems. That phone was a 3G, it is no longer usable. I purchased a Tracfone Nokia 2760 Flip on Jan 20, 2023 from Best Buy, $20.00. I called to get my phone number and minutes transferred to the new phone. The plan charge of $99.99 was to be put on my credit card. I discovered that my credit card was never charged. On Feb 9, 2023 I purchased a refill card for $99.99. I went on line and submitted the pin number. It is not working, I can not make any calls or receive. It is giving me the error message of call failed, call limit has been reached. I have spent at least over 5 hours on the phone with you to get this corrected. I would like to have a phone that works, and keep my number plus the minutes that I just purchased. ($99.00) I think this phone is defective. Check your call log to verify.

Thank You

I have new flip phone it was bought berfore xmas it keep locking up and not working. I call service yjey got it working once then it kept freezing up called back ladies told me she would send me a new phone. couple day later got a envolope to send [honr back I did and sent back keep calling and cant get ansewer as to where my phone is. I would have not refilled service if I new after all the years I have had trac phone they where going to jerk me around. I am a heart failure patient I need my an right know dont have one this is bull#&^%

was just speaking with Maria ...i was told by the last cust.rep that i was all set up in system and all he needed was my pin# which i didn.t have at the time.He set me up for automatic call back which was Maria who called .she started by asking me all the same questions and walk-thru that the previous rep did.there were many steps to get to that point and all he needed was pin #.was disappointed i had to go thru all over again as i am not familiar w/my phone or computer usage.she was in my opinion very rude and kept saying she is only asking because the machine said so and she was tired of "you guys" which she voiced more than once! i told her i was not you guys and did not want to cont w/her.been w/out my phone for 2 weeks,issue still not resolved.

On 2-4-23 when I added 500 minutes onto my account, Tracfone deleted all my available text messages. I had 7843 text messages right before I put through the transaction. After adding only the minutes, all my texts are gone. I spent most of the weekend on chat and on the phone with Tracfone trying to get this matter resolved. I got absolutely nowhere. They refuse to transfer me to a "higher up" who might help. Trisha on chat finally told me that it would be resolved & had a call from a "higher up" scheduled to me at 10 am on Sunday. No one ever called me. When I called them hours later, they had to reschedule the call for 5:15 on 2-5-23. Rael did call me about 5:30 & said the texts would be added back after I shut off my phone for 20 minutes. They are still not added back to my account! I have been a Tracfone customer for a very long time. Their customer service is terrible!

I recently purchased a new tracfone, I transferred the data from the old phone 6.7 GB of data and over 9k of text successfully. Today 01-28-2023 when I tried to connect to the mobile data service it would not connect. I called the customer service line and spoke with several agents to no avail. I checked the tracfone service app for my new phone and the GB's and text both are 0. The last agent I spoke with said someone would call me back in an hour, so far I have not heard anything from tracfone.

Trying to transfer my phone number from an old TracFone to a newly purchased TracFone. I have been on the phone for a total 3.5 hours for a total of three phone calls. I was transferred a total of about 5 or 6 times.

All I am getting is that "I can't help you because of system error" & call back tomorrow & we'll try again (NO!), or you need a new sim card from Verizon. Verizon didn't help me because I'm not a customer. I like your prices, I can't afford Verizon. I am on a fixed income & cannot afford much else.
I'm done. I am going to cancel my account with TracFone if I cannot get my number transferred.
I am tired of this. My data transferred immediately when I turned on the new phone.
I'm sorry for this, but my old phone will not ring & I need to start using the new one.

HELP!
Beverly J. Ellis
[protected]
111 North Finlay Avenue
Battle Creek, MI, 49037

I ordered a phone on 1/5/23 order #[protected]. My credit card was charged on 1/6/23. When I did not receive my phone I contacted customer service by chat on 1/12 and was told the problem was taken care of. When I still did not receive my order, I made another contact by chat and was again told the order would be shipped. When I checked the order status on 1/19 the status still said "pending remote fulfillment" so I called and was told again that the matter was taken care of. When the order status continued to indicate that the order hadn't shipped I called again on 1/20. I was told I needed to talk to someone else and would get a call back. That never happened. I called again on 1/23 and asked to speak to a supervisor and was refused to transfer but was transferred to the warehouse. At first I was told that my order number was not in the system but finally was found. The person I talked with spent a considerable amount of time "researching" the problem and finally asked if I would accept a call back. I said yes and in a reasonable amount of time I received a call from a different person. So I had to start over explaining the situation. I had trouble understanding the people I was talking with, but was eventually told that the warehouse was waiting for the carrier to pickup the order. As of this morning, the order status is still showing "pending remote fulfillment".

I bought a new phone for my son for Christmas, we did not activate the new phone until the 25th of December, after activating and transferring his number he was unable to use the phone at all, could not call text or anything. Called numerous times from the 25th to the 28th to get this issue resolved. Finally on the 28th service was working again, I had been told by the representative he would have service until the 28th of January to make up for the days he was unable to use phone due to problems on the companies end. His phone service was shut off the 19th of January. I have talked to 5 different employees. The first employee 510174 did nothing to try and fix my issue just kept repeating I need to purchase a plan to reactivate service I ended the call with him because I could see he was doing NOTHING this representative took it upon himself to call my phone back (which is not even a tracfone line) from a blocked number told me who he was and continued to repeat what he had been telling me before I ended the call with him, the second told me he didn’t have an ID I do have name if needed also refused to do anything but tell me to purchase a service plan. The third 540341 I believe was told is a manager told me the exact same thing “I’m showing your service has ended how would you like to purchase a service plan, I asked her to escalate me to someone above her she told me she would and I was given ANOTHER call back, which ended up being employee 514531 who I was told is just another manager in that department ignoring my concerns as the first representatives had all done and just said I need to buy another plan. The last I was told was a manager at a corporate level 513453 she was absolutely zero help, just said the same thing. Then told me there was no one above them I can complain to. I have been on the phone for hours since last night and at this point I think I’m switching providers. My son went without phone service for days and when we were told he would have those days added on to make up for those days, it was never followed through and NO employee wanted to do anything but say purchase another plan.

I have paid up service through April with Tracfone wireless phone network, After going through several days of online chats with Tracfone agents about the problem, no service, no solution was provided. I still have no service that I have paid for. I keep getting the run-around with Tracfone. After Tracfone said they were having trouble with their towers in my area, days went by and I filed a report with the FCC for help with the network/tower issues. Tracfone sent an email response asking me to call them (again), which I cannot since I have no service. I reply to their emails but they don't reply to me. They just repeat instructions for me to call them and discuss it, which I cannot and have reminded them I do not have service and that is the problem.

I have since read numerous complaints about them, detailing the same excuses they gave me. I would like a refund of the last two purchases of service plans that I made thinking I was at the end date of previous service, which I wasn't. Now, Tracfone has limited me to emergency calls only, which they did immediately after the FCC report was filed. I think Tracfone is doing this to punish me after filing the report for help. It follows the pattern of other customers who complained and had their carryover days wiped out, or similar hostile actions from Tracfone for complaining. Since I have emergency calls only, Tracfone probably says I have service. But it is not the service I paid for, 60 days Unlimited Talk and Text.

Carol Walters

Please see attached complain letter sent to the TracFone Wireless, Inc.

Attn: Executive Resolution Department

9700 N.W. 112th Avenue

Miami, FL 33178

concerning the fact that I have lost all my carryover talk time, Text and data and after at least 10 phone call to tech support and "higher department", nobody has been able to solve the problem and no news from Executive Resolution Department.

I have activated 3 different models of Samsung phones recently and non of them allow me to make calls out. I can send and receive texts and incoming calls. When I try to dial out I keep getting a recording from the migration support line. Recently, I have done at least 5 chats and phone calls with higher support techs and problem is not fixed. The phone I just activated was purchased from Tracfone and it won’t call out either. Is this a service issue or something I need to do. If someone at Tracfone could actually resolve this issue, I would be satisfied. Otherwise, I will look for another service provider. I just don’t understand what the problem is!

NO BARS SINCE before JAN 2023 this is jan 15, 2023

NO HELP from so-called customer service. they just drop the call, chat, etc. because they won't help. they take your money and run.

this is an iPhone that is 5G capable but no service due to whatever tracfone and verizon are up to.

lots of complaints all over the internet, reddit, etc.

THIS IS AN EVIL CHEATING FRAUDULENT LYING BUSINESS -- lots of lawsuits too.

avoid avoid avoid. FILE COMPLAINTS WITH YOUR STATE PUBLIC UTILITIES COMMISSION AND THE FEDERAL GOV. now because once the republicans control it -- you'll NEVER get any help for sure.

where are the attorneys who sue these evil corporations?

https://consumercomplaints.fcc.gov/hc/en-us

https://reportfraud.ftc.gov

you know why these complaints show as resolved? not because Tracfone/Verizon fixed them but because they timed out.

this is an evil money grubbing, lying, mendacious, corrupt corporation that gives zero crap about customers.

AVOID AVOID AVOID.

I have used Tracfone for 6 years without issue but since Verizon bought them it's been managed poorly. Most recently I have been without service in the Jacksonville FL area for the past 11 days and have wasted many hours with service techs trying to fix the issue. This ship is sinking.

I changed providers and my phone works great again but Tracfone will not release my phone number because they feel I still owe them a month of service. Their system says I owe a month on the phone I never bought from them. The agent was not interested in facts or service history, just reading script to me and quoting policy. This is a far cry from customer service.

Hopefully someone contemplating using Tracfone or Verizon will read this first and keep looking at other providers.

Could never activate the phones that they provided to me as a result of 4 hours with their incompetent customer service clowns then turned into another 8 hours on the phone with again with what they call customer service. It I’m sorry to say that I’ve never seen such a cluster F - - -. Of people not knowing what they were doing. They’re fall will be that no one will make the situation right I’ve even wrote letters to corporate headquarters. Just like the rest of the incompetent boobs at Tracfone the cowards wouldn’t even respond!

On 1/12/2023 I discovered I can't make outgoing calls on my Tracfone. Just says "dialing..." for a while and then "call ended." No connection at all. Tried with several different numbers, all the same result. Turned phone off, then back on, still no ability to call. Called my Tracfone from my landline and was able to connect. Left message but could not call in to get the message. I am able to connect to the Internet.

This is a Samsung J3 Luna Pro. It has become frustratingly slow, and because I've had it for several years, I was ready to buy a new one, but want this issue resolved before I invest in another Tracfone. I have activation until 5/12/2024 left on this phone and nearly 6,000 minutes.

Called Tracfone and spent over half an hour on the phone with a tech rep who said his name was Paul trying to figure out the problem. He said the system checked my phone and everything looks fine. I have 4G connection so the issue is not that Verizon no longer supports 2G.

I had tried to login to my account on my PC using Firefox browser and could not get past the login page. He said he sent an email with a new password, it did not go through. He said he would call back in 15 minutes to see if it came through. Got a call back from a completely different rep. Told her I was waiting for "Paul," she said call backs never go to the same person. I said I already spent half an hour going over the problem and trying various solutions, and that Paul said he personally would call back in 15 minutes. I asked for a supervisor. She said she was a manager and there was no one higher up to talk to. I said I didn't want to waste another half hour or more going through the same procedures we'd already tried multiple times, at which point, without another word, she just hung up on me. Hung up! "Customer service," and a manager, at that. I have been a customer for years and deserve better than this, certainly better than having a so-called customer service manager hang up on me!

I called back and got a third rep named Mary, she tried the same things Paul did, no luck, so she transferred me to another tech who she said could give more technical help than the basic steps she could. This next tech was a man with an accent so strong that I could not understand a thing he was saying. I kept having to ask him to repeat, repeat, repeat, and still couldn't communicate. At this point, having spent close to an hour on the phone trying to get help, I was so upset and frustrated that I told him I couldn't deal with this anymore and would try again tomorrow.

I activated another phone with them [protected] I lost my first # [protected]

text is ok I have accumulated over 1000 minuets on, Ive spent 3 hours troubleshooting wit reps that insist I do the same procedures + 18 times, they refuse to give me any trouble ticket even though ins on their web-site, Ive had this number for over 8 years, I need it. Im actually using up my phone time on the [protected] # Oh yes i purchased two more verizion sim cards, The just updated the Verizion as the only provider.Please help

Regards

barry Tramantano [protected]@Gmail.com