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1st September 2023 at MCO airport desk.
I had a pre-paid voucher and gave the details to the check in desk. The guy decided to search on my surname and then proceeded to create a new rental without my knowledge. I reminded him I had a pre-paid voucher with all the services I needed.
I was asked to sign on the epad and present my credit card as a guarantee of any extras, which I did.
The paperwork was printed, folded and handed over with directions to my car, which was perfect.
On checking my credit card account later I saw the 1000$+ hold on my card. I checked the paperwork and realising what they had done contacted them via the web site as nobody was answering phones, presumably due to it being labor day weeekend.
I lodged a request to cancel the agreement and all the unwanted insurances. A day later all disappeared on my credit card and I assumed the error was corrected but I received no reply to my web form submission.
On my return to England I find I have been billed in full for the rental despite having a pre-paid agreement in place
Details are
RENTAL CAR CONFIRMATION
RESERVATION SUMMARY
Booking Status: BOOKING CONFIRMED (PRE-PAID)
Booking Reference #: ZKAAON
Driver: John Sz*****
PRICING SUMMARY
Base Rate (14 days) $453.79
Fees & Taxes $183.14
Ap Concession Fee Recovery: $63.03
Customer Facility Charge: $24.50
County Sales Tax: $3.73
Florida Surcharge: $28.28
State Sales Tax: $44.77
Veh License Fee: $18.83
Total Paid $149
LOCATION
PICK-UP Fri, Sep 01, 2023, 06:00 PM
THRIFTY 1 Airport Boulevard ORLANDO, FL, [protected]
DROP-OFF Fri, Sep 15, 2023, 03:00 PM
THRIFTY 1 Airport Boulevard ORLANDO, FL, [protected]
SUPPLIER & VEHICLE
Standard - Mitsubishi Galant or similar
Make and model are not guaranteed
Booking Confirmation #: K5594471209-
Desired outcome: Full refund of the duplicate charge on my credit card.
