Canada - M6H 1Z5
JUST WENT I THOUGHT I HAD HEARD EVERYTHING. TODAY I LOOK AT MY CREDIT CARD AND GUESS WHAT ANOTHER CHARGE FOR A PRODUCT CALLED CLEANSEPRO1-[protected] WEBSITE MYTRIALSUPPORT.COM. I CALLED THE NO AND YOU WILL NEVER BELIEVE WHAT I FOUND OUT!!!FIRST I HANG ON FOR ABOUT 25 MIN A GUY COMES ON AND SAYS HELLO. DOESNT EVEN IDENTIFY BUSINESS OR HIS NAME. I ASK WHO AM I SPEAKING WITH, AND HE STATED MATT. I TOLD HIM ABOUT THE 78.84 BEING CHARGED TO MY CREDIT CARD AND HE SAYS I DONT HAVE YOUR NAME O/URL removed/
N ANYTHING HERE MAM, BUT I CAN TELL YOU WHAT IS HAPPENING THOUGH. HE STATED TO ME THAT HE HAS RECEIVED SEVERAL CALLS ABOUT THIS SAME THING I WAS CALLING ABOUT AND I HAVE TO GET AHOLD OF THE PEOPLE WHO ARE DOING THIS FRAUD TO ME. I SAID, THAT IS EXACTLY WHAT I AM TRYING TO DO. HE STATED WE DONT SELL CLEANSEPRO SOMEBODY IS PUTTING OUR PHONE NUMBER ON THE CREDIT CARD CHARGES BESIDE THE PRODUCT FRAUDULENTLY. I ASK HIM WHAT ARE YOU DOING ABOUT IT? HE SAID MAM YOU WILL HAVE TO CALL YOUR CREDIT CARD COMPANY AND STRAIGHTEN THIS MATTER OUT WITH THEM.I TOLD HIM I JUST GOT OFF THE PHONE WITH THEM AND THEY TOLD ME TO CONTACT YOU AT THE PHONE NUMBER LISTED BESIDE THE PRODUCT WITH WHICH I WAS BEING CHARGED FOR. HE SAYS WE DONT HAVE THAT PRODUCT MAM, SOMEONE IS JUST PUTTING OUR PHONE NUMBER THERE INSTEAD OF THEIR REAL PHONE NUMBER. I SAID ARE YOU NOT GOING TO DO SOMETHING ABOUT IT? IS THERE AN FBI OR SOMEONE LOOKING INTO THIS FRAUD. DID YOU FILE A COMPLAINT WITH THE POLICE, FBI, OR THE COMPANY THAT IS USING YOUR PHONE NUMBER FRAUDULENTLY? OH YES HE SAID THE FBI IS ALREADY INVOLED I CANNOT HELP YOU MAM. THEN I WENT TO THEIR WEBSITE IMMED. MYFREETRIALSUPPORT.COM AND WAS TOLD A COMPLETELY DIFFERENT STORY BY THE LIVE CHAT PERSON. SHE SAID MY ACCOUNT WAS CHARGED THE 78.84 BECAUSE I DID NOT RETURN THE FREE TRIAL OFFER WITHIN 14 DAYS AFTER I PLACED MY ORDER ON DEC.3RD. WELL I TOLD HER HOW COULD I WHEN I DID NOT RECIEIVE THE PRODUCT THAT I DID ORDER ON DEC3 UNTIL DEC28TH AND THAT I RETURNED IT VIA USPS ON DEC.31 UNOPENED WITH TRACKING CONFIRMATION NUMBER. THE WEBSITE STATED THE 14 DAYS WOULD START AFTER THE POSTMARK DATE. AND THEN SHE JUST KEPT SAYING YOU ARE RESPONSIBLE FOR THE FULL AMT OF THE COLON CLEANSE BECAUSE IT SAID IT WHEN YOU ORDERED IT THAT YOU WOULD BE CHARGED FULL PRICE IF NOT RETURNED WITHIN 14 DAYS. I DID NOT GET IT UNTIL DEC. 28TH I KEPT TRYING TO TELL HER AND IT STATED THE 14 DAY TRIAL WOULD BEGIN 14 DAYS AFTER POSTMARK. I WENT UNDER THE USPS TRACKING SYSTEM, THEY ALREADY HAVE SIGNED FOR AND RECEIVED THE UNOPENED BOTTLE FOR WHICH THEY ARE TRYING TO CHARGE ME WITH? LIES AND MORE LIES IS ALL I GOT TOLD. I ASK HER WHY DID MATT SAY I WAS NOT A CUSTOMER OF THEIRS AND THAT ANOTHER COMPANY WAS PUTTING THEIR PHONE NUMBER ON THE CREDIT CARD STATEMENTS FRAUDULENTLY BLUNTLY I SAID WHY DID MATT LIE TO ME ON THE PHONE 2 MIN AGO. NEEDLESS TO SAY SHE WOULD NEVER REPLY TO THE QUESTION ABOUT MATT. SHE SAID I WOULD HAVE TO PAY FOR THIS SHIPMENT FOR THE FULL PRICE AND SHE WOULD SEND ME A CANCELATION EMAIL FOR FUTURE SHIPMENTS. PEOPLE SOMETHING IS NOT RIGHT AT ALL. IM SICK OF GOING AROUND IN CIRCLES AND GETTING NO WHERE JUST LOSING MY HARD EARNED MONEY. WELL WHEN GOD COMES BACK THEY WILL PAY FOR DOING ALL THESE PEOPLE WRONG BECAUSE IT DOESNT LOOK LIKKE NO ONE IS GOING TO DO ANYTHING ABOUT IT NOW. WHAT HAPPENED TO THE POLICE AND FBI? THIS HAS BEEN HAPPENING TO INNOCENT PEOPLE AS FAR BACK AS AUG. WHY HASNT NOTHING BEEN DONE TO STOP THIS FRAUD? I CANT DEAL WITH THIS ANYMORE IM SO TIRED BUT I PROMISE YOU ALL THIS I WILL NEVER GIVE UP ON GETTING JUSTICE FOR MYSELF AND EVERYONE ELSE OUT THERE THAT HAS BEEN DECEIVED AND CHARGED FRAUDULENLY FOR THEIR SO CALLED PRODUCTS? I DONT HAVE A COLONCLEANSE BUT IT IS LISTED ON MY CRED CARD BILL(78.84) AND ITS JUST NOT RIGHT.PLEASE JOIN ME AND HELP US BRING THIS FRAUD TO A HALT AND SEND THEIR ### TO JAIL WHERE THEY BELONG. WHAT A FOOL I WAS THINKING PEOPLE ARE HONEST THESE DAYS? WELL MOST PEOPLE ARE, BUT THESE PEOPLE DONT KNOW WHAT THE WORD EVEN MEANS!!!
Total Cleanse company is designed only to steal a good hard working families money. We ordered the QUOTE "FREE Trial" that was advertised as "GIVE IT A TRY RISK FREE". There was a small charge for delivery. Ordering this product was very UNfortunate, but the fortunate part was that my wife did luckily happen to notice the very fine print at the bottom of the page that said you MUST call and cancel your order or you will continually be charged $75 or so each and every month for each product. I called and after being on the line for 30 mins got a customer service person. They canceled the order. Well One Month later, we get an email stating that CONGRATULATIONS we have shipped you the order of your COLON CLEANSE. To make this short and bitter, we had to close two (2) bank accounts to avoid extremely dishonest thiefs from stealing from us.
Huge nightmare! I cannot even talk about it without shaking. So much stress, I cried over it. Do not order anything from this company!
I first noticed the add for this product on Myspace. I am usually a real sceptic about these kind of products-results without much effort, it usaully seems too good to be true. Since it did not cost anything but shipping, it was recommended by Oprah, and because of my personal situation, I felt good about it to give it a try. I am engaged, and I needed extra help to make my New Year Resolution come true- get in better shape, and look the best I can for my weeding day. I was hoping to try, test some of the product, and decide which one works the best one for me. I ordered the 5 different trial offers- Total Cleanse, Total Pomegranate, AcaiBerry, Colontox xF, and the Brite Smile, and in addition placed the full price order for Hoodia Water which is supposed to help surpress my apetite.
I noticed how the company tries to trick people into ordering additional items. When you place the item in your shopping bag, the company automaticallly adds their recommendation. You do need to click on the box to uncheck their added selection, or you will be billed for the full price of the second item. I thought that was very neaky-their way of making money. I felt good that I was able to catch it, and avoid that! I aslo noticed the small print about subsciption, which it looked like it was only a phone call away. My plan was to get these products, cancel the subscription to all, test them all out for 2 month- one month doing Total Cleanse with PomClear (Pomegranate), and other month the ColonTox with AcaiBerry, with the daily apetite surpressant, and then place the order for the product that worked. So week after my trial orders came in, I called them. I talked to Karen, gave her all the info that she needed to cancel my subscriptions. I asked for confirmation number, she has told me that it takes 24-48hours, and that I will recieve the email confirmation. Email confirmation was never sent to me. I called again. Oh, yeah, you have to know each time you call that company it means you call them many times a day for days with an hour long holds, and immediate hang-ups. I found another number, and this time talked to Adam, and again went to the whole process of canceling. After that, I was 100% sure that my subspription was cancelled. A month later, after noticing new charges from the company, I started calling again. I say- started calling, because it is a long process. Such a waste of my time, and nerves! It seems to me that my previous phone calls to the company only managed to put my phone number on their block list, so I was no longer able to get their phone to even ring. I was able to find another number where I was able to leave the message, that offcourse that did not do anything. After the trial orders which I have been billed for correctly, and have recieved them all, so far I have only recieved ONE order of the FIVE new unauthorized charges on my statement. I was already talking to my credit card company, and I though that since we are disputing the charges, I need to send the package back. Since I was not able to get to a Customer Service representative to even answer my call, even less get me the RMA(Return Merchandise Authorization) -their prefered way, I had sent back the package as "Return to sender" . After reading all the complaints here, now I see that was a mistake, at least I would have had something for the money I paid. I have no idea if my credit company will be able to get a hold of anyone in that "company" to dispute the charges. So did anyone actually got their money back? As per recommendation of one of your online bloggers, I have sent the online request on the this web page http://www.sflnutrition.com/default.aspx and now I at least have email confirmation that they have recieved my email. This site is a different from the one that I originaly ordered the product from, which is this one
It is all a big nightmare, emotional, and financial loss, and on top of that, I have not seen any results from the product. Since this is obviously not a consumer/customer friendly company, even more it is real a shady one, I started to think about what exactly is inside of those pills. For my safety, I have discountinued using their product completely.
To protect myself from these Florida scammers from even more future unauthorized charges, I reported my credit card as lost/stolen and I recommend you do the same immidiately.
I also got caught in this scam. They at least sent an email confirmation and I found their 800# on all of the charges they put on my card through my online banking acct. They operate under different names and have different phone numbers so it's difficult to track them, let alone know what the actual name of the company is to try and track them.
The first 800# is associated with the Total Cleanse and the second with Easy Body Cleanse Pro. I only ordered a sample of Total Cleanse and then I started receiving all these charges under all these mysterious names. They said they do accept returns and will provide a refund (how much is yet to be seen) if you ship it to: SFL Nutrition, Attn: Returns Depts., 127 NW 13th St., Suite #4, Boca Raton, FL 33432.
I cancelled my "membership" using their IM customer service at mytrialsupport.com. When I tried to call the 2nd 800#, the guy could hear me at first, but when I started asking questions he said he could not hear me and would have to terminate the call in 15 seconds. Be sure to document your IM conversation and the web pages that did not provide disclaimers to report the fraud.
If you're interested in these products, you can find them at online or brock and mortar health stores for legitimate prices from legitimate companies.
DONT BE A SUCKER LIKE ME!!! I ONLY ORDERED a free trial of Total Cleanse.
I was charged alot more and my information was passed on:
Total Cleanse shipping/handeling trial charge of $5.95
Total Cleanse $78.84
Acai Berry Meltaway Tabs shipping/handeling trial charge of $3.95
Acai Berry Meltaway $ 89.31 - ( I never received a trial-i noticed the 89.31 charge on my account, on 12/28 and received the product on 12/29. I didnt have a 14 day trial period)
I TOO fell for that stupid free trial of Extreme Acai Berry All Natural Cleansing Solution. HA! I didnt read the super tiny print on their website. WHICH, conveniently, they have revised to have the tiny print on a green background right in front of your face-where it should have been all along. Lets see, where should I start. ordered a trial, or so I thought, of Total Cleanse and Acai Berry All Natural Cleaning Solution. Unaware, they also charged me a "Free Trial" of Acai Berry Meltaway Tabs-3.95. Hadn't heard of this product at this point. Followed was a 29.95 charge to Fit-Factory.com..an affiliate of Extreme Acai Berry. Next, was a 8.51 charge with a site called pricelimbo.com. Knew nothing of that. THEN, Total Cleanse took 78.84 from my account and Acai Meltaway tabs charged me 89.31 for not cancelling in the 14 'trial period'. The catch is that when you order a trial version of anything, they have these sneaky check boxes preselected -" for our convenience "(YEA RIGHT). If you DONT uncheck these boxes, your information is sent to these companies affiliates and they automatically sign you up. I didn't notice the trial version shipping/handeling charge for the meltaways because it was only a few bucks. But when they take $89 bucks from your account-you notice. When your account goes negative $150 because of unauthorized charges by internet companies who will slip through every legal hole they can they can do get you for all they can- YOU NOTICE!! I have called all of these places. I was able to get my 29.95 back from fit-factory.com and the 8.51 from pricelimbo.com back. Like I said-they only charges I knew about and ordered was the Acai Berry All Natural Cleansing Solution and the Total Cleanse. I did not order/sign up for all this other stuff! As for the Acai Berry and Total Cleanse, getting through to customer service was a nightmare!!! I got hung up on/disconnected about 5 different times. I was never able to get a manger on the phone, or ANYONE with any authority. I feel so stupid for these people getting over on me like this!! LESSON LEARNED though-never again will I order any Trial Anything!! Learn from my mistake. Im out $178.05, and all I wanted to spend was $10 on Trials! In today's economy, $178 bucks is alot of money to most people! I sure as heck didnt have it when they took it. Make sure you look at your online bank statement everyday! Had a done this, I might have been able to catch the trial charges I didnt know about and cancel in the 14 day trial period. NEVER AGAIN!!!
sending products and unauthorized charges to credit card. Not refunding money and hanging up on me when I actually do reach a live person to talk to. Have tried everyday for the last 8wks to actually get someone to refund money. I have sent back the products they sent to me. Have done everything that I have been told to do but they still will not give me my money back. I get told something different everytime. I have over $250 dollars of unauthorized charges to my credit card and had to cancel my card in order to stop these charges. I hope noone else falls for these products because I think they are scammers.
The only way to get rid of this SCAM is to cancel your credit card! Same as all the rest of the complaints posted here...I ordered the "FREE TRIAL" only to discover that I am unable to take the product due to medical reasons. I called, emailed, requested live assistance...all to no avail!!! When I did finally manage to speak to a "supervisor" she ASSURED me that the order was canceled and a member from the REFUND department would contact me within 24 to 48 hours...the call never came...but an email sure did...stating that my next order was in process and would be sent out shortly. Thus I began the long process of the endless unanswered phone calls, emails and live assistance requests. Therefore, I am reporting them to the BBB and closed my checking account. I am going to post this complaint to any and everyone I possibly can! I will also be checking into filing a lawsuit against them. If enough people would do so...perhaps they would be put out of business which is where they certainly need to be!!! OUT OF BUSINESS!!!
Posted Dec 17, 2008.
For all of you who are getting charged for further shipments of Total Cleanse, the correct # is [protected]. After getting hung up on, I called back & spoke with Nell. She was actually helpful, and cancelled my account. Make sure you get a confirmation cancellation # and that they email you with same. I now have to fight to get the $78.84 charge credited back. Apparently, there's fine print you agree to when you sign up for the trial offer. Good luck to everyone getting scammed with this... Kathy
I ordered the 15 day trial period and paid the 5.95 for s/h.
A couple weeks later they charged my acct. for 78.84. When I tried the customer service number listed on my checking account, it's a bogus number.
After reviewing some of these comments, I found another number - [protected] - it does have a wait time - 20-30 minutes - but I was able to get a live person, and cancel my acct. - also demanded a refund of 78.84 - at first the rep told me I couldn't, cause it was outside the 15 day period, I disagreed and said if they had an ACCURATE AND GOOD phone number, I would have reached them in time, but instead had to surf the net to find a different number to contact these people.
He stated they'd refund my 78.84.
So...here's hoping they do - but this whole thing just caused a huge headache, I now have to close my checking account. DO NOT ORDER THESE PRODUCT...IT IS A SCAM!
I was reading about the scams for total cleanse and the acai berry and i too was scammed i ordered on dec 4th and hadn't gotten anything back except a call from acai berry telling me about the product but nothing about my order and so i called the number they offered for customers to call. for two days i got no answer then it never even rang so i called the number one of the reps called me from [protected] they finally answered and i told them to cancel they said they will cancel the product. i asked for the # to cancel the total cleanse (because they said they could only access the acaiberry account) the number i got was [protected] was on hold for 23 minutes and 11 seconds finally got ahold of a rep her name way Hayley and she said that it hadn't been canceled and she would cancel it now and that i would get a conformation e-mail within 24 hours she said they didn't have the conformation number yet so i could not get it. They request your product# full name and e-mail addy hopefully this works and will help others who are having the same problem. GOOD LUCK!
I signed up for a free trial and this company has been withdrawn money from my account for 2 months for a product I did not order. They obtained my card number for shipping of trial samples of their product and although one account was closed- Acai Berry, they withdrew more money for Total Cleanse. Again, I did not order a monthly supply, just a FREE sample. This is not free.
I didnot request the second product . Never used the first sample @ 5.95 for 60 capsules. I certainly didnot order nor authorize funds to pay for Total Cleanse. If I could afford my diabetic medicine that is where my funds will be. This company does not answer the phone, it makes a weird sound. I do need my money.
I first ordered a bottle of this product and was supposed to be charged $1.95, ultimately they deducted $41.95. I called customer service and they told me there was nothing they could do about it until I return the product and then they would refund my money. Well its been 4 weeks and the money has not been credited back to my account as of yet. Meanwhile 2 days ago the same company deducted $39.95 from my account and sent more of the pills I distinctly requested that they stop sending and stop taking tha monies from my account. What can be done about this company that's taking illegal liberties with my bank account and not refunding my monies. Please Help!!!
Like so many others, I ordered a FREE TRIAL of Total Cleanse and AcaBerry Diet supplement - I only pay shipping. Yeah, right...I only let them have my credit card number to charge me for this stuff. I tried calling the company - [protected] - but the number is not in service. I was going to write the company but I noticed in other complaints that their mail comes back to them. At the end of my rope, and receiving ANOTHER bottle of this stuff for $89.31, I called my credit card company. SIMPLE FIX...they blocked my credit card account. Took about 1 1/2 minutes. In my case I requested a new account number and a new card. A little inconvenience is all I endured...I have to resubmit my credit card number to various businesses both in person and online. Also my credit card company is checking into this company and their fraudulent business practices. They said should they find what they think they will, they will file charges against them. Since it involves the U S Mail, it would be classed as FEDERAL with much stifffer penalties for the company.
SO in short, call your credit card company, complain of fraudulent online business practices (phone # that won't work, bogus address, continuing to charge us for and send us more product...without our approval or permission). It was just about the most comforting experience of my life...much more comforting than Total Cleanse!!
I've seen people say that this is not a scam and to read the terms and conditions...It is a scam when you don't have a valid number to reach them at!! I have tried NUMEROUS numbers to call to "cancel" my "membership" after seeing another website about this and none work! I never got any confirmation e-mail so I had to do my own research to track down a number. I am now on the phone and have been on hold "due to the unusually high volume of calls" (shocking!) after getting the charge on my bank card (for $89.31!) where a number was displayed. You better believe I have filed a IC3 (Internet Crime Complaint Center - www.ic3.gov) complaint that investigates internet fraud. I also was charged for the Acai Berry from Fit Factory and received a refund so hopefully (if I can reach someone) will have the same result.
To anyone out there who has ordered the total cleanse & acai berry trial scams and are still in your trial period... first off when you order the acai berry you don't know it but you also signed up for www.fit-fac.com a 29.95 charge call [protected] within 7 days to cancel. I [censor]ed alot and was able to get mine reversed...good luck. Second they sign you up for www.pricelimbo.com which you have to go to forgot password have them send new password then activate the account. Then you can go in and cancel right after so you don't get charged. Third go to www.SFLnutrition.com and use the live chat to cancel your total cleanse. The acai berry was easy their number was valid but here it is [protected]. Hope this helps I got lucky, my trial ended today so I stopped the charges but it took a lot of work and research to get it done.
I am unable to cancel the automatic order for Total Cleanse. I do not wish to receive this product at this time or at all in the future. The customer service number given does not work.
TOTAL CLEANSE CANCEL [protected] CAN'T GET THROUGH.
THE NUMBER BELOW WAS SUCCESSFUL FOR ME.
[protected] I HAD TO WAIT ON HOLD FOR A BIT, AND PROVIDE MY ORDER NUMBER, BUT I WAS ABLE TO CANCEL IN TIME.
I suggest that both Total Cleanse and My EZ Trim are connected. At the same time I ordered the ACAI Berry from My EZ Trim, I ordered Total Cleanse, on a whim and gave them each authorization to take shipping charges of 3.95 and 5.95, EZ Trim and Total Cleanse, consecutively. My account was charged the $3.95 and a confirmation email was sent as below - no valid contact information back to them was included. The phone number included is not a working number.
The Total Cleanse arrived with a shipping order summary showing I was charged $5, 95, which was taken from my account. My EZ Trim failed to send me a product and has now charged me $89.31 upon the expiration of a bogus 14 day trial period!!! I never got a trial period! The Total Cleanse is bogus. The enlosure information is bogus with no real information and no further contact information.
Your Order Is In Process
Thank you for choosing Total Cleanse .
We are happy to inform you that your order has been placed in the processing queue and will be expedited shortly.
Important order information:
Order # 378475
Customer # 911925
In order to ensure the security and confidentiality of our correspondence with our customers, we do not accept inquiries via open email. Please DO NOT reply to this email. Customer service representatives are available by phone at [protected].
Thank you again for your business!
Copyright © 2008 ead1.total-cleanse.com. All rights reserved
This email was sent to: [protected]@msn.com
does anyone have an accurate phone number that i can call to cancel the total cleanse before i have more charges on my credit card?
i have been trying the [protected] number but have not been getting through. just keep getting a busy signal.