Tire Kingdom review: customer service

On July 8, 2019, At 9:00am I called Tire Kingdom in the Saint Cloud Florida location to schedule an appointment for a tire that I purchased at the location that became defective. My appointment was scheduled for 5:00pm

I arrived at the location 15 minutes early so I can make the appointment. I then waited an hour before I addressed the front desk my concern on why my car was still out on the parking lot and not on one of their empty bays.

The front desk informed me that someone will soon be looking at my vehicle. The Front desk showed no concern nor apologize for the long wait. Twenty minutes after addressing my concern my vehicle was finally taken in the bay.

I waited approximately two hours, finally greg the employees was very rude with me then stated the job was about to be looked at. I requested to speak to a manager, Craig then called the manager Joe Walden but to no avail. I waited three hours for the mechanics to determine all I needed was a patch on my tire.

The employees show no concerns for me nor my wait time. This issue needs to be addressed as soon as possible. Tire Kingdom just lost a loyal customer.