Tokyo Express’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with their experience.
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Overseas moving service scam
This company will give low estimates and take your money. Once you move to your new destination, they will claim fees increased and demand you pay large sums to receive your goods. There are countless stories describing this on many sites, including their Google reviews. They do not answer emails or phone calls. They have been in trouble with the police several times
international moving company does not deliver as promised!
We paid over 1 million yen to the CEO, Mr. Ueno Kazuhiro of Tokyo Express Co LTD Moving Company to ship my family's household goods from Yokosuaka, Japan to Maryland, United States. They packed and shipped a 40 ft container of our belongings and delivered it to WSI Van Lines, US Company in Gardena, CA. Our household goods was scheduled to be delivered on April 15, 2017. We were informed that Mr. Ueno Kazuhiro did not pay WSI Van Line Moving Company in US. WSI Van Line Moving Company refuses to deliver our household goods. The company including myself have reached out to Mr. Ueno numerous times by phone and email and he does not answer. He promises to pay, but he doesn't. We learned that 3 other families are in the exact same situation. Our household goods have been on hold for over a month and we are still trying to figure out what to do.
I put in an order at 11:20pm and didn’t receive it till nearly 3 hours later. I understand it being busy, as I work in the restaurant industry myself. But 3 hours is insane. I was incredibly patient and honestly what I received was subpar. I’m not one to leave complaints normally but this experience was extremely disappointing.
Wsi vanline was paid by a company in Japan to ship my goods
They should have arrived on May 6 and they gave excuse after excuse. Finally they admitted that they lost their DOT license to ship. They also change stories frequently although admitted to a language barrier. Very upset! Most my worldly possessions!
I am srilankan citizen, one car company in japan cheated me 24 million yen. now my case is going on Kyoto district court . I want to obtain original document from bank to prove my transaction to the Court . can I make a police complain through the japan embassy in Srilanka in odder to obtain bank documents?
Viabox. has services are substantially speedier as orders are processed to dispatch within 1 day
Is Tokyo Express Legit?
Tokyo Express earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Tyoexp.co.jp has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Tyoexp.co.jp to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- The website belonging to Tokyo Express has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Tokyo Express complaint handling
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Tokyo Express Contacts
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Tokyo Express phone numbers+81 3 5851 9331+81 3 5851 9331Click up if you have successfully reached Tokyo Express by calling +81 3 5851 9331 phone number 0 0 users reported that they have successfully reached Tokyo Express by calling +81 3 5851 9331 phone number Click down if you have unsuccessfully reached Tokyo Express by calling +81 3 5851 9331 phone number 0 0 users reported that they have UNsuccessfully reached Tokyo Express by calling +81 3 5851 9331 phone numberTokyo+81 3 5851 9332+81 3 5851 9332Click up if you have successfully reached Tokyo Express by calling +81 3 5851 9332 phone number 0 0 users reported that they have successfully reached Tokyo Express by calling +81 3 5851 9332 phone number Click down if you have unsuccessfully reached Tokyo Express by calling +81 3 5851 9332 phone number 0 0 users reported that they have UNsuccessfully reached Tokyo Express by calling +81 3 5851 9332 phone numberTokyo+81 70 5459 0274+81 70 5459 0274Click up if you have successfully reached Tokyo Express by calling +81 70 5459 0274 phone number 0 0 users reported that they have successfully reached Tokyo Express by calling +81 70 5459 0274 phone number Click down if you have unsuccessfully reached Tokyo Express by calling +81 70 5459 0274 phone number 0 0 users reported that they have UNsuccessfully reached Tokyo Express by calling +81 70 5459 0274 phone numberOsaka+81 70 5549 0647+81 70 5549 0647Click up if you have successfully reached Tokyo Express by calling +81 70 5549 0647 phone number 0 0 users reported that they have successfully reached Tokyo Express by calling +81 70 5549 0647 phone number Click down if you have unsuccessfully reached Tokyo Express by calling +81 70 5549 0647 phone number 0 0 users reported that they have UNsuccessfully reached Tokyo Express by calling +81 70 5549 0647 phone numberOsaka
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Tokyo Express emailstyoexp@yahoo.co.jp100%Confidence score: 100%Support
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Tokyo Express address5-2-10, Hokima, Adachi-ku, Tokyo, 121-0064, Japan
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Tokyo Express social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Tokyo Express contacts
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