The complaint has been investigated and
resolved to the customer's satisfactionResolved Time Warner Cable — rip off
resolved to the customer's satisfaction
I will never do business with TWC again, I'm going to Dish! I had been a customer with TWC for 11 years glad I found out who I was doing business with finally! I fell behind 1 month on my cable bill & was hit with a one time only fee of $4.95 (which later occured multiple times) I called that month to tell them to stop my cable completely & was given the run around, then told they can't turn off my cable(actually told me he was unable to turn off my cable!!!) I asked for a supervisor, never did I get to speak with one. Then the TWC employee assured me it was disconnected as of Today but they can't say when it would be actually turned off. Well needless to say thay charged me for another month of cable!!! They are thieves & liars. I call to tell them I need to pay this off monthly I dont have the money hence wanting my cable shut off in the first place (only owed them $60 to start with) but am poor, got nowhere when asking for help to work this out. I paid them every month & every month my bill continued to go up with fees. Then they turned me over to a bogus credit protection associaton & they tacked on MORE fees!!! Treating a good long time standing customer like dirt is bad business. This whole ridiculous abuse has gone on since June.