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Thorntonscustomer service

1
N Aug 04, 2018

120th Western Thortons Gas Station.

I had a rough day. I had been grinding to finish a proposal all week so, I was being lazy and didn't get gas. I was running late to drop off my kids, got to work tripped over my phone charger, broke it and realized I left my wallet at home. By the time I picked up my kids, I was on 6%, my car was on E, the banks were closed and I only had $6 in cash. It was hot and my son asked me for a Icee so, I figured I'd go to Thortons and if I could use my phone, I'd pay with SamsungPay or use my $6. I was on 5%, so I went to the register, told the cashier to give me 3 Icees and 15$ on gas. My phone was too dead to pay, so I told her to give me the 2 icees for my kids and put the rest, of my $6, on gas ($3.82). I helped my kids with their icees and left. Pumped my gas and only $2.73 of gas was prepaid. So I went back in to say, I barely got gas at least give me all of it. So another cashier pulled up the receipt and said I was charged for 3 icees and I said oh she made a mistake. So the cashier yells over "You left out with 3!" And when I said I hadn't, she yelled back "I'm not gonna argue with you." So I told her to come outside and check I only had 2. Long story short she refunded the money and I got my gas, but I am still very upset with the way I was treated and how the situation was handled. If she thought I had 3 when I was leaving, she should have addressed it, in the store, not charge me after I left. I didn't have to be in a confrontational way but, charging me after is confrontational and cowardly. I hadn't stole anything and then didn't even get an apology or acknowledgment of the mistake. I didn't want to make a bigger deal of it than it is, but it is the principal of respecting your customers and if you make a mistake OWNING UP TO IT. I would have dropped it if she had said, I thought I saw you with 3, but you gonna make me out to be a liar, so now I'm a thief and liar but, you dont want to prove me wrong, you don't want to argue, you don't want to apologize but you are wrong. I was a simple mistake. I wish I had let her call the police and let them review the tape and come to my car and look for this other icee I supposedly had but I didn't want to out my kids through that and I was exhausted, plus
I didnt want to deal with the CPD either over a 99 cents drink. I have been coming to that gas station for years and so has everyone in my family but I will never again or to any Thorton. I'm not that hard up for a 99 cent icee or a couple of cents on gas. CAN FIND BETTER PRICES AND CUSTOMER SERVICE ELSEWHERE

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