The Ritz-Carlton Hotel Company Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

The Ritz-Carlton Hotel Company LLC

10400 Fernwood Road
United States - 20817

Customer Support Phone Numbers

800 2413 3333(International) 1 0
1800 145 004(Australia) 1 0
1800 419 3800(India) 1 0
1803 606 277(Indonesia) 1 0
1800 806 219(Malaysia) 1 0
1800 601 1355(Singapore) 1 0
1800 019 5300(Mexico) 1 0
+1 800 542 8680(USA & Canada) 1 0
+44 800 234 000(United Kingdom) 1 0
+64 800 443 030(New Zealand) 1 0
+43 800 281 127(Austria) 1 0
+32 80 077 269(Belgium) 1 0
+33 800 907 203(France) 1 0
+49 800 181 2334(Germany) 1 0
+39 800 872 076(Italy) 1 0
+31 800 220 600(Netherlands) 1 0
+34 900 984 466(Spain) 1 0
+46 20 793 120(Sweden) 1 0
+41 800 553 986(Switzerland) 1 0
+86 400 830 0253(China) 1 0
+852 800 962 349(Hong Kong) 1 0
+81 120 853 201(Japan) 1 0
+966 800 897 1435(Saudi Arabia) 1 0
+971 800 4789(UAE) 1 0
+54 800 444 3938(Argentina) 1 0
+55 800 273 2811(Brazil) 1 0
+56 224 737 500(Chile) 1 0
+51 80 051 790(Peru) 1 0

The Ritz-Carlton Hotel Company Complaints & Reviews

The Ritz-Carlton Hotel Company / mooncakes

Sep 13, 2018

For the price we pay for the premium snow skin moon cakes, it is definitely not worth it. We understand this year these moon cakes were frozen and not fresh. Last year they were chilled. Could this explain why this year's snow skin moon cakes were of such an inferior quality? From our...

The Ritz-Carlton / complaint about our ritz carlton booking, confirmation number [protected]

Jun 10, 2018

Dear Sir or Madam, I write to bring to your attention an unpleasant problem around my holiday booking at the Ritz-Carlton Residences in Waikiki Beach, HI. On 21 May 2018 (NZ ST) I made a booking (Confirmation Number [protected]) for a ‘One Bedroom Grand Ocean View Suite' for 10 nights (8 July...

The Ritz-Carlton / ritz carlton toronto

Jun 06, 2018

On Sunday May 27 at 12:30 myself and 3 others attended high tea at the DEQ in the Ritz Carlton located in Toronto. We arrived at 12:00, we turned away by staff so we waited in the lobby. When we were seated for tea, the patio was shut down, which was very unattractive on a bright sunny day...

The Ritz-Carlton / no response from we care of marriott/ritz carlton hotel chain

Jun 03, 2018

We have booked a stay and golf package in Half Moon Bay, reservation number [protected], Bernhard Steiner, and have requested golf tee times to be arranged via the wecare link. I sent the request on May 21st, 2018 and was told a case number [protected] had been created. But have not heard...

The Ritz-Carlton / mother's day brunch aruba

May 14, 2018

We booked a table for 6 for the Mother's day Brunch in the ball room of the Ritz Aruba. We arrived on time at 11 am and were exitedly excorted to Table 1 (the best table) by a very energetic hostess. To her (and our) surprise, table one (a table for 6) was already occupied by 4 guests ...

The Ritz-Carlton / theft report

Apr 30, 2018

Dear Sirs, My name is Tatiana Wills Anders, I was a guest at the Ritz New Orleans, from April 24 to 26, room 749. On the 25th I was attending at ISIA Convention and left my purse, inside my closed luggage, in the hotel room. On the 26th, at noon, when I was preparing to leave the...

The Ritz-Carlton / a recent stay at laguna niguel resort dana point california

Mar 06, 2018

We recently stayed at the above property 10th Feb for two nights. We booked through American Express. I would very much like someone to contact me in order to explain the appalling standards that we received. This is in fact the second time I have reached out to customer services with no...

The Ritz-Carlton / quality of service

Feb 09, 2018

Dear Friends: So let me tell you a story, My wife Miriam when she turned 50 decided to do her Executive MBA, while studying very hard every day she cam a cross during her courses and study the Hyatt Regency way of Customer Service and Care, since then her dream was to spend a long weekend ...

The Ritz-Carlton / ritz carlton abama (tenerife)

Jul 12, 2017

Dear Sir/Madam, Reservation No. QN3A1E4A Marriott Reward Card No. [protected] I would like to make a complaint about a recent stay at the above Ritz Carlton. 1/ 3 times have asked for tea / milk in our room and on the 3rd night after 30m, it did not come again, so I called and...

The Ritz-Carlton / service and stuff

Jun 25, 2017

I was sent to ritz Carlton berlin by American Express travel service for platinum members. They asked for early checking as I had my flight very early in the morning. As i arrived my room wasn't ready. Ok so i explained that i need to change myself and make myself fresh if they can at least...

The Ritz-Carlton / hotel reservation - health spa membership, direct billing and prepayment

Jun 20, 2017

United states district court for the district of columbia John j. buckshaw agency, civil action P. o. box 18704 Washington, dc 20037 case no._ [protected] 1370.[protected] motion for arbitration Plaintiff, and stay of state court arrest and trial of V...

The Ritz-Carlton / ritz carlton marina del rey

Jun 15, 2017

My family absolutely loves the Ritz Carlton brand and we are loyal customers. Unfortunately we received horrible treatment at the Marina location. We made an attempt to contact the front desk manager (Megan Dunn) via email. It's been almost a month and she never contacted me. I received an...

The Ritz-Carlton / employment

Jun 08, 2017

Ritz carlton riyadh terminated me without any justified reason. I worked in DIFC and Bahrain, there was no such issues, however in riyadh was not a professional organisation. Management team need to re-hire or help me find a job in the same company and needs to hire right people who can...

The Ritz-Carlton / Reservations

Apr 25, 2017

On 4/25/2017, between the hours of 02:00 and 02:30 EST, I attempted to make a reservation at the Ritz Carlton, Cancun location. I initially spoke with Noelle and requested a AAA or government rate and was given the rate of $194 per night for a ocean view King size bed, checking in on 5/20 and...

The Ritz-Carlton / About hotel manager, human resources team and their behave and system of work

Jul 05, 2016

I worked in the ritz carlton abu dhabi grand canal from jan 7, 2015- mar 31, 2016 (almost 15 months) but as per hotel manager, I worked 9 months only. They let me to do work illegally for almost 15 months without emirates id from which I spent stressful and depression life during stay in...

The Ritz-Carlton / Extremely poor service

Dec 07, 2015

I have visited many hotels in many countries, but i had the worst experience in ritz carlton in berlin. I was there with my wife. We arrived at the place on time but there were nobody in the lounge. We waited for 20 minutes and still nobody. When the receptionist finally came, i asked...

The Ritz-Carlton / food poisoning


Horrible! Horrible! Horrible! Would you imagine getting your New Year celebration being poisoned and totally screwed right before the midnight? We wanted to have fun on the New Year eve at the Ritz Carlton and paying our money! My wife, daughter and I did have food poisoning on the New...

The Ritz-Carlton / Bad Service


Our wedding was set for the Ritz-Carlton Dallas. We had food tasting twice with our event manager. We went over everything so many times. But the biggest mistake was i asked for an event order form which would give details on the event and i never got this till today. 1.)We had requested...

The Ritz-Carlton / Customer Service


I stayed in the Ritz Carlton in May 2009. My credit card is still awaiting a pre authorisitation to be lifted even though I have paid the hotel in full, in cash on the day of check out. I spoke with the General Manager about the problem and found him to have a serious lack of understanding...

The Ritz-Carlton / problems


Stayed at the Ritz Carlton Club in St Thomas, USVI and experienced many problems. Numerous promises but very few honored. Stay away from this property ! ! ! ! ! ! ! ! ! !

The Ritz-Carlton / Bad service

My Friends and I dine at the Dean Fearing Restaurant located at the Ritz Carlton Dallas. We started with drinks and that is where it all begun. The Waitress ID my receipt to my Table as 3 B Ladies and added Gratuity without permission, I'm a Black Lady and my guest were too. The Dean...

The Ritz-Carlton / Expected more from the Ritz-Carlton!


My friends and I attended the Chocolate Buffet. I have to say that I was disappointed. I expected more from the Ritz-Carlton. Our waitress was very nice, but after our first drink order, she disappeared. After using the buffet once, the trays were empty. They were not replaced or refilled...