I have visited the tops (batavia location) several times in the last few months. Several times I have purchased the tootsie pops in bulk and I was charged the incorrect price. They are 5.99 a lb. as noted on the container and bar code price which I took a picture of and was always charged 6.99 a lb. In the past, each time I questioned the price, I was ignored by the cashier. Sometimes I just paid the price, other times I didn't take the product as they wouldn't listen to me. Yesterday, I purchased the tootsie pops as noted above and was charged the incorrect price as usual, but I pursed it this time. I told the cashier the correct price, again, she ignored me, so I asked for the front end person, who also ignored me and, at one point they were charging me for blow pops. The manager came up in an agitated manner and charged me the incorrect price, again. I told her that the price was incorrect, and in an agitated manner, without checking, she charged me the correct price.
As I was being checked out the cashier, the front-end person and the manager were rolling their eyes, talking about me (so I couldn't hear) and the cashier accused me of screaming. I told her that I was speaking in an agitated manner but not screaming and did scream so she would be aware of the difference. Also, the cashier never said "Thank you" or "Have a good day".
I called the manager, later in the day, as I couldn't believe I was treated with such disrespect when I was in the right as I took a picture of the price which I have. Also, for months the incorrect price has been charged to customers.
When speaking with the manager (Taylo was her last name). She was rude, condescending and agitated. She said she told the front end manager to arrange to correct the problem. When you are charging customers a dollar more for a product, shouldn't the manager be taking care of it. Also, she did not offer any type of compensation until I suggested it, and stated, "What do you want me to do fire the staff involved. I stated, "Of course, I do not want you to fire the staff, as even though they were rude and made me feel badly, even though I was right, I understand tough times and do not want to be responsible for someone being without and income. These are direct quotes.
I am very upset re: how I was treated as I WAS NOT IN THE WRONG. Tops has been charging customers a dollar more for a product and instead of thanking me they are being abusive.
Claimed loss: Disrespect and pride.
Desired outcome: ????
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