Touch of Modern

So, I went online to check out Touch of Modern's newest collections and ended up purchasing a pair of shoes early in January. Like many of us, I was eagerly anticipating the arrival of my purchase, looking forward to wearing my new kicks. Unfortunately, it's been a couple of weeks and I still haven't received my order.

I contacted the customer service line and was informed that there was a labeling issue that caused a delay in the delivery process. I was pretty disappointed to hear this news but tried to remain patient and wait for updates. It's been over a week now and there's still no proof of my package being sent out. The tracking number I received doesn't indicate any updates, apart from mentioning that the package was delivered on February 2nd.

The team at Touch of Modern has assured me that once the package is handed over to Canada Post, the tracking information will be updated. However, I'm not quite sure what to expect at this point. To add insult to injury, Touch of Modern had the audacity to offer me a mere $15 discount for the total $30 delivery cost. To be honest, I'm not too thrilled about the offer considering the cost of the shoes and the overall level of frustration I'm experiencing.

At this stage, I’m not sure if I even care if the package arrives or not. I’m disappointed with the experience I’ve had so far with Touch of Modern and don't trust them enough to make another purchase anytime soon. In fact, I’ve already deleted the app. It’s a shame, really. I was looking forward to a better shopping experience, but unfortunately, it turned out to be quite the opposite.

If you're considering making a purchase from Touch of Modern, it's important to approach the decision with caution. While the company offers a range of interesting and stylish items, there are a few key things to be aware of before you part with your hard-earned cash.

One issue that many customers have faced is the lack of clarity around refund policies. Touch of Modern does not always make it clear which items are non-refundable, which can lead to disappointment and frustration for shoppers who discover this fact only after making a purchase. This is something to keep in mind as you browse the site and consider adding items to your cart.

Another concern is pricing. While some of Touch of Modern's products are certainly unique and innovative, many can be found elsewhere for a fraction of the cost. It's worth taking the time to shop around before settling on a purchase from this site, as you may be able to find a better deal elsewhere.

Perhaps most troubling, however, is the company's apparent lack of concern for customer satisfaction. Multiple reviewers have reported negative experiences with customer service, with some feeling that the company cares more about profits than happy customers. In particular, some customers have reported difficulty canceling orders, even when those orders have not yet been shipped.

For example, one reviewer shared that they had purchased a wallet that they needed in time for a specific event. When it became clear that the wallet would not arrive on time, they attempted to cancel the order, only to be told that it was non-refundable due to being on sale. However, the company did not actually have the item in stock and needed to order it from elsewhere - meaning they could have canceled the order before the sale ended. In the end, the customer ended up paying over $40 for the wallet, only to later find the same item at Walmart for just $12.

Overall, it's clear that Touch of Modern has some issues to address if they want to win over the hearts and wallets of potential customers. While the site's sleek design and unique inventory may be appealing, the lack of transparency around refunds and pricing, coupled with reports of poor customer service, make it a risky choice for many shoppers.

When I stumbled upon Touch of Modern's website, I was excited to find a flash offer on a few watches that I've had my eye on. Without doing further research on the company, I proceeded with my purchase. However, I soon realized that this company operates differently than others I've dealt with in the past. They don't have any physical inventory in stock, so they take your money and provide a shipping date that could be weeks out. I became skeptical of whether the watches they were selling were authentic, and I worried even further when I tried to cancel my order before it shipped, but didn't receive a response.

After doing some research, I found that other watch sites offer the option to cancel orders before the item ships and don't charge your credit card until the order has shipped. I regret not doing my research sooner before making my purchase.

Thankfully, Touch of Modern's customer service team is responsive via email. After reaching out to them about canceling my order, I received a response from a supervisor who promptly refunded my money. However, I couldn't help but feel hesitant about dealing with a company that operates in such a way. In my opinion, a company should stand behind its products and have a clear return policy, as well as transparent information on their website about their business practices.

Overall, while I appreciate the prompt response from their customer service team, I personally will be hesitant to make another purchase from Touch of Modern.

Touch of Modern claims that there was fraudulent alert on my account.
But they charged me $15 at my credit card.
It took me almost 2 weeks of waiting for my order and now they closed my account and charged me $15. They wasted my time. I thought this is a decent company but NOT. They further said that they voided my credits.
I will never deal with this fraudulent company again.

Never deal with Touch of Modern. They don't give you clear and valid explanation and just rip you off!

The company Touch of Modern sells not very good-quality stuff and didn’t react properly to questions and emails. I have asked to tell me more about one item, but the online agent reacted very strangely and I got very unsatisfactory and rude I would say response. It was already unpleasant to deal with them, but I haven’t bought from them. I only needed more details. It was the last time, when I tried to speak with this staff.