Toluna – Toluna is so pretentious & a big lair ( 1 comment)

Tuluna sent me the following quite useless & totally pretentious responses via email & Trustpilot as per my recent negative experience posting dated April 26, 2005 involving Totula stealing my hard earned survey completion cash & suspended my Toluna account in an unilaterally & unjustified manner & so on.

I did ask for an explnation & Toluna ignored me. I requested to be connected with a supervisor, Toluna again ignored my request as usual.

I am still getting no "update" whatsoever regarding the so-called "investigation" after nearly 3 weeks. What a lie!

"Hailey Evans (Toluna) Apr 28, 2025, 16:55 GMT+3 Hi xxx (private), Thank you for getting back to us. Please allow me to investigate this case further and I will get back to you with an update. Best regards,
Hailey Evans"

"Reply from Toluna

Apr 29, 2025
Hello,

Thank you for taking the time to share your detailed experience with us. We’re very sorry to hear about the frustration and disappointment you've faced — this is certainly not the experience we want for any of our members.

Our rewards catalog was recently updated, and while we aimed to introduce improvements, we understand that changes did not meet everyone’s expectations. We also apologize for any delays and confusion related to your redeemed rewards, as well as the handling of your account inquiries. Please know that account suspensions are only carried out after thorough internal reviews based on our Terms and Conditions; however, we fully understand how upsetting it can be, especially when you have been a loyal and active member.

We truly value your feedback and would appreciate the opportunity to review your case again. We invite you to contact us and if you are not satisfied with the initial response, please request to reopen your case for a full and detailed investigation.

We are committed to treating every concern seriously and fairly and would like the chance to clarify and assist you properly.

Kind regards,
Toluna Team"