The UPS Store — 1z1r12f10133581326

I handed over a time sensitive travel document to be shipped overnight first class to UPS Store at the 42935 Ryan Rd, Brambleton, VA-20146 store on Thursday afternoon for Friday delivery. The package was not delivered as of Saturday and when I went the store, the guy Erich(most arrogant guy I ever saw) was so rude not to help with my package tracking or answer questions on how the handover process works, stated he does not know if UPS guy picked up the package or not and he is not responsible???, and threatened to call the cops if I stay there to ask more questions.. all this to Simone who needs to travel next week and the travel document is lost now.. Never UPS again