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Tires Plus Total Car Care

Tires Plus Total Car Care review: took my money for services not provided

N
Author of the review
11:58 pm UTC

I visited Tires Plus to purchase tires and have a front end alignment performed. At the time, a friend had done some work to my truck and let me know my front bearings were bad and needed to be replaced as soon as possible so I mentioned this to the Tires Plus employee. He replied that if the bearings were in fact bad that they could not perform the front end alignment so he would definitely check to make sure the bearings we're good. they pulled my truck in and back out and about 15 minutes and told me that my bearings were good and they did the front end alignment and I was good to go. I thought that was suspicious because I've had alignments done on pass vehicles and never have they been done with the work in 15 minutes. So I brought my truck to a different Tires Plus location and explain the situation to them. they looked at my bearings and told me know the bearings are definitely bad and the other Tires Plus location should not have taken my money for a front end alignment without doing the work, because again as the employee told me, if the bearings are bad they cannot do the front end alignment. So that Tires Plus employee took my money for a front end alignment and did not do the work. I reached out to Tires Plus and they are area manager contacted me and told me that it's not that they stole my money for work now performed but that there was a "miscommunication." They offered me a refund... and $200 off of the $1200.00 cost for them to replace my bearings...when anyone can get those bearings/hub assembly from Amazon.com for $65. And no it's not that "labor intensive." So $1200.00 for a 1-2 hour Job is ridiculous. After going back and forth with the area manager I said fine just give me my refund... because I'm a single father of three children so I need my money. I'm killing myself daily to support three children (3 years old, 2 years old, and 4 months) and Tires Plus took my money for a service that they did not provide and lied to me and then had the audacity to say it was a "miscommunication" and as recompense they offered me a refund for the money they stole and $200.00 off of a highly overpriced job. And now the area manager will not return my phone calls and give me my "refund" back. Tires Plus is a business that will lie to you and steal your money and then try to make you, the victim, out to be the bad guy.

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    Jun 09, 2026
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Tires Plus Total Car Care is ranked 62 among 325 companies in the Auto Parts and Repair Stores category

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