The Salvation Army USA
Reviews and Complaints

On feb 8th, 9th we were told to remove a atile floor at the saalvation army store in grand junction colorado, on feb 10th I asked if the captain had the tile tested for asbestos and he said he did twice and it was perfectly safe. Then on feb 17th the captain said he was sorry the tile was asbestos at 5% and they had good insurance if I sued him. Me and my workers spent three days in the building and there wass no protective gear or warning about the dangers of the task we were doing ie removing the old tile floor
They then dumped two loads into the regular trash bin and it ws dumped in the county landfill. Over 47 people were exposed in this incident directly and indirectly and then their families they went home to.
This was an intentional lie to get their agenda acomplished so they could move food into the building by april 1st. The captain put us all in harms way to fulfill his agenda and did not concern hi, mself with our well being. He violated many laws aand does not seem to care much over his lies

I have unfortunately been here a couple of times. Las Vegas is a city literally filled to the brim with criminals. This staff is no exception. They have served raw chicken multiple times, for the vocational program they refuse to follow through with the three meals promised and any chance of a late lunch for having to run around meeting appointments, they have "volunteers" which have a literal obsession with staring at me every single time I take a shower...there are not allowed any sex offenders in this facility. They gang up on people making false complaints about what someone did to them because they want people to basically stand at attention for them. They bully and manipulate and get in groups to lie on innocent people(me). They regularly bring people into the churches who are manipulative liars and participate in the same way, people who pass out food target me after they gossip and call me an ungrateful person and slam food into my hands, they promote females who are willing to falsely accuse me and make threats of killing and abusing me - these same females are obsessive with watching me in the showers and the security guards make up lies as if I said things to antagonize situations. Many of the running around calling themselves gangsters and the staff join in laughing about everything that goes on. The mentally ill are encouraged to be obscene or are put into positions they are not even capable of working properly and the staff have them behave obscene and rude on their behalf. and then back them up with more lies and false accusations.

I have been stolen from three times since I have been here. The staff are no doubt the ones responsible for it and mock me when I report anything. They refuse to regulate whatsoever. They refuse to be honest. They refuse to have any work ethic. And everyone tries to use some excuse of how they are somehow disadvantage and not me. They are literal sociopaths with an obsession for power. They do nothing right and look to abuse people that are better than them in every single way possible. Then try to make themselves look as if they are the victims. There is literally zero reason in any way shape or form that these people are not all in jail -- let alone working a homeless shelter. People seem to always have an excuse about how someone did them wrong and why they do not give a crapa bout the people truly hurting. They target the easiest targets and have people join in. One thing is for sure...I will never work with or for these people. Slavery is already outlawed for starters. I literally babysit people 24/7 and they are very unproductive. They can try to act as if someone has done them wrong but one way or another -- no matter what they try to accuse me of it will always be false...because I di not do anything wrong to them. They play guilt trip games with peoples heads...they have massive amounts of sex offenders in here. They act like there life is so hard when there is really nothing to anything they do.

They eat for free and think that any person in need who comes in is an ungrateful person for wanting to eat food which is properly cooked, not served spoiled milk, one of the volunteers told me they had food in the kitchen that was spoiled (saltine crackers which stank) the health board is supposedly just letting this pass...I want this facility shut down if that is what it takes to get these people fired for the incompetent sadistic lunatics that they are...

This is literally nothing but an entire facility of gangsters and mix of exconvicts with an occasional real victim coming through the facility...like me...and a bunch of people absolutely caniving acting as if they are somehow the ones who were never given an opportunity. Every church here is a bunch of men with obsession for trying to put innocent people in their place as if people are their slaves and they are over whelmed with catering tot he less fortunate... or supposed church guys always trying to put their hands on some female and make her basically stand at attention for them at their every lunatic whim. Then they turn around preaching that we better just be grateful. No one does absolutely anything right and they yell and belittle anyone they think they can get away with it to...

Then when they get caught in every way doing bad they want to turn the situations and act as if they really have this street smart education I was not aware of where they had to make me actually get up and be strong and do things for myself...they are the laziest most self centered backstabbing lying bunch of people. They literally abuse everyone around them and say they are really teaching something and I just do not understand...

The Police here are EXACTLY THE SAME WAY...the church and LVPD is literally filled to the brim with rapists and females "covering" for them in the name of forgiveneness...and not one person every does what is right...

which they manipulate back around to being some survival of the fittest thing and claiming I am just mad that I did bad to people and lost out in life...

People are literal lunatics...they get sadistic lunatic pleasure out of stepping on me...

I am literally stalked by people off and on...and I cannot find a job in this city anywhere. The sadistic nature of people is so disgusting that I cannot even begin to fathom it in my head ---how people can be so disgusting...

They have me sit through their personal classes and mentally abuse, manipulate, lie... they are racists promoted her and then backed by the most sadistic people of other races...it is like 24/7 abuse and then followed up with mind games...

Everyone will literally not allow me to speak or ask a question which is one hundred percent legitimate to a very basic conversation. If soeone talks about a savings plan and I state that from personal experience, starting from this point or this point -- the bare minimum needs will probably be...(this) everyone in the room starts cutting me off about how terrible their life was...when I mention a job i had they have an obssession telling me to be quiet and talk about how they are worth more...the person delviering the class literally straight up tells me to be quiet and makes pious remarks as to why I am speaking.

She brought another person into the room who made a display of doing me a huge favor by opening a bank account with us---how everyone around me were never provided the opportunity but whatever I went through was obviously of no concern whatsoever, when clearly everyone here is supported in every single way possible and literally no one is actually helping me. If it was free to open the account she could have just done that.

She went into some speech about what some finance relate d things and made exas[erated comments about how hard she was working because I was asking questions. I have to compare advise on some things...plus she is manipulating things to make it seem as if I am treating her like a financial advisor...

The assignment I was given was something that took time in my situation and the lady giving a financial class absolutely twisted my words to make it seem that because I was educated and knew what I was doing, and she did absolutely nothing to help me --- that the reality was that I was trying to say my very good high level education was actually misguided and I knew nothing...It should have been more simple...

these people do absolutely whatever they can to make it seem they have helped someone they have not and as if they have given advice to someone who really was having difficulty registering anything basic. I have been writing financial plans since I was young. I was an excellent student and enjoyed school very much... I enjoyed learning. There is ABSOLUTELY NOTHING TO LEARN FROM ANY OF THESE STAFF...they are twenty four seven manipulatie...

Every person in there, including the ones claiming racism and being so deprived are only aiming to hold conversations which lead things off topic into a spiral of conversation that is not registerable...like when I ask questions, it is because I need to clarify a simple point to make sure I am getting everything right, they will jump in and try to act like they are saying something within the same topic or that me trying to be techinical was not validating them as human s and the speaker will join in being mentally abusive...

They are all literal jealous people with the sole intent of keeping their jobs and acting as if they have done the world a favor... Any job location I have seen in this city which is supposed to help people actually does not do this in any way shape or form...the people here are literally abusive to the max and refer to it as being the most deserving and mock me for being abused...they literally have NO SOUL OR HEART IN THIS CITY. There is zero work ethic to anyone in this city...

I am by far the most ethical person I have ever come remotely close to meeting...probably the only person in this city who wouldnt sexually assault someone as well... the humans here are disgusting excuse for human beings...disgrace to society in every way...

At the Santa Rosa drop-off lat 160 Montgomery Dr. 2/13/17 a young employee was rude to me, even hostile. I've been donating things at this location for years and the people there have always been helpful. However today this young man asked if one of my bags was books, saying "it feels like books" I said it had other things in it as well. He threw it in a bin, and I protested that it might have had a breakable item in it. Then he filled out a receipt for me and wrote "books" on it. I protested that the receipt would not match the itemized list of items I had made at home. He angrily pulled the bag back out, found there was a pair of men's shoes, 10 DVD's, and a large white serving dish. Then he talked badly about the things I had donated. True, I had erroneously included 4-5 videotapes, forgetting the SA didn't take them. But his manner was aggressive as he dangled a bag toward me and called it "trash."
I don't think this person should be working with the public, as I felt verbally attacked and his manner was angry. I will not stop at this drop-off station again if he is there. He verged on being threatening. This is so out of the ordinary for this location that I wanted to report it. Thank you.

At: salvation army
Sacramento thrift store, 315 16th street, sacramento, ca
[protected].

I walked in this branch to the best of my belief around 11:00 am, and was asked to leave my leather backpack up front, I stated I did not mind but such was/is illegal to my knowledge on the bag law that was passed to save on bags and charge a fee for such. There was a slender man, who appeared to be of foreign decent with a thin mustache and thin black hair and that of an older man around late 40's to 50's. This can be subject to a legal suit under the unruh act-ca code 51 > skin tone/racial. The bag was noticeably unzipped when I returned for it, and not as such when I left it with the staff member.

My husband Envoy Little, retired, is being sexually harrassed by the Family Services employee Doug Rykiel, who is bisexual. My husband will not admit this is happening as he is afraid of losing his office there. Rykiel does not want me enrolled as I would then be of active rank. I have worked with him (Rykiel) and know he is racist, sexist and does not show up to work regularly. Also, my husband was victimized when he was young so is traumatized by this current situation.

On the evening of yesterday February, the fourth 2017 my mother was shopping at your store located in Salinas, California. This is a formal complaint about the treatment she received at the store. My mother found a plate among other items she wished to purchase. When at the register my mother was informed that the plate, although it had a sticker price, was from a set and could not be sold to her separately. My mother understood this and said that it was okay and was willing to only purchase the other items. A supervisor that was nearby to the cashier decided it would be okay for that one plate to be sold separately. While my mother was being rang up a caucasian female approached and voiced she wanted to buy the whole set. The cashier then stopped wrapping the plate in newspaper and proceeded to tell my mother it would not be sold to her even though the supervisor had said it was okay. I imagine if the caucasian lady had not stepped in at that moment the set would have been sold without the plate, it is for this reason that I lack the understanding as to why the cashier decided to stop bagging the plate although she had already input it into the register. I bring up race here because my mother is Hispanic and this very much feels like a race was being favored over another.
I do not know your store policies on sets or policies about going back on the words of your supervisors. I would like a formal explanation as to why this happened along with your store policy. I would also like a formal investigation to make sure that this was not a racial issue. I am not looking for coupon compensation or anything of the sort but I would very much appreciate an explanation for this. If this situation did occur because of racial prejudice I expect a formal apology addressed to my mother.

I appreciate your time and hope to here from you soon.

I am homeless with three children. The Access Point 4 Housing referred me to the 1110 S Puget Sound Ave, Tacoma, WA 98405 branch at 1pm. I called and assumed that I had the wrong number because all I received was "Hello". I asked if I contacted the Salvation Army and he said yes. He was an older sounding gentleman.

Somehow the phone was malfunctioning on my end. He said "Hello" a few more times. I also did in a frantic state, trying my best to avoid a disconnection. Then the man sarcastically said, "Well... I guess you don't need any help". Of course I did! Otherwise I would not have called back five times. Each time I called, he hung up on me, eventually leaving me devastated.

It is now after 8pm, my children and I are still outdoors and I'm sure the employee who mocked my time of need is relaxing somewhere. I am ashamed that my living situation has come to this. That phone call made my day even worse. I thought the Salvation Army stood for Christianity. Even a gentle refusal of services would have felt better than the rejection I received today.

The hispanic lady today on 01/28/2017 between the hours of 5:00 pm to 5:45 pm threaten me and not let me leave and filed another police report mocking Justice's in retailiation of being arrested and supported with conspired Adminstrations of the Salvation Army today. Its all on footage and my civil rights has been violated again by this same hispanic lady that was working in receptionist desk of the Salvation Army in Tyler Texas.

I have been at the children's hospital with my son for the last week. My boyfriend just told me that ylthe salvation army didn't cover our electric bill because I was dishonest. I would like to know how I was dishonest when I told you that I lived with my boyfriend and he owned the house and the utility bill was in his name? I get that you were extremely overwhelmed, but to say that I was dishonest when I sat there in front of you and told you our situation and you sat there and understood our situation and made a promise to me to help breaks my heart. I pay Greg 300 a month in rent and am responsible for the utilities bill. He buys and prepares his owns meals and I buy and prepare mine and my children's meals. Greg is not! A part of my houshold. We live together, yes. But we don't sleep together, we don't share food, etc... I was not dishonest about anything with you. I am very hurt and very angry over your statement to him. He is my landlord. I have my own room and he has his. We may be dating but that doesn't change the fact that I pay him rent and pay the utilities. Now on top of my oldest child's medical bills, the money that "I" paid to have the gas fireplace fixed, the 1st medical bills "I'm paying" for Jacob, giving Greg what money I had to send him to California when his mom was dying and then died, then ending up taking Jacob back to the children's hospital this last week, now I have to pay Greg back the money for the utilities bill because somehow you can't take notes on what a person tells you. I'm literally 50 grand in the whole right now with my oldest's medical bills right now. Greg is not a part of my household, he doesn't help me or my children in any way. I am so insulted on what you said and how you represented yourself and the corporation you represent. A better person would have called for clarification.

Have a tv that I wanted to recycle and the salvation army will take old tube tv. The drivers came and the first thing they said very rudely is I am not taking that tv. I saw that that is part of your program that takes old tvs. Very bad. I said but I am recycling the tv and the other driver said you don't have to yell. I did not yell and the first guy was so rude I was little upset. I did indicate that tv was very heavy on my donation form when I scheduled it. Pick up #167447

Hello, I have been donating items to the salvation army for almost 20 years. I retired 2 yrs ago as a chicago police officer and as a hobby, i started shopping and donating the items to friends neighbors and family. I have been visiting your store at 509 n union in Chicago and as of approx. a month ago they have a new manager there by the name of Gerald. This manager, seems to think he is the CEO of the salvation army, and talks to customers as if they are at his discretion as to whether they can shop at this store when he is challenged about wrong doing among the employees there taking tags off of items to give to their family and friends . Me and my husband has seen him sneakily following us and others around the store which is 3 floors every time we come. He has told this one regular customer that he is only allowed to purchase five items. Overheard him telling a customer he takes pictures of customers that stash items, which me and my husband has never done, it's not that serious. Told someone that corporate gave him permission to barr certain customers out at his descretion at all salvation army stores. There are other instances where he has been very ignorant towards customers. This manager makes you want to stop donating and shopping at the salvation army, what he doesn't realize is that if it wasn't for people like me and others he wouldn't have a job. I wish someone would address this problem as soon as possible. Also speaking with regular customers the reason he was moved to this store is because of the problems he was giving customers at another store.

Thanks Ecina Maddox [protected]

Dear Complaints Board,

This is a complaint about the Salvation Army, Bellingham, WA branch denial of reschedule of an Energy Assistance program by employee, Marcus. I am a cancer patient who overslept the appointment. When I phoned to reschedule, I was told "no" and also that I am "not one of his girls". I presume the latter meant "race". I find this unconscionable as an excuse for denying assistance to a client with lymph cancer. He would not listen to "cancer" as an excuse for the missed appointment. This is neglience. I request firing of Marcus.

Thank you for your assistance.

Tamara Campbell
t. [protected]

The salvation army arc (Adult rehabilitation center) in kansas city, mo is a substance abuse "treatment program" for men. However, the staff who run the "group therapy" and "educational groups" and individual therapy are not trained in either substance abuse or professional counseling.in the past, the staff that are trained and qualified to provide counseling have been fired and replaced by volunteers from a local bible college who advise addicts and alcoholics who are going through withdrawal symptoms to "pray because the devil has you in his grip".
This so-called substance abuse treatment program is doing more harm to persons suffering from addiction.

I sent the letter below around Dec 8. New information received suggests that the employee's race may have caused her dismissal.

"I am writing to express my disappointment in discovering that Delores from Racine SA was let go from employment. I understand that being a personnel matter you are not at liberty to discuss this but I also believe that this is a loss for all of us. Being a dedicated customer for almost 10 years I had the privilege of knowing Delores for almost the entire time. Her efforts at Douglas AV did not go unnoticed by a lot of us. Even injured she showed up and made me feel welcome every time I entered. I was so impressed with her customer relations and my loyalty switched from Goodwill to Salvation Army, due in large part to Delores. When the change to Washington AV took place I jumped in with both feet and not only shopped there every day but became a regular donor. Within the last several weeks I have donated 4 times. So disappointed by this. Contact me at [protected]. I will await a response before I continue up the food chain of management. Being in business, I understand personnel confidentiality but I would ask that you reconsider this situation. Racine needs more like Delores."

**Sent today**
So I guess we just patronize loyal customers hoping they will forget. Think again. I'm getting feedback from several people that this may involve racism because of Delores' Hispanic nationality. I wonder how this will play out in the media? I have recommended that Delores contact an attorney at the end of this week and I will cover the cost. For your sake I would hope to hear something soon. Sincerely, Rick Geller

I work for the salvation army and let me say I never in my years of retail or management have I ever seen supervisors or managers ever treat employees like they do here with discrimination harassment, I have never seen a manager or supervisor give an employee a write up that she did on another employee 3 days later after the fact and have her give it to the employee she was writing up, i'm sorry but isn't that confidential information? Maybe if they separated the clan u would not have this problem cause as we all know if the supervisor is buddy buddy with those few of course their going to protect the supervisor and vice versa', their are employees their who are hard workers and stay out of the drama and those are the ones who get crapped on, the major is suprised to be their for a reason to listen to the employees and problems your supervisors are not always right u really need to open your eyes, sometimes listening to your lower employees can really help u solve the problem, oh yes and the theft u have going on in brick a brac well if I was u i'd check that out but then as we all know the people who are supervisors are not trained or groomed to manage so of course they will bend all rules and get away with much, , all i'm saying corporate really needs to take a close and better look at the supervisors who so called run their warehouse, pardon my french but they spend more time sitting and chatting on their ### and harassing employees then they do anything, they really have u people fooled which is very sad I really though the salvation army took care of their employees and had their eyes open to everything but I know now i'm wrong and it's really a shame, all I have to say is for once open your eyes and ears maybe then your wont be taken advantage of and made a fool of or wasting your time and money on people who are just their for a paycheck and really don't care, please please open your eyes, thank u for taking the time to here from someone who really sees and cares, now let's see if the salvation army cares

Now I know this doesn't do anything cause multiple people have submitted complaints and you guys still do nothing well I'm not ganna give up cause what's happening at my local store is completely unexplainable and unfair. The other day I was in the waukegan illinois store and noticed there is no jewlery maybe a couple small pieces in the cast to say they put stuff out but basicly nothing I wondered where it was going then I went to ask ask friend why they don't put jewlery out and he told me that a couple times a week a lady comes in goes in back and comes out with a big bag of jewlery I didn't get why but aperently it has been happening for the last 10 years this woman has someone working for her in the salvation army and is gathering up aperently lllllfirim the jewelry and selling it to one person instead of putting it out for the general public she controls the jewlery out of the salvation army so I waited to see for my self and sure enough she walked right on back and got her bag. I have talked to numerous people apperentlyllnd because of this a lar few number of people have stopped coming to your stores I will keep writing and doing whatever I can to see an end to this unfair practice this woman is hurting your so called charity by taking money out of your pocket all the jewlery you could be selling and making money for your charity please do somethng to stop this or more people will continue to not shop at your store

As a temporary resident at the Salvation Army Shelter, I have been the target of racial slurs from numerous staff members and other residents, including the n****** word on multiple occasions. It is a regular occurrence at the shelter and has been spoken towards myself and other African American residents.

I would like this type of behavior to be stopped and the shelter policy to be enforced. I was under the impression that threats, insults, and the like, would not be tolerated. All I ask is that this policy be enforced and those that have violated it be subject to appropriate consequences, up to and including, eviction from the shelter or removal from employment.

I am complaining about poor service and unprofessionalism of the manager incharge at the furniture donation location at 65 Pennington Street Newark NJ.
I brought a truck full of items in good condition, the items are donated by customers who are relocating.
The manager ask me to open the truck and in the middle of unloading he ask to move the truck and said he does not want that junk.He was very rude unprofessional.
My company works hand in hand with relocation companies and we use that site to drop off items because that's what the clients wish to donate to.
Please take action it is very disturbing.

I arranged for salvation army, memphis, tn, [protected], to pick up some items on thursday, december 22, 2016. I told them that I had a dresser, 2 book cases, 2 bags of clothing, a karaoke machine. They sent me a confirmation email and said that they would be at my home between 8am - 5pm. I stayed at home all day to ensure the pick up. They arrived a little after 3pm. I informed the worker that I had shoe covers for them to protect the carpet. He told me that it was against their policy. I told him that I didn't understand, because all workers that had come in before wore them when asked. He had his supervisor to call. His supervisor (Freddie) said that it was their policy due to going upstairs and it could make them slip. I said that it was okay, but for him to ask them to wipe their feet off really well on the outdoor mat before walking on the carpet. I will called the workers, worker #1 and worker #2. It seems as if worker #1 developed an attitude from that. They went upstairs and looked at the dresser and book cases. Worker #2 said that they would need the dolly. Worker #1 immediately said, "no", the dolly would mess up the carpet and leave lines. I explained to worker #1 that the items were not that heavy and 2 people had gotten them up the stairs with no effort. He then said that they couldn't get them down without damaging the walls. None of this was true. I believe that he was upset after the problem with the shoes and just did not want to take the items. I will not be donating to salvation army again. They wasted my whole day and gave me nothing in return. If they did not want to go upstairs, they should have asked where the items were, before pick up. I am really disgusted with worker #1's attitude. I did not interact with worker #2 at all.

I was employed as an Executive Assistant to the Secretary Business Administration, a position I held for two years until I could no longer tolerate the internal dysfunction that was my observation and experience on an almost daily basis.

Since I left the Salvation Army, I have had nothing but rejection for other jobs whereas, hitherto, I had received quite the opposite response. Needless to say, this situation raised questions in my mind regarding possible sabotage and it would seem that my concerns were well justified.

For more than a year, I have struggled with hardship, rejection and potential loss of my home, only to discover that my former manager, to whom I had entrusted my livelihood by appointing her as a referee (because I had no other choices), had consistently sabotaged my efforts to gain employment by denigrating me without any justification or substantiation. I know that I did a good job for this organisation and always delivered on, and often exceeded, expectations.

From my perspective, this so-called "charitable" organisation is inherently evil and self-serving. These days, I am ashamed to admit that I ever worked there but, nonetheless, grateful that the organisation that I had hitherto held in high regard has finally exposed itself as just another cult with a high aptitude for feathering the nests of its own before anything even remotely charitable is even considered.

Their members have no clue about real hardship because, almost without exception, they have been raised in very sheltered environments and have no ability to empathise with those who genuinely suffer. Instead, they stand in judgment and pose as "do-gooders" who, to me, are completely clueless and impotent with regard to making any positive impact on society.

May God have mercy on them!