CB Online Surveys Toluna

Toluna review: Confiscated my points without justification

ctcs 6824 of US

Nov 07, 2025 1:48 am EST

Verified customer

Featured review

I had a deeply frustrating experience with Toluna. After legitimately redeeming two HKTVmall eGift Cards using 40,000 points I earned through active participation, my redemption was abruptly cancelled and my account was suspended without clear explanation. The points were supposedly returned — but to a suspended account I can no longer access. Despite multiple emails requesting transparency and a fair resolution, I received only generic responses citing vague “internal reviews” and was told my earnings were forfeited. This feels like a complete disregard for users’ time and effort. I do not recommend this platform to anyone who values fairness or accountability.

Recommendation: don't use it or report any complaints, as they will not solve your problem but simply said you violate their website t&c then block you

0 comments

Add a comment

Toluna - Failure to Pay 12

Resolved

Toluna - Blocked account 2

Replied

Toluna - Avoid this fraudulent site at all costs 1

Toluna - Rewards that are earned

Resolved

Replied

Toluna - rewards

Resolved

Replied

Toluna - Unethical Practices and Frozen Rewards: My Disappointing Experience with Toluna

Toluna - Toluna Review: Frustrating Surveys and Shady Practices?

Toluna - Toluna is so pretentious & a big lair 1

Toluna - suspending my account

Toluna - Toluna influencers is a total shameless scam

View all Toluna reviews and complaints

Toluna Contacts

Toluna phone numbers

+33 140 897 100

Click up if you have successfully reached Toluna by calling +33 140 897 100 phone number 2 2 users reported that they have successfully reached Toluna by calling +33 140 897 100 phone number Click down if you have unsuccessfully reached Toluna by calling +33 140 897 100 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +33 140 897 100 phone number

100%
Confidence score

France

+1 (972) 732-7323

Click up if you have successfully reached Toluna by calling +1 (972) 732-7323 phone number 3 3 users reported that they have successfully reached Toluna by calling +1 (972) 732-7323 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (972) 732-7323 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (972) 732-7323 phone number

100%
Confidence score

USA, Dallas, TX

+1 (978) 983-2500

Click up if you have successfully reached Toluna by calling +1 (978) 983-2500 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (978) 983-2500 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (978) 983-2500 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (978) 983-2500 phone number

USA, North Andover, MA

+1 (203) 834-8585

Click up if you have successfully reached Toluna by calling +1 (203) 834-8585 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (203) 834-8585 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (203) 834-8585 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (203) 834-8585 phone number

USA, Wilton, CT

+1 (416) 733-7562

Click up if you have successfully reached Toluna by calling +1 (416) 733-7562 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (416) 733-7562 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (416) 733-7562 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (416) 733-7562 phone number

Canada

+44 208 832 1700

Click up if you have successfully reached Toluna by calling +44 208 832 1700 phone number 2 2 users reported that they have successfully reached Toluna by calling +44 208 832 1700 phone number Click down if you have unsuccessfully reached Toluna by calling +44 208 832 1700 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +44 208 832 1700 phone number

100%
Confidence score

United Kingdom

+61 292 382 002

Click up if you have successfully reached Toluna by calling +61 292 382 002 phone number 1 1 users reported that they have successfully reached Toluna by calling +61 292 382 002 phone number Click down if you have unsuccessfully reached Toluna by calling +61 292 382 002 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +61 292 382 002 phone number

100%
Confidence score

Australia

+49 698 700 199

Click up if you have successfully reached Toluna by calling +49 698 700 199 phone number 1 1 users reported that they have successfully reached Toluna by calling +49 698 700 199 phone number Click down if you have unsuccessfully reached Toluna by calling +49 698 700 199 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +49 698 700 199 phone number

100%
Confidence score

Germany

+39 258 215 321

Click up if you have successfully reached Toluna by calling +39 258 215 321 phone number 1 1 users reported that they have successfully reached Toluna by calling +39 258 215 321 phone number Click down if you have unsuccessfully reached Toluna by calling +39 258 215 321 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +39 258 215 321 phone number

100%
Confidence score

Italy

+31 208 466 743

Click up if you have successfully reached Toluna by calling +31 208 466 743 phone number 1 1 users reported that they have successfully reached Toluna by calling +31 208 466 743 phone number Click down if you have unsuccessfully reached Toluna by calling +31 208 466 743 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +31 208 466 743 phone number

100%
Confidence score

Netherlands

+40 256 406 900

Click up if you have successfully reached Toluna by calling +40 256 406 900 phone number 1 1 users reported that they have successfully reached Toluna by calling +40 256 406 900 phone number Click down if you have unsuccessfully reached Toluna by calling +40 256 406 900 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +40 256 406 900 phone number

100%
Confidence score

Romania

+34 914 367 390

Click up if you have successfully reached Toluna by calling +34 914 367 390 phone number 1 1 users reported that they have successfully reached Toluna by calling +34 914 367 390 phone number Click down if you have unsuccessfully reached Toluna by calling +34 914 367 390 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +34 914 367 390 phone number

100%
Confidence score

Spain

+86 215 237 9150

Click up if you have successfully reached Toluna by calling +86 215 237 9150 phone number 1 1 users reported that they have successfully reached Toluna by calling +86 215 237 9150 phone number Click down if you have unsuccessfully reached Toluna by calling +86 215 237 9150 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +86 215 237 9150 phone number

100%
Confidence score

China, Shanghai

+86 139 1145 7546

Click up if you have successfully reached Toluna by calling +86 139 1145 7546 phone number 1 1 users reported that they have successfully reached Toluna by calling +86 139 1145 7546 phone number Click down if you have unsuccessfully reached Toluna by calling +86 139 1145 7546 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +86 139 1145 7546 phone number

100%
Confidence score

China, Guangzhou

+852 35 120 600

Click up if you have successfully reached Toluna by calling +852 35 120 600 phone number 1 1 users reported that they have successfully reached Toluna by calling +852 35 120 600 phone number Click down if you have unsuccessfully reached Toluna by calling +852 35 120 600 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +852 35 120 600 phone number

100%
Confidence score

Hong Kong

+91 124 412 6700

Click up if you have successfully reached Toluna by calling +91 124 412 6700 phone number 1 1 users reported that they have successfully reached Toluna by calling +91 124 412 6700 phone number Click down if you have unsuccessfully reached Toluna by calling +91 124 412 6700 phone number 1 1 users reported that they have UNsuccessfully reached Toluna by calling +91 124 412 6700 phone number

India

+972 48 501 586

Click up if you have successfully reached Toluna by calling +972 48 501 586 phone number 1 1 users reported that they have successfully reached Toluna by calling +972 48 501 586 phone number Click down if you have unsuccessfully reached Toluna by calling +972 48 501 586 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +972 48 501 586 phone number

100%
Confidence score

Israel

+81 354 591 067

Click up if you have successfully reached Toluna by calling +81 354 591 067 phone number 1 1 users reported that they have successfully reached Toluna by calling +81 354 591 067 phone number Click down if you have unsuccessfully reached Toluna by calling +81 354 591 067 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +81 354 591 067 phone number

100%
Confidence score

Japan

+60 322 020 872

Click up if you have successfully reached Toluna by calling +60 322 020 872 phone number 1 1 users reported that they have successfully reached Toluna by calling +60 322 020 872 phone number Click down if you have unsuccessfully reached Toluna by calling +60 322 020 872 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +60 322 020 872 phone number

100%
Confidence score

Malaysia

+65 69 091 875

Click up if you have successfully reached Toluna by calling +65 69 091 875 phone number 1 1 users reported that they have successfully reached Toluna by calling +65 69 091 875 phone number Click down if you have unsuccessfully reached Toluna by calling +65 69 091 875 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +65 69 091 875 phone number

100%
Confidence score

Singapore

+971 44 280 992

Click up if you have successfully reached Toluna by calling +971 44 280 992 phone number 1 1 users reported that they have successfully reached Toluna by calling +971 44 280 992 phone number Click down if you have unsuccessfully reached Toluna by calling +971 44 280 992 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +971 44 280 992 phone number

100%
Confidence score

UAE

+55 113 587 1385

Click up if you have successfully reached Toluna by calling +55 113 587 1385 phone number 1 1 users reported that they have successfully reached Toluna by calling +55 113 587 1385 phone number Click down if you have unsuccessfully reached Toluna by calling +55 113 587 1385 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +55 113 587 1385 phone number

100%
Confidence score

Brazil

More phone numbers

Toluna emails

supportna@toluna.com

100%
Confidence score: 100%

Support

Toluna address

5 avenue du Château, Vincennes, Connecticut, 94300, France

Toluna social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 12, 2025
View all Toluna contacts