I had a deeply frustrating experience with Toluna. After legitimately redeeming two HKTVmall eGift Cards using 40,000 points I earned through active participation, my redemption was abruptly cancelled and my account was suspended without clear explanation. The points were supposedly returned — but to a suspended account I can no longer access. Despite multiple emails requesting transparency and a fair resolution, I received only generic responses citing vague “internal reviews” and was told my earnings were forfeited. This feels like a complete disregard for users’ time and effort. I do not recommend this platform to anyone who values fairness or accountability.
Recommendation: don't use it or report any complaints, as they will not solve your problem but simply said you violate their website t&c then block you