Spectrum.com review: scam charges 78

I was a customer of Time Warner in a contract. After I had renewed my contract, I got a job in an area out of their service area. I had to cancel this contract. I find out that I have to pay $250 for early termination because I am moving to a place they are not located. Their answer, "Well, you shouldn't have done a contract." "I can't get service without a contract." "Then you shouldn't have had service." WOW. So, I either pay for service I don't use or I pay to terminate a service that I do not have access to anyway. Crooks!

I live in Arlington, TX and is a TWC customer for 5 years now. Two years ago I moved to a new address, two blocks away from my original address. During this move I've agreed to upgrade my service to a Digital cable package and DVR services. Over whole I would say I was a satisfied customer and as long as my services are working, I am happy. Unfortunately, in my new address I am in a zone that have a signal level issues, maybe down a long line of other users. Every time the outside temperature rises above a 100 degrees (often in a Texas summer) or drops below 40 degrees, the TV channels get pixilated or completely disappear. I've had TWC technicians in my home multiple times measuring the signal and confirming that the signal level needs to be adjusted and promising that they know what to do and it will never happen again. I had that visit three times already this year. My complaint is that every time I call, they make me wait for a tech to come measure again and come to the same conclusion and then another team has to adjust the levels. This process takes a week at best, which is unacceptable. It seems like they can't control the signal levels and can't automatically adjust to the weather. Which in turn degrades my services two or three time a year. I've tried to talk to a supervisor but I am getting the run around.

I called in for service to Time Warner Cable about 2 months ago and asked for the cheapest plan and with how many channels. The female representative told me I would be paying 15.99 a month. That's taxes included. Time Warner rep stated, they would need to draft that amt from my cking acct. When I asked her why, she could not give me a reason. She stated, that is something new they had just started. Well, I said, " okay!" Before I made any agreements I asked her, "how many channels am I getting?" I asked her three times. She kept telling me 22 channels. Well, I now have 20 channels. I called the company and got Annette on the phone. All she could say, "well Mr. Howard I am so sorry for the misunderstanding but you are only paying for 20 channels. I stated to her, " that is not my fault because the representative promise me something that I wasn't suppose to get." How would I have known without proper information? That just shows you TWC has very poor Customer Service who knows nothing about their product and services to the customers. Those boxes they sell in stores where you receive certain channels w/o paying for cable services does not give me a clear picture. So, to get a clear picture, I am stuck with TWC for the time being.

I was using SureWest for my internet, cable and phone service and recently I saw an advertisement from Time Warner Cable where they are offering same package of service for a lower price. So I decided to switch to Time Warner. They switched my telephone and cable but internet is not started yet. They have such a lousy and rude staff that if I had known about this before switching, I would have continued with SureWest.

The field technicians/contractors of Time Warner cable are liers. They did not even ring bell to my house and just called my wife's phone and left a message that they came to the house and found no body at home. Actually, my wife and my mother-in-law were present in the house and waiting for the technician.

Now I have to call them and set up another appointment which will be after 2 weeks. To reach their tech support and speak with a live agent, it take for ever. You are on hold for atleast 1 hour.

Can this web site help me to escalate this complaint?

Thanks - Sukumar

When planning to move in December 2017, I called my cable company (Optimum on line) to switch my service. I was told that my new address was not in their area and I would have to sign up with Time Warner Cable. I called time Warner and was told I needed to sign up on line and was privided with an e-mail address, which I used. I was promised two different rebates - one of $50 for the phone service and the other for high-speed internet service. When I attempted to follow-up on these rebates, I was eventually given the name of the retail accounts supervisor whom I called. The voice mail at that time said it was best to try to reach him through an e-mail message. I sent two explaining my situation and received no response. I made additional calls to customer support, and eventually had someone tell me that the rebates could only be made after six months of service and that they would be automatically applied to my account.

Nothing ever was credited.
I sent an e-mail to Time Warner again explaining my situation and received a phone message from the same retail accounts supervisor whom I had e-mailed a year ago. His explanation was that a company named Leapfrog Online had been the company I signed up with --working for them to obtain subscribers, and that I would have to contact them at support.broadbandoffers.com. When I entered that in my search engine, not suprisingly I found several complaint sites about this company (support.broadbandoffers.com).

Doubt I'll get anywhere with Time Warner - their customer support up to now has been less than stellar. Just wanted to put this out there for others to be aware of.
Rowland Laedlein

I use time Warner high speed internet service for years.

My internet could not be used since last Tuesday morning (6/30/09), and I called customer service and tech support at the same day, the TSR could not help me to fix though the phone and then made an appointment for me on this Tuesday 7/7/09. I have to work and my boyfriend needs to go school on that day, but that's the earliest time that I can get, so I ask my boyfriend to cancel the class at the afternoon and stay at home to wait for that TSR comes to fix my internet, because we don't want to miss the appointment and we need it to do project and homework.

My boyfriend stays at home from 12PM, but no one come to my house until I back home at 6PM. He called customer service, and the representative told him, maybe the TSR is busy and has not finish the previous customer, and she promised that the staff will come to my home before 7PM.

OK, then we continue waiting for that TSR who promised to come. 7PM, still nothing happened. I called tech support again, and a lady picked up the phone, after I told her all the situation, she told me that, my appointment has been cancelled, due to the staff called us and left a message before he comes, and no one pick up the phone, or maybe the cell phone number is incorrect. That's RIDICULOUS, I ask her which number that he called, and she said she doesn’t know. We stay at home to wait for him for the whole day, and the cell phone never ring even it’s with the good signal, No incoming call, No voicemail. No message.
Come on! Is that the service that you provide to your customer? I told them many times that we need the internet before today and we have homework which has to be hand in before this midnight.
Then, we request to cancel the service, the TSR transferred us to cancellation dept. A guy picked up the phone and transferred us to their supervisor. I asked why that Technical staff didn’t come to us, she told me another story: The staff came to your home, but no one at home! And she told us the next appointment will be 7/15/09 if we need, and she will give us some credits back. Come on, we lost time, we missed the class, and we waiting for help! Credits? How much she can pay for that? Only few dollars? It’s even not enough for a lunch. We leave in the apartment, and we have a door bell in front of the building, even it doesn’t works, a lot of people go though from the door, and also as that TSR told us, he can call us if he comes. That’s a stupid story, is it? First one said he called but no one pick up the phone, so he didn’t come, second one said he came here but no one at home. I cannot believe that all Time Warner staffs and supervisor only know how to deceive to their customers. And customer should be an idiot to believe what they lay?

There is no service with this stupid company, and they don’t even know how to do their business. I won’t use time Warner any more, and I will tell all of my friends and people who I know, how bad it is!

I understand the off of $33 for phone, cable, and high speed internet. but we are in the age of cell phones and many people cannot have landline AND cell phone bill. I 've been calling Time Warner Cable every month for an offer or plan for just TV and high speed internet . Because their is no competition, they are taking advantage of the price ceiling and can offer less service for more money and now I end up with one part of the service I dont use . Many people have cell phones these days. I have to have someone else pay for my cell phone because my budget is already used up from "triple play" cable plan.

I ordered a bundle packet from Time Warner Cable (Phone, Internet and Cable) and was offered a $150 dollar rebate. I supposedly recieved an email with the forms necessary to fullfill my rebate. When I call time warner they stated that Leapfrog is the issuer of the rebate, when i call Leapfrog, they say that time warner should have sent me the forms.

This is a scam. Time Warner has no idea what is going on. Its really a lie and a scam.

Over 1 1/2 yrs ago we entered into a "contract" with TWC for our internet, cable and phone. Our monthly bill was $177.68 which even though I was entered into a "price lock guarantee" the price rose every so often. When confronted with why, I was told that the "price Lock Guarantee" was simply the savings price that was guaranteed of $12.00. I was also told that if I would have read my contract I would have realized that...well I NEVER received a contract so I was unable to read it. Well things have no gone from bad to worse. I was one that was laid off in Nov, 09 and my unemployment benefits stopped last month. I called TWC to immediatly downgrade my services so that I could afford the bill...well let me tell you "what a racket they have going on". I could not downgrade any services without having to pay a $90.58 penalty fee for breaking the contract. Let me tell you, I have always paid my bill ontime and in full, I downgraded to just internet and lifeline cable and my bill will still be $70 a month. At this time they are telling me that I owe close to $300, which I truly do not understand. I had to cancel services because I couldnt afford them, now I have a bill that is almost double my original without the services. They refuse to knock off the $90 penalty fee, even though I have always paid on time, even though I am not switching providers (yet) and I have been a good customer that fell on hard times. This company is out for the almighty buck and will do whatever it takes to get it. They should be ashamed of themselves, god forbid this ever happens to their family(s).

I signed up for one of Time Warner's Cable and Internet bundles about a year ago. Several times during the year I connected my aerial just to be able to watch a quality image for a change. In all fairness to TWC, the Internet portion never gave me any trouble. I have taken two days off of work in the past three weeks so they could come out and troubleshoot. The first time I was scheduled, the tech was almost a no show during the window scheduled by TWC. I had to call and threaten to file a complaint with the Attorney General before TWC realized they could shuffle the job sequence of the dispatch tech. TWC decided my cable needed to be replaced and that work was scheduled for today. I took the day off and their contractor is a no show. After sitting around for 8 hours waiting on this guy I got bored so I called TWC and canceled my service. I feel better now.

I have been a Union member for several years now, but TWC would greatly improve their efficiency, customer satisfaction, and service by outsourcing their Call Center operations to a non-english speaking country.

I started my service back in March. And the next day I had to go to one of there office to get a new box, because my internet was not working. For the 1st two months I was calling everyday or every other day two or more times in a day. Then a worker was schedule to come to my house and never came.

On one of my calls about my internet service the agent Jason I.D. # 1254000 offer me free HBO for 3 months and CMAX free for 6 months. Told me that nothing was going to change on my bill. All I was to pay was $4.99 each to install. So I went with it. About six ago now I called Time Warner Cable about a problem with my phone to find out that they are say that I have in out standing bill for $400.00. Would not connect me over to customer service then just a few hour later they turn off my service.

I took three day to get someone to talk to me and they just kept telling me that my service charge every month is and all was have been about $170.00. When I have paper work saying that my bill is $89.99 a month for all my services . I even called the guy I started my service with. An at first he said I was right and someone did something wrong. Then soon after that he was not return my calls. Not even the women who called me, because I tried calling Time Warners 1-800 number again for help.

Six day later no help 3 days ago they turn back on my phone & internet. Now they are change there stories my bill was not $89.99 a month and they do not see any thing wrong with my bill, but also said they where doing to give me a credit for a little over $40.00 . And there was never installment fee for the HBO & CMAX, but on that 4th day everyone was saying my bill was $89.99 . But I would have to pay $65.00 to get my service turn back on. When I just paid $100.00 on the 16 of March.

They are saying now that my bill that HBO & CMAX is what changed my bill, but there is a recording of that call. Which was 05-09-09 between 11: 10pm to 11:15pm.

Break down of my bill from what they are saying that one of my serivces was not part of $89.99 . In which my papers I signed does not say that. But even under that now being stated. That would make my bill $89.99 + $19.99 for that service + $6.85 total in taxes. Leaving me now in out instanding bill of $47.41 with $29.72 from movies I ordered.

And my bill to which I signed my name to $89.99+ $6.85 in taxes plus the movies I ordered. Time Warner Cable will have pay me/ or just a credit of $31.69

And both are total with both credits of $18.67 and $20.00 for my internet problems.

I entered a verbal contract w/ Time Warner Cable. The agreement was for a term of 2 years and part of that agreement was that my price and service would remain the same for the duration of the contractual time period of 2 years. Last month I recieved my bill from Time Warner cable and my bill was for for $300. My usual bill is for $122. I called time warner cable and they said that the rate had gone up about $60 a month per my contract and that the bill was doubled because they sent out a bill and notice of the change a month prior and it was not paid. BULLCRAP, we pay our bills within a day or 2 upon recieving religously, My wife is a very miticulous person when it comes to finances. We never recieved no bill or notice for the month prior from Time warner cable. My contract also stated that my bill would not be adjusted, I told them that is false. The sales rep. that did my verbal contract on the "recorded" phone call stated that and advised Time Warner that they are the ones in violation of the contract and if they had a problem with this they needed to go pull the recorded conversation for proof. They advised me that they would forward this to their supervisor and he would get back with me after he got the recording. It has been 2 weeks now and I have still yet to hear a single word from them. I even called them back and after being on hold for 20 minutes someone else finally picked up and said they had no clue what I was on hold. This company is unbelievable, no wonder they were rated top 5 for worse customer service last year.

Hello time waRNER CABLE HOOKED UP OUT INTERNETON THE 29 0F NOV THEN 3 DAYS LATER SHUT IT OFF SAYING MY WIFE OWED A BILL FROM 15YRS AGO THEN SAID THEY WOULD REFUND MY DEPOSIT AND FIRST MONTHS BILL BACK INTO MY CHECKING ACT WITHIN 5-7 BUSINESS DAYS THEN WHEN THAT DID NOT HAPPEN I WAS TOLD THEY DID NOT PUT IT INTO THE COMPUTER CORECTLY AND THAT THEY WOULD BE SENDING A CHECK ORIGONALLY WHEN I WAS TOLD I WOULD HAVE IT BACK INTO MY ACT I WENT TO ANOTHER COMPANY AND GOT INTERNET THROUGH THEM BECAUSE I WAS UNDERSTANDING THEY WOULD BE TRUE TO THERE WORD THAT MONEY I SPENT ON THE OTHER COMPANY WAS MY CHRISTMAS MONEY. THEN I WAS TOLD BY THEM I WOULD HAVE IT BY THE 11 OF THE MONTH WHEN I CALLED AND ASKED ABOUT IT WHEN IT DID NOT COME THE SAID AGAIN BY THE 23 OF DEC I WOULD HAVE IT WELL IT DID NOT COME AGAIN I AM FED UP WITH THE LIES FROM THIS BUISNESS THIS IS NOT A WAY TO RUN ANYTHING THEY LIE AND STEAL YOUR MONEY NOW I CANT EVEN BUY MY GRAND KIDS ANYTHING FOR CHRISTMAS BECAUSE OF THIS IM DISABLED AND FEEL LIKE I HAVE ###ED WHEN I CALLED TODAY THE 23RD I WAS TOLD IT WOULD BE ANOTHER 2 WEEKS THIS IS SO ###ED UP ON SO MANY LEVELS ITS NOT FUNNY AND WHEN YOU TALK TO A REP THEY ACT LIKE OH WELL ITS NOT MY PROBLEM U HAVENT GOTTEN YOUR REFUND

don't make the same mistake that I did. I fell for their ad about the $300 dollar rewards card. in july of last year I had cable installed because of an ad they ran on tv for a $300 dollar rewards card if you switched providers I had all three services an filled out the forms for the visa card, that was the beginning of my troubles, first they lost my forms then I sent them another an after a whole lot of calls to their customer service offices I finally got a email yesterday that I would be getting a $50 dollar card in the mail. i'm paid up until the end of feb.[ PEOPLE DON'T TRUST THIER ADS AN DON'T TRUST THIER CUSTOMER SERVICE EVERY OTHER WORD OUT OF THIER MOUTH IS A LIE. I'M DOING AWAY WITH CABLE AN GOING TO ANALOG AN A DVD PLAYER THAT WAY I DON'T HAVE TO PAY THEM EVERY MONTH TO WATCH COMERCIALS.] I lived with local channels for many years an for under a hundred dollars I can buy the antenna an have no mo. payments an I can rent any movie for just a dollar. for a company that will spend hundred of thousand of dollars on ads you would think that they would want to keep their customers but they don't give a rats a$$ about us.

Two months ago I signed on to Time Warner NEO. I purchased a bundle that was advertised DVR included, you can still go to their website and find that it is still advertised with DVR. I found out, well after the fact that it wasn't included. They've been charging me DVR (2x) and its service. This is really only the iceburg when it comes to them. When I last called and told them to explain this to me, as well as change a portion of my package, they said, no DVR was never included (apparently they don't know what they put on their site because the CSR was ignorant to it). They also told me that I couldn't change any part of my service (which when I originally signed up they told me that I could both change parts of my package as well as switch packages entirely). To make matters worse, when I originally signed up they charged me for paying at the time of set up. I wasn't told this. I only found out because I looked closely at my bill. Anyway, I asked to speak to a manager when the CSR didn't seem to want to help. The CSR, after making me hold for a long time - at first listening to him and the background and then on actual hold until he located the manager, transfered me to a supervisor's line only to put me through to voicemail. I left a message. I never received a call back. Their a fradualant company that looks for multiple ways to charge customers extra to build their bottom line.

Our experience with Time Warner Cable has been absolutely horrible so far. The first time we called TWC, we were hung up on. The second time, we were finally able to get through to someone after a very long wait time. Once we were able to speak to a customer service rep, he was hard to understand and so slow. We ended up being on the phone with him for an hour just trying to set up new service. He scheduled the installation appointment for a week later and said the technician would be there sometime between 10am & 12pm. The technician did not show up until 3:00pm. The technician clearly had no idea what she was doing. She called someone for help many times and finally got the cable working but never could get the Internet to work. She said she would come back tomorrow to fix it. She left at 7:15pm. No one ever showed up the next day and no one ever called. At the end of the day after not hearing from TWC, we called their customer service and after a 30 minute wait, someone answered and we requested to speak to a supervisor. After a another 30 minute hold, we explained the situation to the supervisor and he said he would schedule another technician to come out the next day between 10am and 12pm. Again, no one ever showed up. This issue has still not been resolved after calling again and speaking to a supervisor for another hour. Wow, what will it take for someone to help us? We have had nothing but extremely poor customer service since the moment we starting dealing with Time Warner Cable and have yet to get the services set up that we are being charged for. Unfortunately, I just don't think they care about resolving customer issues or even providing quality customer service. I guess we are going to have to go through another battle now just to get them to cancel everything. We just can't do this anymore. Please, please beware.

I have had time warner cable for less than a year, and twice my cable has gone out for the day. Both times this has happen on Mon. night football, Angles playoffs, and Pres. debates. The lack of service is one thing, but the lack of communication and lack of answers they provide are insulting. After being on hold for 25min. I drove down to the orange county office while still on hold and know one has any answers for me. The customer service is horrible. I was told a supervisor would contact me but no one ever called to let me know what was wrong with the service in my area.

All in one service purchased. initial purchase no mentiuon of DVR service and recorder were addtional costs and without warning was part of delivered package . sopnt months trying to getscheduled for removal. service tech never showed up.

phone stopped working and when it did full of static, tech arrived of course phone was working and all fine. tech leaves phones dies and returns but full of static.

The big gothcha last straw. Never told during purchase of service that any calls internationally required a $150 deposit and monthly recurring bill charge for right to access code whether you use or not. Find this all out months after install. Trusting aren.t they not like the old days of AT&T and just phone away.

Time Warner is clearly a deceptive poorly trained nickel and dime business that either intentionaly fails to inform for added revenue at customer expense or simply misleads by design.

Can.t wait to get rid of again.

Time Warner has no clue what they are doing. I had a cable card installed in my Tivo and had to switch Tivos. The first person I spoke with told me to take the cable card out and transfer it to the new tivo and call back. When I called back, the person I spoke with told me I shouldn't have touched the card. Great training program they have there. She set up an appointment (I now have no cable BTW) for the next day. One of their convenient time slots right in the middle of the work day (11-2). The guy shows up at 2:30 without a cable card. He stares at my TV for 5 minutes, says there is nothing he can do and proceeds to make a phone call in my apartment that had nothing to do with me. He then sets up another appointment for 8-11am the next day buy assures me I will be the first appointment at 8am so I don't have to miss any more work. It is currently 9am and I have not heard anything from him. I have called Time Warner twice in the meantime and they said he should be here before 11am. Thanks Time Warner. Maybe you should at least try to show up with the proper equipment this time. Fios is not available in my building or I would have already cancelled my cable and been on the phone with verizon.

Time Warner Cable is the worst cable provider I have ever come across. They lied to me to sell me faster internet speeds for an additional charge when the problem was that they were actually capping my bandwidth. Customer service then told me that their system was down when I told them that I wanted to cancel my subscription regardless of a ridiculously high cancellation fee. The computers over there were working just fine until I told them I wanted to cancel...hmmmm...yea...right. Liars and cheats...thats all they are, in fact they are so horrible that even though I do NOT like Verizon FiOS at all, that Im willing to switch to them anyway...I could not be more angry at these brash, inconsiderate, jerks...who hangs up on a customer that has been with your company for 23 years?!?!?!?! Simply Unacceptable... Good Bye Time Warner Cable and good riddance.

I know what your talking about! Every paycheck my brother gets he puts at least 2-3 hundred dollars toward his cable bill. The only thing is the bill never goes down...it increases.
I'd like to see what type of calculator they use-----evidently it needs serviced!

I also received inexcusable service from TWC. I wanted to shop for upgrades to my cable/internet, having only the lowest tier of tv and wanting to move up a notch. First called TWC in Charlotte and the rep offered me a bump up in tv, plus the cable box with DVR, for around $24 more a month than my current charges, price guaranteed for 2 years and no contract. I verified all the points of the service and equipment, then said yes. I received the wrong box (no DVR) in the mail, then called a second rep who said I could exchange the box at the local office. I again asked that the price be verified, and he assured me there would be "no problem, we have a promotion on the dvr." So I took off a half day from work today to exchange the box at my local office. Sorry, the local rep said, we can't honor the price. I would have to call the Charlotte office where the promo was promised. Talked to the rep there who refused to honor the price. After I decided to cancel ALL service she switched me to the customer service dept. The rep there ALSO refused to honor the agreement, saying the reps were "mistaken." NOT MY PROBLEM. I worked in retail for years, I made mistakes, but I always STOOD BY MY WORD!
Spending the rest of my wasted half day off looking for alternate providers, filing a complaint with the BBB, and looking for a HD antenna for my tv to hold me over til I can find a reliable provider.

Time Warner better call me, [protected])other wise I will be so done with you!I'not playing game
NO MORE FALSE PROMISES.
STOP THE PROMISE YOU CAN NOT COMPLY!

I live in NYC-twice service people came out to hook up the modem to connect my main computer internet service to my second computer. Twice they told me that for some reason they were unable to do it. So, they talked me into getting a 4G wireless and said it would be $12.95. When I received my first bill there was an additional usage overage charge of $250. When I called them they said that it had been explained to me that my contract was for a monthly usage of 250mb. I told them that this was absurd. Why would anyone take out a service that limited your usage, when they already had internet service (package deal). Now they are telling me that I did not cancel the service, and of course I did. That I owe them the monthly charge, which by the way turns out to be $19.99 per month and if I cancel the service there is a$135.
I'm going to take them to small claims court. My bill for just that month is $432. and this bill is $404. plus I owe the early cancellation charge.

From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

I am a Telecommunications Consultant I had a client of mine switch to another provider well they received a $3, 000 cancellation fee from TW, low and behold the contract said a $250 penalty we got on the phone with TW and asked for proof of how they got to that dollar amount. We spoke to about 4 or 5 different people till finally no one could give us written documentation on how they got to $3, 000. They finally left the penalty at $250, it's just a smoking gun they just want to scare you to stay with them.

i think you are a [censor]ing idiot techs wont do that for you is not their equipment, , , , let me ask you...if you had a bussiness will you provide a service that you dont offer to your cutomers? i think thats pretty dumb just like and the rest of the people that like cable...read a book do something with you [censor]ing life...

CS reps aren't able to shoot magical fix-all beams to your home, they can only give you credit for time out of service. we know right down to the hour what you pay daily, even hourly for the service. its up to the techs to fix the issue. if its a node issue then they would have to get a maint tech out.

These people are certified idiots. A simple move from within a 5 mile radius has turned into a nightmare. Nobody can help. Nobody knows what's going on. You can't speak to a live human being who has a brain and can comprehend a simple move from one location to another. You can't speak with a manager. You have to give your information over and over and over again, because you are either put on hold which rolls you into a que to speak with a new rep or you get "disconnected" or if you beg to speak with a supervisor, they will take your name and number but won't call you back. It's insane. I have spoken to no less than 10 people in the last 48 hours, spent a minimum of 4 hours on the phone, followed today by waiting 3 hours for a technician to not arrive. Still no service. I don't understand how these people are even in business. I have missed two full days of work, plus it has taken away from the time I need to spend actually moving.

We were with TWC for a while, only because it was all we could get. When we had them at our apartment complex our internet was ALWAYS down. Well, we moved to a house, and thought that maybe it was just because of the complex. NOPE. Our internet would go down about 5-6 times a day and ALL of our digital channels would go out at least once a day. After 4 different cable boxes and 2 different modems, we were able to get ATT Uverse finally. And so far I love them. Plus, the 400 dollars cash back is always good! And when we moved out our entertainment center to unhook our TWC stuff, we had 18 feet of spare cable stuffed behind there! Not even connected to anything. ARGH!

I was over my daughters house last night for dinner and she brought up exactly the same problem about agreeing to a verbal contract for 2 yrs that now means nothing. They wouldn't talk to her because the account is under her husband..what a load of BS.
I am going to have them put me on the ' allowed caller ' list so i can get involved. They will not be able to push me around like they did my daughter.I think our Local News might like this one since Time Warner announced a rate increase of 6-12% just a short time ago.
They seem to go by their own rules . They are really taking advantage of people so i might contact some local lawyer friends to discuss Legal Action.

good luck
mrt

First, I had the phone/Inernet/cable TV package after THEY approached ME. The special was $99.99 per month for all 3. I agreed in December. THEY could not come out until January. My first bill did not reflect the special. They told me I had it installed in January, AFTER the special - well, whose fault was THAT? I was wanting it in DEC., the month THEY apprached ME. I had to go to the local office that was unwilling to do anything. I don't cry much, but I told them they can KEEP their package and diconnect EVERYTHING & broke out in tears. A manager saw me & made a deal - if I come in THAT location every month, they will adjust the cost. That was inconvenient, but is what I had to do. The extended the $99.99 for four of my friends past the year, but not so for me - I was to pay $129/month, now.
The phone never worked when it rained. Problem not resolved, so I cancelled it and all cable except the $8.95 package that gave me the 1st 25 channels. The Roadrunner kept acting up, so I cancelled it because, AGAIN, problem not resolved.

THE WORST came when I went on auto pay and lost my credit card twice. I forgot to change my information on-line, but did so as soon as I was notified. Then my card was stolen. THIS TIME I did what I was SUPPOSED to do. I called T.W. telling them NOT to use that card. They told me to be sure and go online. I did. I canceleld the card, but my computer crashed without knowing if it was canceled or not. I got back online and checked TW site and saw credit card information now BLANK, so I didn't worry about it.
When my card came, I entered the new CC # on their site & paid the bill. I got a notice as soon as I paid (was a couple days AFTER I canceleld the card online) that my CC did not go through. Thinking there was a problem with the NEW card, I called the CC company - no problem. Called TW. They had my OLD CARD. They had no payment information. Apparently my confirmation # meant NOTHING as I didn't get a confirming email.
They said I had to pay in cash the rest of my life -or by money order.

I canceled the cable TV, the only remaining thing I had. Their cable, after digital, was not that great, anyway. Picture kept breaking up as well as the sound. It breaks up worse without the calbe, but I dont' have to deal with TW, anymore. I could NEVER get through to biling. They REFUSED to talk to me. They REFUSED to give me even one more chance. Now, I ALWAYS paid them WITHIN the month bill was due. I see no reason, after being a customer with NO BILLING PROBLMS for over 15 years WHY they would not give me one more chance. BY THE WAY - they NEVER infomred me in the mailings I had to pay in cash from now on. In fact, the mailing I HAD said, "You onl8ine payments option has NOT been affected at this time."

STUPID COMPANY!

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

Ask them to reimburse you for the usenet feed they silently canceled out from under you June 2017.

Before I upgraded to FIOS from RoadRunner, getting 50% more bandwith and 100% less problems, I canceled the phone portion of my account.

I recommend you shop around for a VoIP (voice over IP) phone provider that has the features- and price you want.

Some top rated providers, some of which I have personally tested include:

viatalk
voicepulse
future-nine
callcentric

TWC is offering the same phone "feature" set as available from the Bells in the late 1970s. That's yet another way they gouge you.

TWC is the worst, the techs never show and when they do they are 2 hours late, rude and do not provide any service (3 times they brought the wrong cable boxes). customer service is pathetic, they keep you on hold for over a half hour to then provide no help. both customer service and the techs show no interest in their jobs or the people they are servicing.
i am happy that we now have other options, stay away from TWC, save yourself teh grief!

I absolutely agree due to what happened to me today. I scheduled internet intallation on 11-2-08 and comfirmed with TWC again on 11-5-08 because TWC left me a message on 11-4-08. I asked for leave to stay at home today, but nobody came to installt he service. I called TWC to find out and was told TWC changed my schedule to 11-11-08, they even said someone talked me yesterday on the phone for this change, what a big joke because my home phone doesn't work since last Saturday, even today I can only take voice message and can't talk by that phone. After this, TWC customer service changed what he said and told me there is nothing he can do.

Besides, I've been forwarded several times before above phone converstion. TWC's explaination each time were different. I don't know who I should believe. What a mess! I am going to cancel my order.

My God, dealing with Time Warner is worse than just bad... it's a total nightmare. Never in my life have I dealt with more lying, uncaring, callous, rude, incompetents. Even worse than that... you STILL don't get anything done. My advice... go to the FCC. I did.