The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TK Maxxcarrier bags

I Was horrified when they charged me 4p for a carrier bag when i bought some trainers for my girlfriends son, they told me i should have brought my own if i wanted a bag i had to pay 4p. i was on my break at work and had no bags but to be told that was rude and not customer friendly, you would not go to a restaraunt and take your own knife and fork and be expected to pay if you didnt, i will never step foot back in that shop again as they are rude arrogant an deven trying to make money on bags in these times when the general public are struggling with the credit crunch, what next will it be you have to pay for till roll if you want a reciept.??

Responses

  • Al
    Alison b Nov 05, 2009

    i visited the store recentley in scarborough, i went to purchase a dress when i was asked would i like a carrier bag, i looked puzzled as how would i carry the garment home! i got told i would have to pay 10p for the bag, i was gobsmacked, i then refused to pay on principle that i was spending £17 on a dress. The cashier still refused, so i asked for the manager, i explained the situation to a rude and ignorant response, i said i was not willing to pay for the bag or buy the dress on principle, the manager did not seem to care that i was not going to buy the dress. I thought we were in a credit crunch and every sale counts, obviously tk maxx must be making such a fortune in these times that they can afford to loose custom. i will not be shopping in thier again due to the attitude of the manager, staff and store policy.

    0 Votes
  • Di
    dianeh143 Nov 30, 2009

    lighten up its 4p!!! the money goes to charity - the woodland trust, you know saving the environment and all that...

    1 Votes
  • Ri
    RicSic6 Mar 01, 2010

    How pathetic, moaning about paying for a bag, when the money goes into saving the woodlands of england...

    0 Votes
  • Ro
    rollerman Mar 23, 2010

    How pathetic you are most of us give to charity of our own accord but to be forced to is beyond the realms of decency do we not have freedom anymore.TK maxx are just highway robbers no where in the store does it say that these 4p go to charity

    0 Votes
  • Im
    imranhot Nov 24, 2010

    I agree. Tkmaxx are a fraudulent company who dismiss senior managers just to cut their payroll costs. And whoever said the carrier bags sale goes to charity is a lie. If u read smallprint, half goes back to tkmaxx to cover cost of the bag. I am an area manager here and I hate it. Typical bullish american company! Only care about one thing and that's not its people.

    0 Votes

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