Tommy Hilfiger review: Refund Correction Needed – $155.44 Still Owed (Orders #600642338 & #600654351)

Subject: Refund Correction Needed – $155.44 Still Owed (Orders #600642338 & #600654351)

To Tommy Hilfiger Customer Service,

I am writing to formally dispute the amount refunded to me for my return, and I am requesting the remaining $155.44 owed to me.

Order #600642338 ($326.44 CAD, placed July 27, 2026) was never delivered — it was damaged in customs and returned to you. You refunded me the full $326.44 for this order, which I acknowledge. You also offered me $139.38 as 50% compensation for the delivery failure and the inconvenience of missing my vacation deadline. I appreciate this gesture, but this amount belongs to Order #600642338, not to my separate return on Order #600654351.

Order #600654351 ($305.97 CAD) was the replacement order I placed the same day, August 9, 2026, so I could still receive the items in time. It arrived August 20, 2026. Some items did not fit, so I returned them, with a return value of $269.49. This return is unrelated to the delivery failure on my first order — it is simply a standard size return.

Instead of refunding my $269.49 return in full, I only received $114.05. When I called, your representative told me two things were included in this amount: a refund for the express shipping fee I paid on my first order (which never arrived, so this refund is owed to me regardless), and $16 for two pairs of damaged socks, which I reported with photos and still have in my possession. Both of these are amounts your company owes me directly — they should have been paid to me separately, not used to reduce my $269.49 return refund. The same applies to the $139.38 delivery-failure compensation described above.

I also want to be clear about my timeline, since I was not treated fairly on this point during my call. I deliberately planned a gap between my orders so I could receive one, try the sizing, and only order again if needed. This plan was disrupted entirely by your company failing to deliver my first order on time — it never arrived at all. Because of that, I had to place a second order the same day just to have any chance of receiving clothes before my vacation. When that second order arrived and some items did not fit, I returned them and placed a third order for the correct sizes. At every step I acted reasonably and in good faith; the repeated ordering was a direct consequence of your company's delivery failure, not a decision I made carelessly.

To summarize clearly:
- Return value owed for Order #600654351: $269.49
- Amount received: $114.05
- Amount still owed to me: $155.44

I am requesting that this $155.44 be refunded to my original payment method immediately, and that the express shipping refund, the socks refund, and the $139.38 delivery-failure compensation all be recorded and paid separately from my return on the second order, not deducted from it.

Please confirm in writing when this has been corrected and refunded.

Sincerely,
Tulsi Vaghani