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The Salvation Army USA
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1.4 741 Reviews

The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 741

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1:48 pm EDT

The Salvation Army USA employees.

I have been going to this location for awhile now and every single time I walk into to this store, I don't get greeted and when i'm checking out I don't even get a simple hello or how are you. I find it super ridiculous considering this place is a christian owned business. Blue springs missouri is where it is located. I don't think this is appropriate to treat people who are simply just shopping, like this.

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2:09 pm EDT

The Salvation Army USA furniture donation

I had called The Salvation Army to donate a practically new couch and made an appointment after submitting a picture. Two guys came out and looked at my couch and decided they didn't want to take it because there was a little cat hair on it (and I mean very little). This couch was only seven years old and in fabulous condition. You people are supposed to be helping underprivileged families and you turn down a couch because of a little cat hair? I actually think these two light-weight guys didn't want to do the work of carrying the couch out of my house. Everybody I talk to has the same story about The Salvation Army, that they're really getting ridiculous. I hardly think an underprivileged family would have turned down this couch because of a little bit of cat hair. When I called to complain, I was told "some people are allergic to cats." This is true, but there are also a lot of people that are not allergic. Every Christmas time, you people have your hand out looking for donations, but when someone tries to do good during the year, you turn your nose up. I ended up hiring a junk removal company that will be donating my very fine couch to Habitat for Humanity. I no longer will donate to The Salvation Army after this absurd experience. Your request for money next Christmas will fall on deaf ears.

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4:23 pm EDT

The Salvation Army USA was denied food

On 03/26/2019 I went to the Vallejo Salvation Army for two reasons 1) to see if they could help with my PG&E bill and was told they didn't have that program anymore which was ok and was given a number that could possibly help me. 2) then I wanted to get some food (which I've done a few times) and was told no cause the only reason I wanted some because I saw other people getting some and if I really want some to come back on Thursday

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10:44 am EST

The Salvation Army USA family thrift store

Items are way too overpriced, the manager Liz is a crook, I overheard her talking about how they purposely sell things that are broken so people who return them have to use store credit. Saw employees taking the half off colored tags for the day off of the shelves and racks so people couldn't buy them for the reduced price. This is supposed to be a charity that helps people.. I find better deals at target and Walmart. It's shameful, I'd rather spend my money somewhere that uses it for a good cause, but this place is not one of those places. My husband is a former employee and All they care about is profit.

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7:00 pm EST

The Salvation Army USA items being thrown in the dumpster that I wanted to buy.

First let me say yesterday Feb 4, 19 between my mom and I we spent over 150.00 in the Salvation Army in Beckley West Virginia. She bought a chair and we had to go back today to pick it up. We have shopped there ALOT..
So while shopping there today they were what they called "cleaning the store" I thought maybe they were moving or something. I was told no just cleaning we do it every beginning of the month. THEY HAD LOTS OF BUGGIES AND BLACK TRASH BAGS OF STUFF TAKING IT OFF THE SHELVES THROWING NICE STUFF IN THE DUMPSTERS.
I was looking threw a buggy with odd and ends of fabric pieces, curtains, good sheets, tablecloths etc.. there were 4 buggies full so I wanted to get some of the bigger pieces (even like 1 panel of a set of curtains) to use for crafts and sewing.
I heard (DREMA) say throw all of these 4 buggies out. So they started bagging it up. I ask her could I buy these items at a discounted price and she told me NO it's full price it has not been bagged up yet. SO THEY BAGGED IT all UP AND TOOK THEM OUT AND PUT THEM IN THE DUMPSTER. They would rather throw them away instead of selling them at a discount price. They were throwing nice shoes, home interior pictures, curtains sheets, heavy coats, kids clothes in the DUMPSTER.. THAT IS NOT ALOT OF THAT STUFF COULD HAVE WENT TO THE HOMELESS SHELTER OR WOMENS RESOURCE CENTER IN BECKLEY. IM VERY UPSET. MY MOM IS 91 YRS OLD AND LOVES TO GO THERE BUT I WILL NOT BUY A SINGLE ITEM FROM THEM FROM HERE ON OUT.

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1:18 pm EST

The Salvation Army USA senior discounts

Hello: I frequent the Salvation Army on Winchester Blvd. in San Jose, California. And I might also add that I donate a ton of stuff to them.

On Friday, January 25, 2019, I purchased a few things yesterday and was told there will no longer be senior discounts. I was shocked, to say the least! It's one thing to raise your prices, but to stop senior discounts? Shame on you! I'm a senior citizen living in the most expensive area in the country, and there are many many people here who live at poverty level and depend on thrift stores for many things. And I've also noticed how some of the prices are ridiculously over-the-top. It just feels like price gouging.

If people with less income can't afford to buy at Salvation Army, then what's the point? I mean, after all, everything in the possession of the stores is GIVEN to them, free . And then to jack up the prices of certain items to make top top dollar. I've seen items that I can purchase at other stores for the same price, if not less, for the same item, brand new.

Desirable resolution of my complaint: bring back senior discounts and please stop price gouging. People with lower incomes depend on your stores for their wares.

Thank you.

Linda Bachmeier

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6:23 pm EST

The Salvation Army USA recycling pickup with truck in barre vermont.

I work at the St. Johnsbury Vermont. I do not want to get into trouble for filing a complaint. Our back room is completely full with no more room to put anything. We have not had a truck pick up in over a week. My boss did about two weeks ago send the truck to pick up the paperwork but did not take any bags of recycling. My boss Chris West has been back for about 8 months and has been to the store only twice. be calls to complain about sales and how we are not tagging enough. He also wants us to make sure the store is the way it was 2 and 1 half years ago before he was sent somewhere else. Me and my co worker do what we can with the very little bit of help we do have. The fire marshal has been to the store a couple of times and we still have no room in the back room to even sort anything out with out the possibility of maybe having something fall down and hurt who is out back working. Please do not let me get into trouble for this.

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5:03 pm EST

The Salvation Army USA bed rent contract at shelter crossroad

Salvation Army Intermountain Division
Headquarters in Denver, Colorado
1370 Pennsylvania Street, Colorado 80203

To : Crossroads Resource Center-Division of Renting Bed
Subject : Bed -client, Complainant's claim- Bed 183 at Crossroad Shelter.
Reference : Facts occurred on Sunday 6, 2019 at 9.30pm9with Bed 183)., and 1.10 am(with bed 176) contravene the mission and vision of the Salvation Army-A safe place to sleep.
Dated : January 8, 2019

Dear ( Manager of the Crossroads Resource Center)

Jose Carlos, Hispanic bed-client, over 64 years old, with legal address on 3097 S Sheridan Blvd, place where the Salvation Army will send any communication of the grievance process and place where Jose Carlos will be received the Response to his pleading if Salvation Army's manager and worker did not resolve the present complaint accord to law. He declares that is a temporary user[bed 183], of the bed-client services at the Salvation Army Crossroad shelter situated in 1901 29th St. Denver, CO 80126. He was on 2016 and 2017 used this service in reason that he is citizen of another state and had that to attend a medical treatment of his gradual hearing loss of the right ear which is associated with the aging process and because he had a hearing loss on-job-injure in his left right on 2013. On November 26, 2018 he was being treated of affection in his Right eye which caused him to have a surgery on December 18, 2018 in Denver, CO sufficient reason to use the Salvation Army Crossroad Shelter as a Bed-Client to his post treatment of two Months-Cataract Surgery Recovery process, after the surgery. Accordingly, Jose Carlos- Bed Client, is a disable person in his hearing, with a bell's palsy-disfigurement facial, and with an impairment from his right eye that prevent him from heaving lifting over 30 lbs., bending and pushing things and longer computer use that might stress your eye while it is healing.
STATEMENT OF FACTS:
On Sunday January 6, 2019 had two occurrences with two older bed-clients over 65 years old.
A. The Complaint case: Bed No. 183
Jose Carlos arrived at the installation of the shelter around 8:00 pm when all bed-clients were in possession of his bed. Jose Carlos was rested in his bed, when he cannot note the presence of a worker behind his head nor to hear him because of the Complainant's hearing Loss and the TV noise-turn on, all bed-clients talking at a time, while he was distracted with his computer. Only Jose Carlos discover him when he was scared because the Salvation Army's worker rose the voice. This was frustrating for the salvation army's worker who got to be angry.
Salvation Army's worker non re-phrased because he was not alert that Jose Carlos has an Impairment-Hearing Loss, made a physical aggression when the worker moved the bed employed too much force because the bed was outside of the line around 10 cm and worker got to hit to the plaintiff in the leg with the bed. The worker used the action as a way to intimidate to the bed clients. Jose Carlos did not make comment with the worker, he only said him "Bed-Client will be making a complaint".
Jose Carlos is attached Pictures of the Area that he uses, demonstrated that did not exist an alignment of the beds in such area. Second, plaintiff whether he did not move the bed because the Salvation Army's worker made a claim to Jose Carlos. Jose Carlos declared in the paragraph precedents that he is prevented to move heavy objects because he has a risk of injure in his right eye.
Jose Carlos yesterday Monday 7, 2019 was prevented to make a pay of his rented bed because the Salvation Army's Worker made a statement that he was said to me because bed-client had moved the bed. Jose Carlos states that he had not given consent to cancel his bed rent contract with the Salvation Army, Second, because he did not violate any rule despite to be beaten by the Salvation's worker. Third, Bed-clients request a grievance process, when exist witness about the abuse. Jose Carlos was said After the meeting celebrated for a violation to the rule he will be probably suspended. Plaintiff is contrary to this procedure because before a Salvation Army's determination he is found without a right, because he will not have a rent contract. He is asking to the Salvation Army if it procedure is legal, because it is denied implicitly process, when he must have a prudential time to remove his things given his post treatment medical.
FACTS OF LAW
The facts showed did not configure a violation of the rules by the bed-client No183, but a violation to the bed-clients rights, because he is asking himself because whether all bed-client don't have an alignment of his bed because the Salvation Army was acted unlawful broken the peace of a bed-client who is in medical rehabilitation, because exist preferences of the American African worker with other American African and because the Salvation Army arbitrarily and capricious way without an investigation and resolution canceled the contract of the bed-client with the Salvation Army. Jose Carlos has a protected activity Under ADEA, ADA and federal statutes which prevent to Salvation Army without explanation and proof to terminate unilaterally the tacit convene, because Jose Carlos had an impeccable conduct because of his degree and education in the USA.
Bed- Client No. 186, Older American over the 65 years old was retired of the shelter exposure him to the cold outside environment.
B. Facts occurred on Sunday 1.10 am.
Jose Carlos was witness of the facts because the Jose Carlos' bed with Number 183 is close to such bed. Jose Carlos declare, don't have friendship with such person, but he can note that the bed-client 186 was expressed a claim to go to the restroom and was detained abruptly despite that he indicated his bed number. Bed-client claimed because The salvation Army's worker threat him with call to police to dislodge him of the Salvation Army at 1.am. Then salvation Army's worker and another one awake and angry called to the manager to pressure to the bed-client. Bed -client expressed his discomfort indicated that the workers were lying about the facts. At least, the bed-client declared that arbitrarily was being evicted with suspension. The question of fact and law, Whether the Salvation Army can be responsible by the consequences of an older bed-client's dislodge despite to have a rent of a bed who exposure to the person to a pneumonia, because of the pattern and practice or policy to intimidate. Whether the Salvation being responsible for the workers' arbitrariness can refund the days paid without a use of the rent services. Whether the Salvation Army has his policy of good faith which change every time with new administration should notice on blackboard the federal statutes in defense of the older or disable persons' rights; or in the alternative handle a complaint box to avoid retaliation acts.
Accordingly, Jose Carlos has declared a pattern of policy or practice similar in both cases that support an investigation or a review of the Salvation Army's grievance process manual
Best regard
Jose C. Caycho M.
Jose Carlos
[protected]@HOTMAIL.COM
Please, if exist necessity of additional information and/or in the alternative that this complaint was erroneous in the addressed target please, send me a response targeted where can resolve such complaint pursuant to law.

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11:41 am EST

The Salvation Army USA donation pick up

I have a great working medical/adjustable bed I no longer needed. Being in Pittsburgh, I know there are plenty of older folks with low income in need. So I went online to Salvation army and scheduled for a pick up( they were the only charity picking up furniture).

I waited two months with this heavy bed sitting against my bedroom wall. The guys finally come today and there was one excuse after another as to why they couldn't take it. When I scheduled, I explained CLEARLY that this was a Heavy, adjustable bed. But the men said they never pick up beds like this. Then he says, "maybe, let me see". Then suddenly Everything has to be perfect, there can be no imperfections. He kept calling the scratch in the corner "damage". Mind you, the Salvation army store sells plenty of scratch and dent furniture. However, my bed Looks almost new except for the scratch I caused, trying to move the thing. It's complete with a clean Serta Foam mattress and cushioned cover. I could see the two guys simply didn't want to take it because they didn't want to lift it. The Big guy kept saying, " It will end up in the Monroeville land fill, because Salvation Army is very picky." the little guy says." Yeah, the guy over us doesn't know what he's doing. Some of the nicest things go to the dump." So we ask If they could just take the things downstairs for us, because, being Women, we can't lift it. They say no.

The two non-workers leave and I make a call to the Dispatch guy. I explain the situation, then he gives me a " Yeah, they can't move anything they're not gonna take. They ain't a moving company. I asked How much does it cost you to take the item to the dump after it has been rejected?" He answers " Well, about once or twice a day it costs $500.00."

Noticing this guy is a jerk, I reply.. " That's for a truck load, I'm asking about an Item." He responds. " Yeah that's for a truck, I don't know how much for an item." I'm honestly so frustrated now, I simply asked. " Couldn't I just give yins a donation to take the thing to cover your cost? " Then he replies.. " No. They wouldn't take any money, we can't accept donations like that. " So I ask one last question. " Do you know any churches, or other charities who would take an great working adjustable bed?" He replies. " No. Not from the top of my head. " I say ok and end the call.

I've never had such a bad Donating experience in my life. I waited two months for a waste of my time. Salvation army sucks.

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3:28 pm EST

The Salvation Army USA furniture pick up

I arranged over a month ago for furniture donation. When the truck arrived they told us they would not take the couch and 4 chairs, that were in good condition, because we have pets. They picked one piece of dog hair off a chair and refused to take all of it. It is ridiculous! I will never donate to the Salvation Army again, not a dollar at Christmas, nothing!

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8:47 am EST

The Salvation Army USA hostile employee

A woman by the name of Brenda who works at the Salvation Army shelter in Tyler Tx has upset so many of the residents at the shelter that they are trying to file a petition to have her fired. It is reported that she been seen by several people stealing the donated food, locking some residents out, allows some residents that are working to sleep in while other who work late must get out, one of the residents attacked her, and still she is rude and harassing to the people that are staying there. What can be done about this person. The residents avoid complaining for fear of being kicked out due to retaliation.

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12:58 pm EST

The Salvation Army USA sexual harassment from the donation collector outside of walmart

On December 22nd around 2:30 in the afternoon, my daughter and I were walking out of Walmart (Amherst, NH, 101A ) near the gardening side door. We appreciate the work of salvation army so we both made a donation to the bucket of the bell ringers.
As we were leaving, my 15-year-old daughter heard one of the bell ringers, a white/grey haired older gentlemen, say to his partner in a innuendoed tone and snicker: "I'd like to take her home." My daughter is a presidential recognized volunteer and tutor at other non profit, not prone to exaggeration. We respectfully demand action and may monitor the volunteers to make sure proper action is taken for the honor of young women donating and the two organizations involved. If the man has honor, he will admit his fault. Thank you.

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11:23 am EST

The Salvation Army USA horrible stealing employee

A woman name Annie Vandeventer drives her salvation army money to and from where donations are made. She resides and brings it back to Asbury Park. I know this information because she took medical transportation with me and was bragging about how her and her man pull over on the way to drop off the money and steal from the bucket. I know times are touch Last year I was hospitalized and had no Christmas and this year I can't work still due to my illness. Yes it's awful and sadens me to the core that their will be no Christmas. But that doesn't give people the right to steal. It makes me sad that she is doing this and I needed to voice it. Thank you very much for your time. Merry Christmas and Happy Holidays.

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1:53 pm EST

The Salvation Army USA utility assistance

4940 pan american blvd, north port FL 34287 at 11:30am today door was lcoked, hours stated open 9am-4pm (closed for lunch 12-1pm). People were inside but wouldnt help me. Went to 2120 loveland loveland Blvd, port Charlotte FL 33980 & they wouldnt help me either. I spent 2 hours & alot of gas driving around trying to find assistance, everyone is telling me to "try this place, or that place" or "im in the wrong county, you have to make an appointment" etc. I heard every excuse in the book & i was not treated nice by anyone. I lost my job 4 months ago where inworked for 12 years. I recently just got hired at a new job but will not receive a paycheck fofor another week. My FPL bill is past due & now my electric will be shut off on monday. I had to cash out my retirement to get through this difficult time & now that money is all gone which i worked my whole life to build up. I have never struggled like this before. I received food stamps for 2 weeks for $115 but that was all they would help me with. I have a zero balance in my checking account, no food in my home other than spaghetti noodles & canned spinach to live on. I am disgusted with how i have been treated & turned away today. I know plenty of people who have received assistance in the past with utility bills & they all suffer from substance abuse problems. They also get food stamps & rather than buy food they sell their cards to get cash & in return can get their drugs. After all the tax dollars i have paid towards the government over the years & donations i have given to charities for those in need, i am appalled that i can not receive one bit of help. This is a disgrace to call this community my home. I dont understand how all these people can lie about their lives & get all this assistance given to them when I am an honest citizen of this society & i get nothing in return. I will re-think about making any type of donation again in the future.

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1:44 pm EST

The Salvation Army USA kicked out

Today I went Christmas shopping. After I shopped at Ollie's I decided to go to salvation army in west mifflin pa to see what they have and to wait for my ride. As I was standing in the aisle I was told that I can not stand in the store and wait because my boyfriend works there. Meanwhile he was doing what he was supposed to and I was texting on my phone to see where my ride was. And i was told i can not stand there and wait because my boyfriend was working there. My complaint is that it shouldn't matter if he was working I was not bothering him I was a complete row down from where he was working, wasn't bothering him at all. There was no absolute reason to kick me out of the store just because I was waiting for my ride and my boyfriend was working there. I will not ever again set foot in the west mifflin store if I'm going to be treated that way. I want something done about this. This is not how you treat ur customers.

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Aubrey Sanutelli
, US
Dec 13, 2018 3:50 pm EST

That is harrassment...you are a shopping/paying customer and cannot be forced to leave the store regardless of who works there. I would look into filing charges for discriminating against you because of your relationship status.

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9:51 am EST
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The Salvation Army USA harassment and overseeing of authority

The Salvation Army for years also has been crying out. Letters, phone calls and emails of such injustices are placed in the hands of those we call Godly but only because imperfection exists in humans, those letters are pushed aside and disregarded and rarely does the situation get attended to. In my years as a soldier and association with the Salvation Army, I have seen and heard of insubordinate officers who use their position and status to feel free to subject others in wrongful and hurtful situations. General Brian Peddle said in the War Cry, "the Salvation Army is not perfect" yet officers do not seem to understand this and feel that as long as they follow the rules and regulations and minutes of the Salvation Army they can't go wrong. They refuse to apologize and admit they are wrong and when the employees and co workers see this behavior, the belief in the Salvation Army doing the most good has failed to meet that mark. For when rules and regulations are the authority over goodness and kindness and most of all forgiveness, than we have a problem. Most of all, it is even more difficult when one who tries to go through proper channels is only dismissed because this person is disregarded and made to feel like a nobody, when the Salvation Army preaches of love thy neighbor on one hand and on the other hand, stone thy neighbor. It is hard to understand how people of God can side with each other and conspire with each other to disregard a person only because they consider themselves the officers in authority at their post. If you see this from the stand point of officers, it is hard to understand but looking at it from the view of employees and the congregation, it gives you a totally different perspective from what officers in the Salvation Army proclaim and what they actually emulate. Captain Myron Smith of the South End Corps in Boston along with Major Hartshorn and Divisional HR Manager Alissa Yong used their authority wrongfully and maliciously to fire a Leosandra De Los Santos, after serving 10
faithful years of service and doing the most good. Also, Myron Smith fired Timothy Morris, a long time employee of almost 40 years to the Salvation Army. This man was a kind and good hearted man that
everyone will attest to. Mr. Morris and Ms. De Los Santos were fired with the option to resubmit an application for other positions at the South End Corps. Meanwhile, Anthony, another employee of the Salvation Army was moved to another position with no problems or having to submit a job application after being fired. This shows that Myron Smith is contradictory in what he says. He shows favoritism by moving one person from one job to another and yet fires other people and tells them to resubmit an application. His willingness, fairness and honesty is well observed and noticed by the Corps and its members. Mr. Morris was left feeling terrible and he always worked for the good and the better of doing the most good for the Salvation Army. He believed and always gave his best but now his opinion along with others who know him think that it was terrible and wrong for the Salvation Army to throw Mr. Morris out the way they did after almost 40 years of faithful service. He wasn't even considered or looked upon as an employee of almost 40 years by Myron Smith, Major Hartshorn or Major Davis. Non of this was considered upon his firing. Mr. Morris is now unemployed and was not allowed to finish his years so that he may retire with an accomplishment of completion. For entirety of letter, please contact [protected]@gmail.com

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T David
, US
Dec 05, 2018 9:36 am EST

The Salvation Army for years also has been crying out. Letters, phone calls and emails of such injustices are placed in the hands of those we call Godly but only because imperfection exists in humans, those letters are pushed aside and disregarded and rarely does the situation get attended to. In my years as a soldier and association with the Salvation Army, I have seen and heard of insubordinate officers who use their position and status to feel free to subject others in wrongful and hurtful situations. Officers do not seem to understand this and feel that as long as they follow the rules and regulations and minutes of the Salvation Army they can't go wrong. They refuse to apologize and admit they are wrong and when the employees and co workers see this behavior, the belief in the Salvation Army doing the most good has failed to meet that mark. For when rules and regulations are the authority over goodness and kindness and most of all forgiveness, than we have a problem. Most of all, it is even more difficult when one who tries to go through proper channels is only dismissed because this person is disregarded and made to feel like a nobody, when the Salvation Army preaches of love thy neighbor on one hand and on the other hand, stone thy neighbor. It is hard to understand how people of God can side with each other and conspire with each other to disregard a person only because they consider themselves the officers in authority at their post. If you see this from the stand point of officers, it is hard to understand but looking at it from the view of employees and the congregation, it gives you a totally different perspective from what officers in the Salvation Army proclaim and what they actually emulate. Captain Myron Smith of the South End Corps in Boston along with Major Hartshorn and Divisional HR Manager Alissa Yong used their authority wrongfully and maliciously to fire a Leosandra De Los Santos, after serving 10 faithful years of service and doing the most good. Also, Myron Smith fired Timothy Morris, a long time employee of almost 40 years to the Salvation Army. This man was a kind and good hearted man that everyone will attest to. Mr. Morris and Ms. De Los Santos were fired with the option to resubmit an application for other positions at the South End Corps. Meanwhile, Anthony, another employee of the Salvation Army was moved to another position with no problems or having to submit a job application after being fired. This shows that Myron Smith is contradictory in what he says. He shows favoritism by moving one person from one job to another and yet fires other people and tells them to resubmit an application. His willingness, fairness and honesty is well observed and noticed by the Corps and its members. Mr. Morris was left feeling terrible and he always worked for the good and the better of doing the most good for the Salvation Army. He believed and always gave his best but now his opinion along with others who know him think that it was terrible and wrong for the Salvation Army to throw Mr. Morris out the way they did after almost 40 years of faithful service. He wasn't even considered or looked upon as an employee of almost 40 years by Myron Smith, Major Hartshorn or Major Davis. Non of this was considered upon his firing. Mr. Morris is now unemployed and was not allowed to finish his years so that he may retire with an accomplishment of completion. For entirety of letter, please contact mrdavidfixit@gmail.com

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8:11 am EST

The Salvation Army USA area store dirty very unsociable restroom not in order over 6 months and more

My mom and I have been going to this store for many years, it has always been one of the friendlest clean nice merchandise helpful store til about 6 months agao. Things have gone down hill the workers are not at all nice very anti social no smiles. The store is dirty beyond dirty the rest room that has always been there is out of order forcing people to go across the street to use the other stores rest room. Most prices are very good but latley the housewares is priced so high it doesnt sell. The numbers of people that use to go were much higher than now. I have watched little children wet them self because not restroom. Someone actually urinated in a glass jar and left it in the changing room. Things are going bad. Please can someone help. Salvation army has always been a great store to shop and the quality always great but now with all this going on and its not just me I have thought about starting a petition to have some thing done lots of people having a hardship as is and now to lose a store that is to help people is aweful. I hope there is something you can do my friend who is a spokes person for chrons disesease said it is against the law not to have a restroom in the store please help isnt that what salvation army is all about. Very concerned denise smith [protected]

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11:06 am EST
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The Salvation Army USA rental assistance

On October 2 me and my fiancee apply for rental assistance with the salvation army we were approved to receive rental assistance and utility assistance but never received the funds i have contacted the manager who took my case several times and all i get is the runaround i will be getting evicted do to this situation iam ready to contact the news for false advertising about helping family in need get approved but dont receive the funds

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12:59 pm EST

The Salvation Army USA prices of items in thrift stores

The items in the thrift stores are way to high! These items are donations from the
public and should be priced for the low income people to be able to afford them. They have items priced as if they were being purchased at a retail store, brand new. Something needs to be done about that, it defeats the purpose of having a thrift store. Is there a profit to be made ? A coat for 20.00? A box of dishes 30.00? A pair of boots 20.00? Really people. Think of the needy, they cant afford prices like that!
Thank you and I will close signed disappointed in NM.

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9:44 am EST

The Salvation Army USA poor management and untrained employees.

I was trying to complete a purchase at my local Salvation Army, upon getting to the register the cashier was friendly and helpful but apparently did not know how to use a chip reader as my card had a chip and he continued to swipe it saying it would not go through. I asked him if his card reader had the option to insert the card to read the chip and he seemed unsure.
Hey proceeded to involve the manager of this location who also tried swiping it so I asked him as well if there was a chip reader and he said yes. He then asked if he had tried inserting the card to which the employee lied and said he did. I watched him swipe multiple times, never once did he insert my card.
I asked the manager politely if he would try inserting it for me to complete my purchase but he refused and gave me my card back saying "it won't work" with no apology. I will not be returning to this location. Horrible service.

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Chris1977
, US
Nov 17, 2018 10:39 am EST

Most debit machines have a slot under the keypad that's where the chip reader is. Insert your card chip inward and leave it there until the transaction is completed unless there's a glitch in their system where the chip doesn't work.

The Salvation Army USA In-depth Review

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The Salvation Army USA contacts

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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